Premium Used Auto Parts Reviews

Paul Lambres 2026.04.23

     

Almost a 5. All good at the end of the day. Sort of a 2 way scenario here. A couple of delivery point issues. Ordered used OEM parts with in-person pick up verbally agreed to and was told they would be from a certain vehicle with 51 K miles. Items were delivered by freight and not available when I showed up to pick them up. Items instead were from a non compatible model with 92 K miles (VIN from donation vehicle was on the invoice). Return was made in person to the dismantler and seller notified and full refund was issued within 4 workdays. Lisa was very easy to work with and very responsive via email and actual phone conversations. Will use Premium Used Auto Parts again because of prompt response and refund. Thank you Lisa and Jacob. They made it right and whole.

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Reply from Premium Used Auto Parts

Thank you for your detailed feedback—we truly appreciate you taking the time to share your experience. We sincerely apologize for the confusion and inconvenience regarding the delivery and part specifications. That’s certainly not the experience we aim to provide. At the same time, we’re glad we were able to resolve the issue promptly and make things right for you.

It’s great to hear that Lisa and Jacob were able to assist you effectively and keep communication clear throughout the process. Your understanding and patience mean a lot to us.

Thanks
Premium Used Auto Parts

Paul Lambres 2026.04.23

     

Merchant was polite and reasonable in issuing credit for purchase. Thank you. Very responsive.

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Reply from Premium Used Auto Parts

Hi Paul,

Thank you for your kind feedback! We’re glad we could assist you and resolve your concern. It means a lot to us that you found our team polite, responsive, and reasonable. We truly appreciate your support and look forward to serving you again in the future!

Thanks
Premium Used Auto Parts

Erick Pearson 2026.04.22

     

Bought a transfer case from them. Took over a month to get tracking info, when it showed up the spline count didn't match, they want to keep 900 dollars for me to return the part. They also tried to steal 2200 dollars from me with a second transaction after the transaction to pay for the part. The process of getting any updates and trying to work out a return is a joke. This company is NOT the company you want to buy your parts from, and if you do buy anything from them, make sure to use credit or an account with fraud protection, as this is not a safe website based on my experience. Thankfully I used a credit card to buy the part and I was able to have the second transaction for 2200 dollars stopped and flagged. They offered an apology for the "mistake" and that was all. 10 of 10 would NOT recommend.

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Reply from Premium Used Auto Parts

Hi Erick,

We understand that the order placed was not what you intended and that you would like to return it for a full refund. However, as per our company policy, we’re unable to issue a full refund in this case. Returns and refunds are processed according to the terms outlined in our policy.
We also want to clarify that there was no intention to mislead or withhold any funds. At the time of purchase, there was an opportunity to cancel the order for a full refund before it was processed.

We understand your concerns and would like to resolve this matter fairly and in line with our policy. Please let us know how you would like to proceed within these guidelines.

Best regards,
Premium Used Auto Parts

Mark Braatz 2026.04.17

     

I genuinely want to express positive thoughts about this company. They provided a transmission for a countryman. The mechanic installed it, but it turned out to be a faulty transmission with 43,000 miles on it. I had to remove that transmission. I contacted the company again, and they sent me a replacement transmission. A couple of days later, the new transmission was installed, but now it needs to be taken out again because it is also defective. I’m about to reach out to them to see what they can do to rectify the situation, considering all the money I've spent on installing and removing it multiple times.

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Reply from Premium Used Auto Parts

Hi Mark,

I’m sorry to hear about the issue—I understand how frustrating this must be. Please rest assured that we will look into it and take care of the situation. From our side, the shipment was processed according to the specifications provided. It may be helpful to review the details shared with us to ensure everything aligns. As discussed earlier, we are unable to commit to covering labor charges.

