Verified Company
Hotel nel centro storico di Palermo, molto curato negli arredi e nel servizio di pulizia delle stanze e delle parti comuni. Elegante ed accogliente nella sua unicità di antico maniero. Colazione salata e dolce abbondante e variata: speciale il cannolo scomposto da riempire. Menù lunch di buon livello, con specialità locali.
Soggiorno assolutamente impeccabile! L’hotel è curato in ogni dettaglio: camere pulitissime, staff cordiale e professionale, servizi eccellenti. Ogni mia aspettativa è stata pienamente soddisfatta… o quasi.
L’unica piccola delusione è stata non trovare la torta setteveli che avevo richiesto : un dettaglio, certo, ma ci tenevo particolarmente.
Nonostante ciò, l’esperienza complessiva è stata davvero ottima e consiglierei senza dubbi questo hotel.
C.C.
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Well located with excellent staff.
The 5 star rating is for most of the employees , especially in the dining room. Helpful and friendly and accoladeExcellent location. No nasty carpet or fussy, musty window dressing. White sheets and towels. Clean room. Large hotel catering to groups. Good breakfast. The hotel manager takes a lot of pride.
The hotel is good, but when checking out they tried to cheat me and charge more money for using the minibar, the city tax, and the bar. They asked for €236. In fact, I knew it should have been less than €100. When I asked for a receipt, the man at the reception hesitated and said, “Oh, it’s a system error, I’ll give you different data now.” He gave me different figures — it was only €63. I ended up paying that amount, but even then, not on the first attempt.
Here’s how their scheme works: apparently, especially at night when you check out, they try to scam people. They have several card terminals. One of them is fake — it always shows that the card is declined. So when he asked for €236, if I had tried to pay by card, he would have given me that fake terminal, it wouldn’t work, and I would have had to pay in cash. Then he would put only €63 into the register and keep the rest for himself.
That’s how the reception staff at this hotel operates. And they scam people like this in many places in Sicily. I personally have encountered this twice already. One time it happened in a bar or restaurant. So be cautious when they tell you the amount to pay at this hotel.
Reply from Grand Hotel Piazza Borsa
2025.11.03
Dear Sir,
I read your review and, as I write to you, I have asked my secretary to
search for your name among recent departures. In fact, your review was published anonymously (as I believe all reviews of this type are). If I am lucky enough to find you, I will proceed with a criminal complaint for defamation.
As for the substance of your “review”, we have more than one POS terminal. This is necessary for our various agreements with international banks, which honour us with their trust.
Furthermore, I would like to inform you that we issue a valid tax receipt for every service charged and that we are always fully responsible for it.
In the hope of finding out your name soon, I remain with best regards.
Mario Monforte, hotel Manager
Gentile Signore,
ho letto la Sua recensione e, mentre Le scrivo, ho chiesto alla mia segretaria di cercare il Suo nome tra le recenti partenze. Infatti, la Sua recensione è stata pubblicata in forma anonima (come credo lo siano tutte le recensioni di questo tipo). Se avrò la fortuna di trovarLa, procederò con una denuncia penale per diffamazione.
Per quanto riguarda il contenuto della Sua “recensione”, disponiamo di più di un terminale POS. Ciò è necessario per i nostri vari accordi con banche internazionali, che ci onorano della loro fiducia.
Inoltre, desidero informarLa che emettiamo una ricevuta fiscale valida per ogni servizio addebitato e che ne siamo sempre pienamente responsabili.
Nella speranza di scoprire presto il Suo nome, Le porgo i miei più cordiali saluti.
Mario Monforte, direttore
I read your review and, as I write to you, I have asked my secretary to
search for your name among recent departures. In fact, your review was published anonymously (as I believe all reviews of this type are). If I am lucky enough to find you, I will proceed with a criminal complaint for defamation.
As for the substance of your “review”, we have more than one POS terminal. This is necessary for our various agreements with international banks, which honour us with their trust.
Furthermore, I would like to inform you that we issue a valid tax receipt for every service charged and that we are always fully responsible for it.
In the hope of finding out your name soon, I remain with best regards.
