PC Ninja Revisões

Michael, I am sorry that you felt like we didn't properly diagnose your computer. We did our standard tests to check the memory, power supply, hard drive, check temperatures of the CPU and more. We did almost everything short of fully testing the CPU/motherboard because we didn't have the exact parts to replace/test and the computer just didn't stay on long enough to run some other more strenous tests. We also did several electical tests to find electrical problems on the motherboard - to which we made our best diagnosis that it pointed to an electrical short on the motherboard. However, we still couldn't be 100% conclusive to rule out the CPU being bad without replacing it. With that, we were up front to explain to you that while we narrowed the problem down to two areas, we couldn't properly tell you which area was the problem (and it could have been both areas too). That is why we said we were not 100% sure where the problem was specifically. In summary, it is not that we didn't know what was wrong with your computer, we knew what was wrong, but we couldn't be fully conclusive to which of the 2 areas caused the problem. Those parts could not be repaired but had to be replaced. As a lot of computer tools and tests are predicated on the fact that the computer needs to be powered up long enough for the test to complete, there was a huge limitation to how the tests were carried out and what we had to work with. The computer just didn't stay on long enough. We did our best to rule out, narrow the problem down and offered to swap out the parts out with a no risk guarantee. You had indicated you didn't want to do it. We charged you the diagnosis fee for the work done and that is our policy when you brought in the computer (and it was agreed upon). This small fee is mainly to cover us for the time it takes to take the computer apart, test parts and put it back together again (regardless of the result). Even with a diagnosis not being 100% conclusive, our diagnosis helps narrow down problems on your computer for you to make an educated decision on how to proceed and repair the computer. Again, I apologize that you felt it was a waste of time and money and interpreted it as we didn't diagnose the computer properly. Rest assured we did our best to help diagnose your problem and offered solutions to repair your computer.

We would definitely like to know why you had given us the 1 star rating. As your profile name is not indicative of a true name and one that would be in our customer database, we don't know whether you are indeed a customer of ours. We would welcome you to reach out to us at our office to discuss your dissatisfaction.

The customer came into us with graphics performance problems and lag on the online games he played. We did our diagnostic tests at our shop and even did more extensive stress testing to see whether it experienced problems the way he did. It didn't show problems (on our shop's wired connection and wifi connection). Yes, we did do benchmarks testing as mentioned to the customer (even through his review said we didn't). We did benchmark testing on the CPU, graphics, disks and memory; without noticing any performance issues. We even played multiple games like Fortnite, Grand Theft Auto, Total War, Red Dead Redemption while streaming Netflix, multiple instances of Youtube and Tiktok on browsers and we didn't experience the problems he was having. GTA, Total War and Red Dead themselves are one of the more CPU intensive games of 2020. Our diagnosis was that this was indicative of his Internet network connection not being able to properly cope with what he was trying to do i.e. he was using all his network bandwidth and his network just could not handle it. When explaining this to him, we found out that this young adult was not paying for his Internet and was piggybacking off other wifi/Internet connections to play games. He was also using it on cell phone hotspots belonging to other people and the common Xfinity public wifi connections (from accounts that was not his). On hearing this, we did firmly say to him that it is not ethical to use someone else's Internet (without his/her permission). We were in no way rude. Honesty is the best policy and as a local business, if we see something like that happening, we are going to mention it as one needs to act responsibly and ethically. No one likes having to pay for a service when unknown to him (or her), someone else is using it. Also, playing Internet intensive games on a cell phone hotspot or low bandwidth connection is also not the most suitable situation as there are going to be performance problems on CPU intensive games that rely on a good Internet connection. Most cell phone connections/plans also have some sort of cap on their connections where it'll slow down the data connection once it reaches a certain amount. In summary, we relayed all the above to him and our diagnosis is that it was the Internet connection. He still insisted we do more bench tests to check (even though we already did and didn't see problems). We said there is nothing more we can do if he didn't believe that the Internet was a main factor to his game performance problems. It was also hard to diagnose something we didn't see in our shop. In all this and even after some hours of testing done, we didn't charge him for our services. *It is important to note that the computer was left in the same way it was brought in, and it was working without problems at our shop and when we handed it off to him when he came to collect it. It is unfair to criticize us and give us a 1 star for the value we provided when we did our best to help, did several hours of work to test, and he was not charged a single cent for it.