Piano Craft Reviews

Gary Zi 2025.07.14

     

I have different experience with PianoCraft so it may be worhty to share here and help someone need honest opinion. I have a two and half years old KAWAI baby grand acoustic piano, and hired PianoCraft to tune it in early March this year. On March 15, my kids' piano teacher told me that a handful of keys sound no good. I contacted PianoCraft and was told it is not their issue. They can come to fix it with minimum 165 dollars. On March 20th, PianoCraft owner called me and we had a coversation went to south quickly. I just asked couple of questions and tried to say what happened. Mr. Tirrell interrupted me, called me lunatic and told me my piano, a cheap piano, is the reason it has the issue. I know my knowledge of piano is limited, and my piano, KAWAI GL10 costed me 15 grand, is for my kids learning, not a high end piano. But calling your customer lunatic and his piano cheap are not acceptable to me. I will not use PianoCraft's service again. Update on 07/09/2025: PianoCraft owner, Keith, contacted me, apologized and sent his best technician to address the issue. Now my piano sounds accurate and beautify. I really appreciated this!

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Reply from Piano Craft 2025.07.14

I am glad your piano sounds great now and that you are happy! Thanks for allowing us to make it right!

Chris Morrison 2024.08.15

     

Six years ago, I was referred to Sean Tirrell and Pianocraft by many friends and my piano teacher. At that time, I bought my handmade, Yamaha S400. I love its tone, and full sound. It is a pleasure to play every day. Pianocraft's service is phenomenal, and I wouldn't have anyone other than Noah tune my piano.

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Reply from Piano Craft 2024.08.15

Thank you very much and we are so glad you are having a great experience!

Kevin Huoh 2024.07.26

     

I just received my 1890 Steinway Model C rebuild from PianoCraft. The piano is amazing. There are no words to describe how well this instrument turned out. Communication with Keith was fantastic the whole time. The action is well regulated, the hammers voiced beautifully and the finish magnificent. I would highly recommend this store owned and operated by professional pianists who really know the instrument.

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Reply from Piano Craft 2024.07.26

Thank you so much Kevin! It was our pleasure!

Nicole Brilakis 2024.04.09

     

I wanted to buy a re-built Steinway. My piano tuner, here in the Midwest, tunes the pianos for the opera house, symphony, etc and so knows all the best pianos in town. He told me if I am going to buy a re-built piano, go for gold and go to PianoCraft for the best re-built pianos that are better than a new one. He was right! Not only is our piano from PianoCraft amazing, but the customer service has been THE BEST, and Shaun goes above and beyond. It is peace of mind to have a PianoCraft re-built Steinway that we will treasure for years to come.

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Reply from Piano Craft 2024.04.18

Thank you so much for the nice review and we are delighted you had such a good experience with PianoCraft!

Steve Antosca 2024.02.16

     

My rare 1887 Steinway C has been in my family for decades. For the past several years it has been an attraction in my music studio. Recently, it has been in the care of PianoCraft for several months. This past weekend the instrument was delivered to my studio and we are thrilled to have it back home and in brilliant condition. I was concerned that the rich, subtle sounds of this old instrument, especially the lower register, would not be disturbed while renovations brought the piano back to its optimal condition. After extensive discussion with Keith we determined what the correct repairs would be to satisfy my specific requirements. The restoration brought the instrument to a performance level it may never have seen. The action and voicing are even and the sound is gorgeous. I look forward to years of enjoyable and magical performing and recording on this renewed instrument. I feel confident anyone can trust PianoCraft to competently care for their valuable instrument.

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Reply from Piano Craft 2024.02.16

Thanks so much for the kind words! It was our pleasure to work on your Steinway Grand piano.

Yanli Yang 2024.02.04

     

The service and tuning were excellent. I accidentally gave them a bad rating when I was asked to rate them. I meant to give them 5 stars, but didn’t understand how the system worked.

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Reply from Piano Craft 2024.02.06

Thanks so much!

Stephen Smith 2023.12.15

     

I have a 90 year old piano that has been in my family for many generations. After all those years and several moves, it was ready for an overhaul. Because it's been in the family so long, the piano has major sentimental value, so I asked a musician friend for her recommendation for where to get the piano restored. The piano's manufacturer has long since shut down, but PianoCraft was totally up for the challenge which included custom fabricating a number of parts. They spent 15 months restoring the piano both inside and out. The results are phenomenal. The sound is amazing, and the repairs to the case and finish are flawless. This was a significant investment, but the quality of the work is outstanding. I could not be happier with the result.

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Reply from Piano Craft 2024.02.06

Thanks so much! We really appreciate you trusting us with your family heirloom and we were extremely happy and impressed with how it turned out!

Matt Marshall 2023.10.07

     

Keith was so gracious and helpful with questions via email I had about a piano, and I don't even live close to him. Went out of his way, even when he had nothing to gain!

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Reply from Piano Craft 2023.10.07

Thanks for the review! Good luck with your piano.

