I edited my previous response of 5 stars as things have changed in the 9 months that we have sent our 4 year old for play therapy here.
I think their therapist is great but I have questions about the business practices and the way they handle copays.
First of all they charge a $1.50 for having a card on file vs. zelle-ing them every appointment even if it is an HSA card. I am pretty sure that this is illegal but they have never responded to me in regards to this.
Second I have had more than one phone call about an appointment 6 months later requesting that I pay a copay.
It is strange that you would have a card on file, they charge you a fee for having it on file, and then some times they don't run your card for half a year.
Great therapist, not so great business practices.
Reply from Pacific Mind Health - TMS Therapy & Psychiatry, Long Beach
Thank you for sharing your experience! We’re glad to hear that Yadi’s play therapy has been helpful for your child. We appreciate you trusting Pacific Mind Health.