The Marmara Park Avenue Reviews

Abid Uddin 2025.11.27

     

I had an incredible stay at The Marmara Park Avenue. From the moment I arrived, the service was on point. Michael Baize, the manager, checked me in right away instead of making me wait, super accommodating and genuinely attentive throughout my stay. He consistently made sure I was comfortable and satisfied with everything. Floyd was also very kind and helpful, and Wiz from security was extremely friendly and welcoming every time I walked in. In the mornings, Beliz made me an amazing breakfast and was one of the sweetest people I met there. Overall, the service here is truly impeccable. Everyone went above and beyond, and it made my stay feel special. Highly recommend.

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Reply from The Marmara Park Avenue 2025.11.28

Abid, thank you so much for your wonderful feedback! We’re delighted to hear you had such an exceptional experience at The Marmara Park Avenue and that our team members, Michael, Floyd, Wiz, and Beliz, made your stay so memorable. Your kind words mean a lot to us, and we’re grateful for your recommendation. We hope to welcome you back for another outstanding visit soon!

Maha Aldoori 2025.11.25

     

Best stay in nyc , the suit is so spacious and clean , Micheal the manager was fantastic and very helpful , we definitely will recommended to our friends and we consider to come back again .

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Reply from The Marmara Park Avenue 2025.11.26

Maha, thank you so much for your wonderful feedback! We’re thrilled you enjoyed your stay at The Marmara Park Avenue and appreciated the spacious suite and helpful team members. It means a lot to us that you’d recommend us to your friends. We’d love to welcome you back on your next visit to New York.

Nükhet Eczacıbaşı 2025.11.25

     

The staff and Michael the Manager were amazing and very easy to work with. Made stay comfortable. Love thıs hotel! Wıll be back soon!

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Nick 2025.11.24

     

I recently stayed here over the weekend and have never been treated so poorly at a hotel in my life. I was charged an additional night's rate of $344 for checking out a few hours late. I spoke to the hotel manager to try to reason with him, since I was told the late departure would only be $150 plus taxes. The hotel manager was a tall, large black man with glasses and refused to listen to me. Not only that - he became extremely hostile and told me to Shut up and that he is the boss and that he makes the rules! He was literally screaming at me so loudly that one of the recepcionists tried to calm him down. To this, he told that gentlemen to Shut up and mind his own business. What a class act this manager must be. Avoid this hotel unless you want to risk being screamed at. The room was a decent size at least.

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Abhishek Shankar 2025.11.20

     

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Reply from The Marmara Park Avenue 2025.11.21

Thank you for sharing your feedback, Abhishek.

We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

Ka Yaz 2025.11.14

     

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Reply from The Marmara Park Avenue 2025.11.15

Thank you for the wonderful rating!

It's fantastic you enjoyed your time at The Marmara Park Avenue so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

Kevin Toscano 2025.11.11

     

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Reply from The Marmara Park Avenue 2025.11.12

Thanks for the outstanding rating, Kevin!

We're delighted your time at The Marmara Park Avenue was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

Reana P 2025.11.05

     

We stayed at The Marmara Park Avenue for a week while my husband was undergoing open heart surgery, and I cannot say enough wonderful things about our experience. Rachel was so kind and accommodating and went above and beyond to make sure we were comfortable. Every member of the staff was warm, friendly, and attentive. The room was great and the bed was incredibly comfortable, which made such a difference during a very stressful time. I am so grateful for the care and hospitality we received. The hotel offered a sense of calm and comfort that truly helped us through a difficult week. We will definitely be back again, hopefully for much happier reasons next time.

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Reply from The Marmara Park Avenue 2025.11.06

Reana, thank you for taking the time to share your heartfelt feedback. We're really gratified to hear that you had a positive experience during your visit with us at The Marmara Park Avenue, particularly during such a challenging time. Your kind words about Rachel and the rest of our team truly warmed our hearts. We're honored that we could provide a sense of comfort and support for you and your husband. Hoping for the strength and speediest of recoveries for your husband, and we would be delighted to welcome you back under better circumstances in the future.

Annie Beardsley 2025.11.04

     

Very comfortable rooms & beds, and some rooms with great views. Staff all very friendly & helpful.

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Reply from The Marmara Park Avenue 2025.11.05

Thank you, Annie. We’re glad you enjoyed the comfort of your room and the views, and it’s wonderful to hear our team made you feel welcome. We appreciate your feedback and hope to make your next visit even better.

