Verified Company
Paws on Pearl was not a good fit for my mini Australian Shepherd and their little dog daycare. The primary reason I take my dog to daycare is because he has separation anxiety and I don’t want to leave him at home alone while I’m at work. The little dog daycare does not have an employee in the room with them and they just close the doors and occasionally check on the dogs. I watched my dog bark his head off on the cameras each time the staff left the room and it defeated the purpose of daycare for him. Not to mention, the safety concerns that poses as well. The staff was nice and Paws on Pearl might be a good fit for other dogs, but I wasn’t impressed with their attention to the little dogs.
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I had not noticed how long my dogs nails had gotten until Friday night, and it was clear he had been chewing on one of his paws. I called Paws on Pearl to make an appointment for this week and I was told they were open and took walk ins. So, I took my sweet boy there today. I waited a very short time and when the young lady brought him out he was wiggling with happiness. Great experience!!
I cannot recommend Paws on Pearl enough! Every time we head over, my dog Huck can barely contain his excitement. He absolutely loves his days at doggy daycare. The staff here are wonderful and Huck always comes home happy and perfectly tired from a day full of fun. It's a relief knowing he's in great hands as I am a full time student and do not have a lot of time in my day to get his exercise in. The prices are also great for a broke college student, like myself! Thank you, Paws on Pearl, for providing such a great place for my dog.
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This place is sux wouldn’t take my 15 week pup because no. Rabies. Puppies can’t get rabies until 16 weeks you idiots! So advertise you can’t take puppies! Will never come here! Stay away
Reply from Paws on Pearl
2024.06.19
It clearly states our vaccination policy on our website. We’re just trying to keep all the dogs safe. I’m truly sorry that you felt the need to write this review. I wish you nothing but the best.
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Imagine hearing an animal cry out in pain… then realizing the crying sounds familiar! Just like you know your child’s cry, you also know your animals cry! My heart rate alleviated, an I immediately wanted to know where my poodle was located! The front desk young lady walked to get my poodle from wherever she was being held, and my poodle leaped onto my arms. When I asked what happened all I was told is that they have surveillance cameras! The lady who did something to my poodle never came out to explain what happened! I asked for management but no one was there ironically! The owner won’t be back until Monday! Now. I have to take my puppy to the veterinarian to make sure she doesn’t have any injuries! You trust this business to take care of your animals! I’m heartbroken on the mistreatment of my puppy which is a part of my family!
Reply from Paws on Pearl
2024.05.27
Dear Ms Lennox,
We are incredibly sorry that you had a negative experience at our facility. I do apologize again for one of our kennel attendants accidentally stepping on one of your dogs toes when they went to pick her up. They truly felt terrible. I went ahead and comped your groom and made sure that your dog was not injured at all. She was running around playfully afterward and you could see that there were no injuries. Again I’m sorry that we accidentally stepped on your dogs toe. I’m glad that she is ok and doing well. I wish you guys nothing but the best.
We are incredibly sorry that you had a negative experience at our facility. I do apologize again for one of our kennel attendants accidentally stepping on one of your dogs toes when they went to pick her up. They truly felt terrible. I went ahead and comped your groom and made sure that your dog was not injured at all. She was running around playfully afterward and you could see that there were no injuries. Again I’m sorry that we accidentally stepped on your dogs toe. I’m glad that she is ok and doing well. I wish you guys nothing but the best.
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