I petsit two animals. When I reached out to return them like usual, the owner told me they got rid of their cage so I wouldn’t be able to.
Once reality set in they weren’t being picked up and this wasn’t temporary, I realized I didn’t have any food.
You can ask for a subscription box where they custom pick items based on species, if you’re unsure what you need. Food can be auto delivered every month. Everything I didn’t have showed up at my door a few days later.
Fantastic company! I order my parrot’s food (Harrison’s) and most of his toys from the Parrot Shop. The fulfilment time is quick, and the prices very reasonable. Always very pleased!
After driving from Barrie to the Parrot Shop only to be rather rudely greeted stating that this is an online store only. Perhaps take hours of business off the website and clearly state online only.
Hello, we’re sorry to hear about your experience and that you made the drive from Barrie.
The Parrot Shop is, and has always been, an online-only store. Our contact us page clearly states “The Parrot Shop – Canada’s Premium Online Parrot Store.”
The hours listed on our website reflect when we are working and responding to emails, so customers know when to expect replies - they are not storefront hours.
We do offer local pickup, but only for orders placed online in advance and arranged by appointment - there is no walk-in shopping.
We’re also not sure how our address was found, as it is not listed anywhere online. Since we operate out of our home, an unexpected visit did catch us off guard, so we apologize if our response came across as abrupt.
We hope this helps clarify things moving forward, as we do not operate as a retail storefront.
Francois Chenard2026.03.13
Habituellement bon service mais dernière commande pas satisfait car le produit morning bird en bouteille le scellé du bouchon n'était pas comme d'habitude, pas comforme : le bouchon se dévissait comme si la bouteille avait déjà été ouverte. Habituellement, le bouchon quand on l'ouvre il y a une résistance et on voit une partie du scellé en plastique transparent collé sur la bouteille se rompre. Mais la personne qui m'a répondu ne semble pas comprendre. Sur plusieurs bouteilles pour d'autres usages que nous utilisons les scellés s'enlève sur le même principe. Les avertissement sur les bouteilles dont le scellé n'est pas conforme est de ne pas consommer le produit. Aussi le personnel semble ne pas répondre au courriels en français ?
Thank you for your feedback. We’re glad to hear you’ve had good experiences with us in the past, but we’re sorry to hear about your concerns with this order.
As noted in our previous communication, the product you received came directly from the manufacturer in that condition and there was no indication that the seal had been tampered with or that the product was unsafe. We take the health and safety of birds very seriously, and if there were any legitimate concerns, we would have addressed them immediately.
We understand that packaging can sometimes differ from expectations, but in this case, the product was confirmed to be safe for use.
In regard to communication, we are a small, English-speaking business and are only able to respond in English at this time.
Andrea M2026.02.04
I've been shopping here for a while now as I absolutely love their natural line of toys, and the fact that they sell good quality food. But I have to comment on the incredible compassion and understanding from this company. Recently, I found myself in a pickle with a picky eater who wasn't feeling well and needed new food asap. After explaining my situation in the comments of my order, The Parrot Shop shipped and expedited my order so fast it arrived faster then any package yet. I am incredibly grateful to them for understanding my urgency and for being so incredibly caring. And this is not the first time that they have gone above an beyond to accommodate my birds. This company really cares about their customers.
PHENOMENAL SERVICE!! Commensurate professionals! Orders are always expedited and consistently of excellent quality. Our 3 year old son has anaphalactic nut allergies and is currently undergoing OIT therapy, the brazil nuts are part of his micro dosing and its been a challenge to determine when to order our refills -- the team at The Parrot Shop have been outstanding in ensuring we receive our orders in perfect timing and the nuts are perfection Can't say enough good things! Love your shop and products :) Happy permanent customers✨️
OMG why didn't I order my bird food from here before , I used their competition in BC but was so frustrated with the customer service, incomplete orders and incorrect invoicing not to mention the long wait for package. With parrot shop the shipping was cheaper and arrived so fast after ordering , everything on order arrived , the right size and item. Thank you so much Stephanie
My 28 yr old lory, stopped eating the nectar she had been on. Very upsetting as this was her main source of nutrients. Switched to Roudy bush nectar. She loves it! I'm so happy. She looks great. I bought it the first time on amazon, but it was so expensive. Found, The parrot shop. So impressed with the cost, the fast service and the little toy included. Will definitely continue to use this service again.
Thanks so much for your review. We appreciate it very much :)
Leslie Brachman2024.11.05
It is so hard to find pellets for birds in the regular retail stores that aren't full of things birds don't need. The Parrot Shop is great for having the healthier products for budgies.
Verified Company
