Pins Fast Reviews

Thank you Alex, we know how important it is to get your trading pins on time.

We’re sorry to see this review because it does not reflect what actually occurred with this order. This was a custom, made-to-order non-refundable purchase, and the customer canceled the order before production was completed. The cardholder then attempted a chargeback and it was promptly reversed in accordance with our policies.

Because the order was canceled early, nothing could be delivered, and per the agreed Terms & Conditions (accepted at checkout), custom orders are not eligible for refunds.

Our team is always available through phone, email, and the customer portal, and we respond promptly to all legitimate inquiries. Unfortunately, in this case the customer canceled the project and later demanded a refund despite agreeing that custom work is non-refundable.

We remain fully committed to honoring every completed job, and we happily replace any defective products. But once an order is canceled, we cannot deliver a product that was never authorized to be finished.

If the customer would like to move forward in the future, the funds have been issued to their account for use toward a new custom order.

Hi Garo Hussenjian,

We’d like to clarify the situation for anyone reading.

You selected Rush Pins and agreed—via the product disclaimer and required Clickwrap Agreement—that they use a composite construction. Rush Pins have a durable poly backing with a metallic printed face, which is how we achieve same-day and next-day manufacturing without violating U.S. labor laws. These are the same Rush Pins ordered by brands like Disney, Netflix, Amazon, and Cisco.

After placing your order, you requested traditional metal pins instead. Traditional metal pins require days or weeks to produce and cannot be rushed, so we canceled the order as you asked.

As disclosed in our Terms, funds from canceled orders are issued to your account for future use, not refunded to the card. Your funds were issued to your account immediately.

We responded to your support requests, but we could not override the refund policy you had already agreed to before checkout.

We’re always happy to help you use the funds issued to your account toward a new project.

The customer chose not to purchase a Rush Order. For all non-rush orders, our Terms & Conditions—accepted through a mandatory clickwrap agreement at checkout—state that all non-rush delivery dates are estimates. Non-rush orders are produced overseas, and transit times can vary due to factors outside our control, including carrier delays, port congestion, and customs processing.

The customer placed a non-rush custom order in March. The order was completed and shipped on schedule, but the freight carrier experienced an unexpected delay during transit. As soon as we were notified, we informed the customer of the updated estimated delivery window. The revised date the carrier provided was later than the customer’s event deadline; however, that deadline was not communicated to us at the time of ordering. Event-specific deadlines cannot be guaranteed on non-rush overseas production—only Rush Orders provide guaranteed timelines, which the customer declined.

The order was ultimately delivered to the customer. After being informed of the carrier delay, the customer requested a refund. Under our Terms & Conditions, custom-made orders cannot be cancelled or refunded once production has begun, and these Terms were acknowledged during checkout. Because the pins were custom-manufactured and delivered as specified, a refund is not available.

We understand the customer’s frustration with the carrier delay; however, the order was produced according to the approved specifications and delivered. We remain available to assist within the scope of our policies.

Hi Tim,

We’d like to clarify the situation for anyone reading.

The final pins did not perfectly match the proof, and we immediately offered to send free replacements, which is the exact remedy outlined in the agreement you accepted before checkout. You declined the replacement option and instead demanded a refund, which is not permitted under the terms you agreed to.

As disclosed in our Terms, funds from canceled or disputed orders are issued to your account for future use, not refunded to the card. We follow this policy consistently, and the funds from your order remain issued to your account.

You have since stated that you will remove this review only if we return those funds. We cannot comply with requests to exchange money for review removal, as this violates both our policies and Google’s review guidelines.

We remain available to send the free replacement pins or to help you use the funds issued to your account toward any future project.

PinsFast.com is a custom manufacturer, and all customers must accept our Terms & Conditions — available at pinsfast.com/terms — through a mandatory clickwrap agreement before checkout. These terms state that custom orders cannot be cancelled or refunded once production begins.

This customer placed a rush order, which was immediately placed into production and was on schedule for on-time delivery. Several days later, she requested a second order of the same custom pin design with a smaller quantity but a much faster turnaround time. We explained that an accelerated rush deadline increases production costs significantly, and that pricing for an ultra-rush job could not match her earlier order.

She then stated that she wished to cancel the original rush order. We did not offer cancellation — we only asked for clarification. Under the Terms she accepted at checkout, cancelled custom orders are non-refundable, and any funds are issued to the customer’s account for future purchases.

Following this, the communications we received became abusive. In accordance with our policies and our zero-tolerance stance toward abusive or threatening behavior, we have blocked direct contact. Any future correspondence may be handled through a third party.

Please contact us directly to access your funds. We have no record of a sale from “BCR4 INFO”.

Thanks Jose, it is always a pleasure to work with you.

Thank you Yvette. Please remember to use our coupon code for repeat customers!

Thank you Cheyenne, our top priority is to respond quickly with a free design and quote.

Thank you!

Thanks Robert. Please ask about our coupon codes for repeat customers!

Thanks Ashley. Did you know that repeat customers can receive a coupon for their next order?

Thank you Justin. Please remember to use our coupon code for repeat purchases.