Premier Health Family Practice & Walk -IN Reviews

Dr Arthur Ching is very knowledgeable, compassionate and caring. I highly recommend

Dr. Rokeni Anantharajah is horrible. She sent me to a clinic that wrote false information on my medical file without telling me that they retain files for 35 years. She then changed her mind about my medical case and backed out of my case completely. She’s awful.

They claim to be a walk in clinic.. advertised as such on google and at the clinic. We go for a walk in appointment and they say they do not accept walk in appointments. Pathetic. Don’t say you’re a walk in clinic then.

Unprofessional

Dr Sood is completely unprofessional. Received X-ray results since April doesn’t even give me an update until I gave them a call in mid June. Still hasn’t opened my file it’s almost July. Usually I don’t care for these things but the matters keeps being handled unprofessionally. Even after I book an appointment the day before they call me to reschedule when it’s already hard enough to book an appointment cause she’s barely there. They tried to accuse me for yelling at them When I was just explaining my concern and honestly they were just gaslighting me . Eventually I finally get a call back saying the doctor will call me within two days. Overall so frustrating and unprofessional. Never experienced such inconvenience in my life. I tried to be patient but they just don’t care about their patients. If I was really yelling at them they wouldn’t have heard about what I have to say so they are just lying 🤥. This was only one of many thoughts but theres no point after reviewing the other reviews it’s the same concerns .Anyways choose wisely.

Premier Health has been a great place to work at. The staff is supportive and have been great in helping myself grow skills needed for my career. The doctors are extremely kind and take each patient's best interest to heart. Sad to leave, but wishing the team the best of luck, as the future looks bright.

Dr. Ching is very kind and knowledgeable! He doesn’t rush you and takes the time with you. I highly recommend him :)

Me and my family are patients of Dr Sood but I have also seen Dr Ching. The doctors here are wonderful - they are compassionate, thorough and work hard to ensure that you are comfortable in discussions. If one doctor is overbooked, there are other doctors to accommodate you. In my many years with Dr Sood, she's always paid attention to detail, and been attentive to any side effects of treatment (even if I felt fine and wanted to leave immediately, she never rushed the appointment, and would ensure my safety first). the support staff do seem over worked due to high patient load and many of them wear. multiple hats to keep things efficient. I dont know how they do it! When test samples were required, I didn't have to wait long, and the lab tech always got it in one go. Pretty sure it took her less than 3 min to get the sample which is very impressive. With thier new telehealth option I've had more luck with appointment availability than pre-covid but they will conduct in-person appointments if required too. They have good covid protocols. Parking can be an issue but you can park down the plaza, and get a parking permit from the front desk at the main office of the plaza. The clinic also has an onsite pharmacy which is very convenient. It was difficult to understand medical professionals until I started volunteering in a similar field. So please remember it is not their job to have all the answers, and cater to your needs. So be kind to the staff and remember that they will always advocate for their patients and provide resources to help. The rest is up to you.

I had a phone call with doctor siva from 12-1PM he did not call. It's been past TWO hours of my appointment time and NO ONE has called. I called their office and they said he is delayed, but to wait over 2 hours for an appointment is absolutely ridiculous. I have called the office numerous times and it no one is picking up. This is ridiculous. I have been going to this clinic for 3 years. She finally calls back and said something came up for the doctor and had to reschedule for tomorrow? Why was that not communicated sooner?

I dont understand why this place has only 3 stars, these guys are awesome, Dr Chang is like the coolest down to earth and the smartest doctor ever, he's so caring honest and works with his patients. The staff are friendly, even the guy who takes blood, they all seem nice to me. I give these guys credit for there hard work.

Caring staff and great doctors. Trust them with my family.

Stickers all over to get parking permit but when you go to lobby to collect parking ticket probably you will meet someone really rude, aggressive and never answer you. I’m still not sure if there s a parking permit but there s a notebook to write.

Far from professional, this walk in clinic is run by people that clearly DO NOT know how to do their jobs properly. My biggest complaint is with the lab technician who jabbed my arm with different sized needles SIX DIFFERENT TIMES, in which TWO of those times he poked my nerve - which has now caused my left arm to become NUMB... Save yourself some time and avoid this place, ESPECIALLY if you have any sort of blood work to do and lookout for the short and heavy Asian man who loves to viciously jab needles in your arm. My message to management, why hire people that cannot do their job properly? Extremely dissatisfied.

Dr Divya Sood

The front desk lady is supper rude. I have been visiting this for very long time without any problem what so ever. Last week I visitd for blood test and OMG the front desk lady so rude no manners to talk. I let it go. Today I called to see if my blood report are in and wow she really is in a wrong profession she was super rude even on the phone and hung up on me I kept calling she didn't ans I had to call from different number to talk all I wanted was blood report email to of it was possible but she didn't even let me get there. If you guys want your patients to continue to come you really need to look in to this. I'm not the only one you can read other peoples feed back and take some action. Thank you

Just avoid this place. Dr.Ching is the worst but Dr.Sood is okay. The receptionist is horrible.