Verified Company
Advertisement
We’ve been visiting Pasta Allegria for many years for a quick and delicious dinner option or a quick coffee or sandwich in its tranquil courtyard off the Station Street main beat.
What pushed me to write this review was a fabulous pasta making class I recently did with my teenaged son. Six of us were walked through the process of handmaking pasta from scratch - from mixing the dough through to rolling, cutting and making a range of filled pastas. We then relaxed over a delicious meal of more pastas, salad and tiramisu - and prosecco or coffee. It was a fun day out for my son and I and we came away with both the ingredients for a meal with the rest of the family plus new skills and very full bellies. 🥰
Great pasta, woeful customer service.
We had two very frustrating experiences with the company. Ordered a delivery; pasta sauce was missing. Company refused to send out the missing parts to the order. After a week of emailing back and forth they finally credited the missing part of the order to a gift card. I placed a click and collect order with the gift card and when I went to collect, was told it didn’t exist. When I showed proof of payment they made up the order (a meal kit) but when I opened the box it was missing the cheese. I asked if they could add that as it had been paid for. I was told they had no cheese! A pasta shop with no cheese sounded absurd to me. I asked for something to replace the missing cheese but was told nothing was available. It’s a shame that their customer service is so poor (and frustrating) as the pasta is decent. Certainly will not be returning.
Reply from Pasta Poetry
2025.07.14
Hi Vanessa, the service you received is not up to our standard, so please accept our apologies. We understand that people rely on us for dinner plans, and if execution is not there, it can be very disappointing. We are always trying to improve, and we hope that in the future there will be an opportunity to redeem ourselves.
Advertisement
- Long wait
- $6 for a small soy latte
- No discount for bringing your own cup
- Really weak coffee (especially for $6)
- Barista forgot to put it in my keep-a-cup and when I told them, they just poured it from a disposable cup into my cup. So created the waste anyway. 😮💨
Reply from Pasta Poetry
2025.06.22
Hi Elissa. We apologise that you had a negative experience with your coffee. We take this feedback on board and will address how we deal with customers bringing their cups in the future. We hope to have the opportunity to serve you again in the future.
Ordered a takeaway coffee, worst coffee I've ever had in my life. And they don't take cash when I had the exact money. 0/10.
Reply from Pasta Poetry
2025.04.24
Hi Alexandra. We are sorry that you had a bad experience. We are cashless to serve our customers faster and ensure a secure environment for our team. We appreciate your understanding, and we hope we get the opportunity to serve you a coffee again.
Advertisement
Great spot for daytime coffees and Italian sandwiches in the courtyard garden. Wonderful fresh pasta and sauce options to take home made on premises - truely local!... Yum 😋 You can pick up take home pasta options up till 7pm currently, coffees finish in the afternoon
Check website for seasonal changes.
*Note its not a restaurant- I've tried the pasta and several sauces.
Advertisement
I’ve loved every pasta I’ve tried from here so far, but the Spinach Tagliatelle with tomato sugo, topped with chili oil, was on another level. It was absolutely delicious! I enjoyed it so much that I had it for both dinner and lunch. And of course, I can’t forget their tiramisu, pure perfection! 🤤
Advertisement