Yeşim Kopmaz 2025.10.25

     

1 hafta boyunca kaldım. Otelin yeri harikaydı. En önemlisi de çalışanların güler yüzlülüğü ilgilerinden çok memnun kaldım. Çalışanlardan Kübra, Su, Beliz, Şamil ve Michael a çok teşekkür ederim. Mayıs da tekrar geleceğim. I stayed for a week. The hotel's location was wonderful. Most importantly, I was very pleased with the friendly and attentive staff. I'd like to thank Kübra, Su, Beliz, Şamil, and Michael. I'll be back in May.

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Reply from The Marmara Park Avenue 2025.10.25

Yeşim, geri bildiriminizi paylaştığınız için teşekkür ederiz. Mekanı beğendiğinizi ve özellikle ekip arkadaşlarımızın sıcaklığını ve ilgisini takdir ettiğinizi bilmek bizi mutlu etti. Nazik sözleriniz Kübra, Su, Beliz, Şamil ve Michael ile paylaşılacaktır. Sizi Mayıs ayında tekrar ağırlamayı dört gözle bekliyoruz.

Avery Bissell 2025.10.24

     

Excellent location and friendly, attentive staff!

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Reply from The Marmara Park Avenue 2025.10.25

Avery, thank you for your kind words! We're delighted you enjoyed the excellent location and that our team made a positive impression during your stay at The Marmara Park Avenue. We hope to welcome you back soon.

kimmy 2025.10.19

     

Great experience here. The only con I’d mention is the pool floor. The tiles need to be redone on the floor of the pool. They are peeling off of the ground and missing in certain areas and it feels dirty to walk on the floor of the pool with the peeling missing tiles lol. But other than that it was amazing and beautiful and the service was absolutely wonderful.

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Reply from The Marmara Park Avenue 2025.10.21

kimmy, thank you for sharing your feedback. We're glad to hear you had an enjoyable stay and appreciated the service. We also value your comments about the pool area and will review them with our team. Your input helps us continue to improve the guest experience.

T M 2025.10.17

     

Great experience!

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Reply from The Marmara Park Avenue 2025.10.20

T, thank you for your kind words! We're so glad you enjoyed your stay at The Marmara Park Avenue and appreciated your positive feedback. We hope to welcome you back soon.

Ashley Guerra 2025.10.04

     

I love this hotel! The staff were very friendly and accommodating. The room was beautiful and had a great view. Micheal was such a great help!

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Reply from The Marmara Park Avenue 2025.10.04

Ashley, the team is thrilled you enjoyed your stay at The Marmara Park Avenue. It's wonderful to know you appreciated the welcoming atmosphere, your room, and the view. Micheal will be delighted to hear your kind words. Everyone is looking forward to welcoming you back soon.

Anya Matusevich 2025.10.02

     

Let me start off by saying, i don't know how this hotel sits at 5 stars. Must be the location or the pictures but it simply does not go higher than a 3. One positive i will give it is the location, right next to the 6 train and the empire state building, a few blocks from central park, this is a very happening location, with lots to do nearby. However, stepping inside is where you realize you did NOT get what you paid for. I booked a room with a balcony, clearly stated on the pictures, even got a more expensive room because it had the balcony, but lo and behind, no balcony in our room. Next, we get situated and decide to take a shower before dinner, nope. The shower hose is ripped at the top and starts spraying water out of the shower. Thankfully, the maintenance service was speedy about this, but im not sure how a hotel could not notice such a faulty part when doing the room cleaning. Let me also say, the staff was EXTREMELY kind and welcoming, they honestly made the experience much better, and if theres any positives, its the lovely people that work there. Lastly, the Turkish Bath and Spa they boast so highly about were closed the entire time we were there and the Turkish Bath WILL be closed until next year (as we were told by the staff) although this is not listed anywhere on the website. Additionally, the picture of the pool mustve been extremely edited and taken in extra wide lense because the pool room is the size of a small spa with a kiddy pool size pool. Actually kind of ridiculous. I tried so hard to like this place but PLEASE save your money and go to another hotel in the area or spend a little more and stay somewhere nicer. PS the elevators feel like theyre from the 1950's and shake and rattle the entire way up.

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Reply from The Marmara Park Avenue 2025.10.03

Anya, thank you for sharing your thoughts and for mentioning the positive impression you had of the location and the hospitality provided by the team members. Your feedback regarding amenities not aligning with expectations and concerns about certain facilities is valued, and this will be shared internally for further attention. The input on the room accommodations, maintenance, and facilities will help as efforts continue to enhance guest experiences. Your comments are appreciated.