Mario Monforte, hotel Manager
Gentile Signore,
ho letto la Sua recensione e, mentre Le scrivo, ho chiesto alla mia segretaria di cercare il Suo nome tra le recenti partenze. Infatti, la Sua recensione è stata pubblicata in forma anonima (come credo lo siano tutte le recensioni di questo tipo). Se avrò la fortuna di trovarLa, procederò con una denuncia penale per diffamazione.
Per quanto riguarda il contenuto della Sua “recensione”, disponiamo di più di un terminale POS. Ciò è necessario per i nostri vari accordi con banche internazionali, che ci onorano della loro fiducia.
Inoltre, desidero informarLa che emettiamo una ricevuta fiscale valida per ogni servizio addebitato e che ne siamo sempre pienamente responsabili.
Nella speranza di scoprire presto il Suo nome, Le porgo i miei più cordiali saluti.
Mario Monforte, direttore
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Verified
Great Location
Room 234 - executive double Room was a nice size & quiet. King bed with a sitting area & desk. Shower gel, shampoo & conditioner but no body lotion. Mini bar, safe, bathrobe & slippers. Courtyard bar & restaurant. Breakfast - nice choices and can order specialty coffee. Good location - around a 15 min walk to Teatro Massimo. Negatives - wall hair dryer, bed is very firm and pillows are flat
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Pessima
Il personale addetto alle camere del quarto piano è assolutamente inadeguato. Ha causato un danno a un oggetto lasciato in stanza e non si è premurato di avvertire o di porre riparo, rendendolo inservibile all’uso. La vacanza a Palermo è stata funestata da questo evento.
It's a lovely vintage hotel in a good location. The traditional service (waiters all dressed up) and quality of coffee at breakfast were particularly apprecaited.
Front desk service was also good.
The closing roof over the courtyard and a few other bits showed signs of wear and tear but it's a special place.
We paid over the top but that was our lack of research and the time of year.
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Wir waren insgesamt 9 Nächte im September 2025 hier und ich kann das Hotel nur empfehlen. Ursprünglich war das Gebäude die Börse. Beste Lage im Herzen Palermos, wunderschöne Innenarchitektur, toller Frühstückssaal.
Check In und Check Out verliefen reibungslos. Die Koffer werden einem zum Zimmer gebracht.
Zimmer sind sehr groß, klimatisiert, kleiner Kühlschrank vorhanden.
Am Wochenende wird Live-Musik gespielt: Der Wechsel zwischen Klavier und Geige (von EINEM Musiker mitten im Lied) hat uns schwer beeindruckt.
Das Frühstück ist sehr abwechslungsreich. Da wir beide Zöliakie haben, müssen wir uns gesundheitsbedingt glutenfrei ernähren. Uns wurde immer abgepacktes (kontaminationsfreies) Brot an den Tisch gebracht. Abgepacktes glutenfreies Knäckebrot, Muffins und Co. gibt es auch am Buffet. Kaffee, Cappuccino & Co. sowie Spiegeleier etc. werden einem auf Wunsch frisch zubereitet.
Viele der Mitarbeiter verstehen so gut wie kein englisch. Mit Übersetzer-App lässt sich das Problem lösen. alle sind sehr nett und charmant. Ich kann die teilweise negativen Bewertungen nicht nachvollziehen.
Da wir mehrere ganztägige Tagesausflüge hatten, konnten wir 2-3x nicht am Frühstück teilnehmen. Auf Anfrage am Vorabend wurde uns ein reichhaltiges Frühstück (glutenfrei) in eine Papiertüte gepackt: Brot, Aufstrich, Obst, Saft, Wasser, Becher, Messer/Gabel/Löffel. Sehr toller Service!
Bellissimo e storico hotel che sorge a due passi da via Roma,in pieno centro ( e Ztl ) a Palermo . Spazi ampi, sia quelli comuni ( si presta molto per eventi congressuali) che nelle stanze . Sale ricettive enormi e di ottimo gusto , bar e colazione entrambe molto fornite. Personale cordiale e disponibile.
Verified
Good but not great
The hotel is grand if a little faded. It’s in a good location and quiet. The reception staff are very helpful. Our room was smaller than it looked online - no surprise I guess. The shower over the bath leaked water all over the floor no matter how hard we tried to prevent this. Most (but not all) of the waiting staff were off-handed and not very welcoming, even after our third night at the hotel. We noticed quite a few tour groups staying at the hotel - we assume this is where it does a lot of its business.
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