Christopher Price 2023.10.01

     

Did an amazing job restoring my 1918 Steinway model M

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Reply from Piano Craft 2023.10.03

It was our pleasure! Glad you are enjoying it!

Debra Band 2023.06.29

     

Extraordinary selection, assistance and service--complete with excellent pricing! I'm thrilled with the new piano that I purchased from PianoCraft, and all the staff worked with me carefully to advise me at finding the piano I fell in love with, at a very reasonable price for the quality. They have worked with me to arrange convenient delivery, and follow-up service. No question--PianoCraft is the place to find your dream piano.

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Reply from Piano Craft 2023.06.29

Thank you very much! It was our pleasure to work with you and we are so thrilled everything turned out so well!

john murphy 2023.06.12

     

Absolutely the most talented staff in North America led by a Master Concert Pianist Mr Shaun Tirrell...and his specialized crew who rebuild pianos with amazing precision and who have been a part of his staff for over 20 years!! Very Impressive!!

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Reply from Piano Craft 2023.06.23

Thanks so much for the kind review!

Rollie Feuchtenberger 2023.04.27

     

Fifteen years ago, PianoCraft rebuilt my Chickering Quarter grand. Two years later I traded-in, they helped me buy a wonderful rebuilt 1927 Steinway A-III. And one month ago, PC did it all over again, helping me buy a new Grotrian 192, a truly remarkable instrument. Shaun, Keith and their team have incredible knowledge, experience, service, resources, and an amazing always-changing inventory, I recommend PianoCraft without reservation.

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Reply from Piano Craft 2023.04.27

Thanks so much for the kind review! It is our pleasure to have you as a client!

Carol Fifield 2023.04.12

     

I can’t say enough wonderful things about PianoCraft, its service, its technicians and its amazing selection of pianos. For decades I owned numerous pianos for myself and my studio ranging from consumer grade to highest quality performance pianos. None of these instruments could ever respond and create the wide range of sounds and nuances required to express the music at an artistic level. What was missing with all of these pianos was the meticulous attention to detail and the countless hours that PianoCraft spends when they prep an instrument before it is delivered to the customer. I now have two pianos from PianoCraft. I LOVE these instruments! When asked where to purchase a piano, my answer is always “PianoCraft.” Thank you so much Shaun and Keith!! Carol Fifield Director of Gateway Piano Studio Greensboro, NC

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Reply from Piano Craft 2023.04.13

Wow! Thanks so much for your review. We love having you as a client and will do our best to continue to live up to your comments!

Peter Gallanis 2023.04.08

     

I’m now on my third grand piano from PianoCraft, having bought the first over ten years ago and traded up twice. I have great respect for how hard owners Keith Kerman and Shaun Tirrell work to match each pianist with the instrument that best suits their needs. They have a great selection of fine pianos of every size and at every price point. I particularly recommend their rebuilt pianos, which often are great values and actually superior to the new instruments of that type. I trust PianoCraft and would recommend them to anyone in the market. I’m also grateful for the recitals they host and for their support to the music community.

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Reply from Piano Craft 2023.04.13

Thanks so much for the review and support! Looking forward to your next visit!

christine jeon 2023.04.02

     

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Reply from Piano Craft 2023.04.08

Thank you for the review. If there is something we can do better, please contact Keith at 301-840-5460

Stuart Rosenthal 2023.03.12

     

Amazing store and selection of fine pianos. Plus they offer educational programming for pianists and they have excellent piano tuners.

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Reply from Piano Craft 2023.04.08

Thanks so much for the review!

N Mbandi 2022.10.01

     

Great selection and the owners are very passionate about pianos

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Reply from Piano Craft 2023.01.18

Thanks so much!

Michael Friedman 2022.09.13

     

If your in the DC area, this is the piano shop you need to visit . The staff are top notch. No pressure sales . They will fit you for the perfect Piano.

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Reply from Piano Craft 2022.09.30

Thanks so much Michael!

Judith White 2022.09.03

     

We couldn't be more delighted with the attention and skill with which Julio Fonseca has cared for baby grand Howard piano over the years! The instrument belonged to my mother-- was her pride and joy-- and has been our treasure for four generations. Our grandson, a pianist and composer, is presently enjoying it! Thanks, Julio!

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Reply from Piano Craft 2022.09.30

Thank you so much!

Cathleen Meyer 2022.08.19

     

I can’t recommend PianoCraft enough! I was searching in the DC area for a grand piano to replace my century old Mason & Hamlin, when PianoCraft was recommended to me by a precious customer. Keith was a delight to work with. He gave me a very informational and interesting tour of the restoration workshop before giving me free rein to explore their selection of new and used pianos. He showed me a newer Mason & Hamlin on consignment, and I fell in love instantly! He was very helpful with navigating the financial aspects of buying a piano and responsive to my calls and e-mails. My new piano was delivered within the week without any issues. It played even better when it arrived than in the store! 10/10 recommend.

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Reply from Piano Craft 2022.08.23

Thanks so much for the kind words and we know you will love your new ( to you ) piano! It was our pleasure to work with you!