Verified Company
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Got our laptop screen replaced, fitted wrong screen, tried to take it back and refused to do anything about it.
Reply from Phone Clinic Loughton
2025.11.05
Thank you for taking the time to share your feedback. Please accept our sincerest apologies that your recent repair service did not meet the high standards we strive to deliver. We are genuinely sorry to hear that you were unhappy with the outcome.
We want to assure you that your satisfaction is our top priority. Regarding the screen repair, please be advised that all our screens are backed by a one-year warranty. If you are experiencing any issues, we encourage you to return to our store for a complimentary assessment and replacement under the terms of this warranty.
To ensure your concern is resolved promptly, we are also assigning a dedicated staff member to contact you directly. They will work with you to understand the specific issue and coordinate a solution, taking into account the availability of any necessary parts.
We value your business and hope for the opportunity to restore your confidence in our services.
We want to assure you that your satisfaction is our top priority. Regarding the screen repair, please be advised that all our screens are backed by a one-year warranty. If you are experiencing any issues, we encourage you to return to our store for a complimentary assessment and replacement under the terms of this warranty.
To ensure your concern is resolved promptly, we are also assigning a dedicated staff member to contact you directly. They will work with you to understand the specific issue and coordinate a solution, taking into account the availability of any necessary parts.
We value your business and hope for the opportunity to restore your confidence in our services.
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Used this shop a few times now and have to say their high recommendation from my friends was earned. Very good and friendly staff, the man who helped me actually turned down an offer of extra payment for such good help which is a thing you don't see any more, very impressive. Recommended 100%
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Today I had occasion
n to visit phone Village in scunthorpe precinct, my mobile decided to stop working, unfortunately it could not be fixed, however the service was second to none, I walked away with a new phone and cover a full explanation of why it wouldn't work and a new phone (samsung) at a very good price,
The young man who dealt with my problem was polite a d very knowledge , he explained every thing, well impressed,
I would recommend if you have phone problems give them a visit,
A happy customer....V. G,
They fixed my screen and a couple of days it broke again. Not good quality.
Reply from Phone Clinic Loughton
2025.07.29
Thank you for sharing your feedback with us. We’re truly sorry to hear about the issue with your screen and understand how frustrating this must be.
We take great pride in the quality of our products, which are among the best in the market, and we regret that your experience did not reflect this. To make things right, we invite you to visit our store at your convenience. Our team will be happy to assist you and explore available solutions, including potential discounts on repairs or replacements.
Your satisfaction is important to us, and we appreciate the opportunity to address your concerns. Please don’t hesitate to reach out if you need further assistance.
We take great pride in the quality of our products, which are among the best in the market, and we regret that your experience did not reflect this. To make things right, we invite you to visit our store at your convenience. Our team will be happy to assist you and explore available solutions, including potential discounts on repairs or replacements.
Your satisfaction is important to us, and we appreciate the opportunity to address your concerns. Please don’t hesitate to reach out if you need further assistance.
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