Henny Nandez 2025.09.29

     

Michael and stuff were very nice rooms were clean and pool was nice really enjoyed my stay will be back

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Reply from The Marmara Park Avenue 2025.09.29

Henny, thank you for staying with us at The Marmara Park Avenue. We’re delighted you enjoyed your visit and appreciate your positive feedback. Our team looks forward to welcoming you back soon.

Alice X 2025.09.23

     

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Reply from The Marmara Park Avenue 2025.09.24

Alice, thank you for sharing your feedback. The team aims to provide an enjoyable visit for every guest and takes all comments seriously. Should you wish to share more details, your insights would be appreciated.

Jacob 2025.09.19

     

Not a true five-star experience Our stay at this so-called five-star hotel in Manhattan was deeply disappointing. From the start, the service was unprofessional. Steven at the reception attempted to make jokes, but when we were clearly upset it came across as dismissive and unhelpful. Each time we asked for a manager, we were told he was the only one, leaving us with no way to escalate our concerns. The biggest issue was that we had reserved and paid for a king room, but the hotel was at full capacity and could not honor our reservation. Mistakes can happen, but what made this experience unacceptable was the careless, indifferent attitude of the staff. Instead of working with us to resolve the problem, we were made to feel unwelcome. The condition of the room added to our disappointment: • No hand soap provided. • A non-functional phone. • Half-empty shower products. • Only one small mirror inside the room, forcing guests to use the hallway mirror near the elevator. • A hallway that smelled of cigarettes upon arrival. To make matters worse, one of the key amenities we booked this hotel for—the Turkish hammam—was out of order until the end of the month. We were not informed of this in advance. While the hotel eventually refunded the daily facility fee (about $55/day), the gesture did little to make up for the overall lack of care. What could have been resolved with attentive service and professional management turned into a frustrating and disappointing stay. This felt more like a two-star experience than a five-star one.

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Reply from The Marmara Park Avenue 2025.09.20

Jacob, thank you for sharing your detailed feedback. The experience you described is not what guests should expect, and it’s unfortunate to hear that the service interactions and accommodations did not meet your expectations. The concerns you've raised regarding room details, amenities, and communication have been noted. The team strives to provide a high level of service, and your insights are valuable as they continue to improve guest experiences.

Tara Oladimeji 2025.09.16

     

I stayed at the Marmara for one night on a last-minute trip to NYC and it was the worst five-star hotel experience of my life. I regret not opting for the cheaper four-star option that I was offered instead. I woke up covered in spider bites from my face to my hands and had an allergic reaction (as you can imagine). I had to request hand soap late at night. When I did so, I was told by the operator that the hotel has discontinued providing guests hand soap and that they'd make a special exception for me. Worst of all, the hotel staff service was horrendous. In less than 12 hours, the staff was unable to communicate simple messages about the same topic amongst each other, and I was charged a late check out fee as a result. I only received an "apology" from the front desk once they realized that I wasn't a child and that I was traveling for business-related reasons. If my only option to visit NYC involved staying here, I would forgo traveling altogether. I mulled about staying here and deeply regret it. DO NOT STAY HERE!

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Reply from The Marmara Park Avenue 2025.09.17

Tara, we are genuinely sorry to hear that your experience did not meet your expectations, and we regret that your visit left you with such a negative impression of our hotel. Please allow us to address a few points from your stay.

First and foremost, we sincerely apologize for any discomfort you experienced. Guest safety and comfort are of the utmost importance to us, and we take any reports of bites or allergies very seriously. Our rooms are thoroughly cleaned and inspected regularly. We will look deeper into this.

Regarding the hand soap, we understand how frustrating that moment must have been. While we have recently adjusted our in-room amenities to align with environmental standards, hand soap is always available upon request, and we’re sorry if this was not clearly communicated during your stay.

We also want to clarify the charge you mentioned. We have reviewed your account and can confirm that you were not charged a late check-out fee. The amount in question was a mandatory destination fee of $63.11, which is applied to all reservations. This fee covers a range of amenities and services offered throughout your stay, including Wi-Fi, access to our pool and fitness center, and more. We regret any confusion this may have caused and are happy to provide further details if needed.

Bernardo Brites 2025.09.11

     

Worst customer service experience. They don't have the sauna anymore either. Bad hotel, rude staff. They also said they canceled the reservation, but I still see the charge.

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Reply from The Marmara Park Avenue 2025.09.12

Bernardo, thank you for sharing this feedback. The comments regarding interactions with team members and amenities are noted. The billing concern is taken seriously, and the appropriate department will look into it further.