Best regards,
Premium Used Auto Parts

Tommy Vue 2026.04.17

     

The transmission i bought from premium used auto parts have met or exceeded my expectation for my (2005 bmw 325ci m56 ZF5HP19 50k miles). Aside from the basic maintenance of changing out the seals, filter, and drain and fill of new transmission fluid it shifts exceptionally well with the low miles they told me it had came out of. The only thing I would recommend from them is to work on their packaging as I also bought a used engine from them (2011 toyota camry 2.5L 2AR-FE 52k miles) after my experience with the transmission. The engine came intact but they can work on securing the engine better to the crate/pallet as the engine was moving around due to broken wood and straps when I've received it. All and all I've have had really good experience in buying transmission and engine from premium used auto parts and will for sure buy from them agian in the future for all my auto parts needs.

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Reply from Premium Used Auto Parts

Hi Tommy,

Thank you for your detailed feedback! We’re glad to hear the transmission is performing well and that overall you’ve had a positive experience. We also appreciate your note on packaging and will work on improving our crating and securing process. We value your trust and look forward to serving you again.

Thanks
Premium Used Auto Parts

A Qween 2026.04.17

     

Im so glad I stumbled upon this place! Best thing EVER! I first got a transmission in 5/2025 It was in top shape as I was told. Then by the end of 2/2026 I blew my engine so I called back to Premium Used Auto spoke with Cathy she was amazing, knowledgeable and efficient we made the deal 39,000 miles runs like a 2026 at a very reasonable price the shipping was super fast like 48 hours after I sent the payment. Lisa is also amazing her customer service is impeccable. I am so glad I took a chance on you guys and gal's. I will be coming back for everything my 2003 Honda need.....and I will be sending all my family and friends. Thanks so much for taking the lead and leaving me with a peace of mind. Thanks! Thea S.

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Reply from Premium Used Auto Parts

Hi Thea,

“We sincerely appreciate your wonderful feedback and continued trust in us. We’re delighted to hear that both your transmission and engine purchases have performed well and that our team, especially Cathy and Lisa, were able to assist you efficiently. Your satisfaction means a lot to us, and we’re grateful for your recommendations.

Thanks
Premium Used Auto Parts

Randell Allen 2026.04.16

     

Shipping was fast and with care...Transmission was as described and was in great condition as promised.

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Reply from Premium Used Auto Parts

Hi Randell,

Thank you! We’re glad the shipping was fast and the transmission arrived as described and in great condition.”

Thanks
Premium Used Auto Parts

Bobby Jones 2026.04.16

     

so far so good no issues yet I've been ridin all over town im satisfied

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Reply from Premium Used Auto Parts

Hi Bobby,

Thanks for sharing your experience! We’re happy to hear everything is working well and that you’re satisfied. Enjoy the ride, and we’re here if you need anything.

Thanks
Premium Used Auto Parts

TenKaratEnt 2026.04.16

     

Shipping was awesome. Came quickly and right to where I needed it!

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Reply from Premium Used Auto Parts

Hi TenKarat,

Thanks so much for your kind words! We’re happy the shipping was quick and convenient for you. We appreciate your business and look forward to serving you again.

Thanks
Premium Used Auto Parts

David Walker 2026.04.15

     

Beyond expected customer service, engine was $2,000 less then the auto shop was gonna charge me for an engine they found and had $30k more miles on it

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Reply from Premium Used Auto Parts

Hi David,

We really appreciate your feedback. It’s great to hear that you were satisfied with both our pricing and service. Helping customers find reliable parts at a better value is exactly what we aim for. Thank you for choosing us!

Thanks
Premium Used Auto Parts

By Env 2026.04.15

     

Got the transmission from the company within 2 days of ordering it! Been driving my car for about 2/3 weeks now everything is back to normal couldn’t have asked for better service thanks to Mrs. Lisa for the assistance!

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Reply from Premium Used Auto Parts

Hi By Env,

Thank you for your kind words! We’re happy the transmission arrived quickly and your car is back to normal. We’ll pass your thanks to Mrs. Lisa.

Thanks
Premium Used Auto Parts

Lyle Chan 2026.04.14

     

The Abs module I purchased was defective. They sent me a replacement abs module quickly and extended the warranty by 20 days.

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Reply from Premium Used Auto Parts

Thank you for your feedback. We’re sorry the initial ABS module was defective, but glad we could quickly provide a replacement and extend your warranty. We appreciate your understanding and support.

Thanks
Premium Used Auto Parts

Glenn 2026.04.13

     

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Reply from Premium Used Auto Parts

Thank you for your support! We’re happy you had a great experience.

Thanks
Premium Used Auto Parts

Sean Preau 2026.04.13

     

Premium used auto was very professional.

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Reply from Premium Used Auto Parts

Hi Sean,

Thank you for your feedback.

Thanks
Premium Used Auto Parts

__ 2026.04.12

     

I purchased my engine from Premium Used Auto Parts and it is running well in my 2007 Camry Le. The purchase process went smoothly and the delivery time was as expected.

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Reply from Premium Used Auto Parts

Thank you for sharing your experience! We're glad to hear that your engine is running well in your 2007 Camry LE and that the entire process—from purchase to delivery—met your expectations. It’s great to know everything went smoothly.

Thanks
Premium Used Auto Parts

Manuel Gutierrez 2026.04.09

     

First I want to thank James for walking me through everything over the phone, gave me pictures and prove of what I was getting before it got shipped. I bought a rear diff and transmission for my car all original. Can wait to install and plus a 4 months warranty on each item is amazing. Definitely will be calling back for more parts in the future. Thanks James my fellow friend.

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Reply from Premium Used Auto Parts

Hi Manuel,

"Yay! So glad everything came through smoothly and you got exactly what you needed! Your car is about to get a serious upgrade with that rear diff and transmission Plus, 4 months warranty? That’s like giving your ride a little extra love! 🚗💖 Can’t wait to have you back for more parts.

Thanks
Premium Used Auto Parts

Jeremy Graff 2026.03.30

     

This is honestly frustrating. You are calling me fake just because I have photos elsewhere online? That doesn’t make sense. Having a presence on multiple platforms is normal. If you are going to question me, then be ready to answer a few things too. Can you prove your business is legitimate? Where are you actually located? Can you show real proof of your operations, your inventory, and the mileage of the engines you sell? Right now, it looks like you are using stock or junkyard images instead of your own. That raises concerns. I have also seen reviews from past customers saying they received parts that didn’t match what was promised, especially on mileage. Some even mentioned being pressured to remove reviews to get refunds. That’s not a good sign. I am not interested in going back and forth. My review will stay unless you can clearly prove your claims and show that your business is genuine. At the end of the day, people are spending serious money here. They deserve transparency, honesty, and real proof—not vague answers. I had to remove my original review because Google limits the character count, and I could not respond properly otherwise. So I replaced it with this updated version. Now, instead of addressing the concerns, you are calling me a fake? That’s not right. Updating or rewriting a review to add clarity doesn’t make someone fake—it means they are trying to be heard. If you have proof to support your claims, share it. Otherwise, stop deflecting and address the actual issues raised. Your BBB status was reportedly revoked due to misleading advertising, yet you are calling me fake? Instead of making accusations, focus on proving your own legitimacy. Can you clearly show your business practices, your actual location, and how you verify the parts you sell? Right now, I am asking for simple transparency. If your business is genuine, it should be easy to back it up with real proof.

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aj mcrae 2026.03.27

     

Company really takes care of consumer!! Lisa is the best!!!

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eduardo garcia 2026.03.27

     

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Steven McKesson 2026.03.26

     

I had a great experience with premium used auto. Ask for James he is a professional. He will get back to you in a timely fashion and will answer all of your questions honestly. I will refer him to my friends and family. Thank you so much James 😁😁😁

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