Professional, competent, high integrity and welcoming. Needing auto body work is never something you wish for, but they made the process easy and a positive experience. The pricing seemed reasonable, and they handled the insurance claim and rental car for me. Excellent customer service! 10/10!
Thank you for taking the time to leave us a review, Geena! We are thrilled to hear that Nick was able to provide excellent service and make sure all of your needs were met. We take pride in providing high-quality work for our customers, and we are happy to know that you were satisfied with your experience at Pacific Auto Body. We appreciate your business and hope to see you again for any future automotive needs!
Kunal Gupta2025.12.09
Carlos is the man! Fixed my issue quick. Respectful and great customer service. I’ll be back
Thank you for your glowing review, Kunal! We're thrilled to hear that you had such a positive experience with Carlos at Pacific Auto Body. We appreciate your business and look forward to seeing you again!
Sara M2025.12.09
Nick and Caitlyn at Pacific Auto Body were incredibly professional and kind. Tesla pointed me to them for body repair, they gave me a quick estimate, answered all my questions, offered to store the car for no cost to me and even helped me drive by car off the tow truck. Appreciated their help.
Thank you, Sara! We are thrilled to hear that Nick and Caitlyn provided you with exceptional service during your time with us. It is our goal to provide our customers with top-notch professionalism and kindness throughout the entire repair process. We are grateful to have been recommended by Tesla and are glad you chose us for your body repair needs. We are always happy to answer any questions and go above and beyond to make the process as smooth as possible. Thank you for choosing Pacific Auto Body, and please don't hesitate to reach out if you need anything else in the future!
Clif Swiggett2025.11.27
This was a very frustrating experience. After a minor (3mph) bump into my Tesla Y's backend (the other driver was at fault), his Progressive insurance estimated $3K for repair and said it would be fully covered. I took the car to Pacific Auto Body. After over a week, Pacific called to tell me the repair would cost almost $13K! They also said the other driver's insurance would only cover $10K, and I was on the hook for the rest. I told them this seemed ridiculously expensive (4x the estimate) for a minor scratch and I'd like to get my car back. They said it would cost $2K to get it back because they'd need to "rebuild" the car. So they were basically holding my car hostage. I was forced to either pay the extra or make an underinsured motorist claim on my insurance policy (Farmer's). I made the claim and Farmer's covered the full cost of the repair. After 8 weeks waiting for the repair to complete, I found out that Pacific charged Farmer's just over $10K for the repair. They were going to charge me $2.5K more than they received from Farmer's! This experience was terrible. Pacific Auto Body basically held my car hostage, then tried to overcharge me, then held my car for almost 2 months. What a nightmare, all starting with a 3mph bump to the back left of the car. I will never take a car to Pacific Auto Body again.
Hello!
If you have a lot of extra money and want to throw it away, this is the service for you.
If you have multiple cars and want to park one somewhere for a long time because there’s no space in your garage, this is perfect place for you.
In all other cases, I do not recommend this body shop.
On November 3, I came for an estimate to repair two seat belts. They quoted $1,469.86 and 9.4 hours of labor - far more than reasonable for a Tesla. The final invoice later showed less than an hour for the same work. Would you like that? 😏
On November 11, I left my white Tesla with them. I was told it would be repaired in 1–2 weeks. Today is November 24, and work has not started. Parts were only ordered today ONLY after my call.
According to their own supplement, the repair should take 14 days. Yet an employee told me this “doesn’t matter” and estimated at least a month due to the holidays, without putting it in writing.
I was offered the option to take my car back, but with over $1,000 in fees, even though the agreed-upon work has not been completed. They have only disassembled my car (without my request).
I am extremely dissatisfied with this service and will continue to report them to BBB, the Department of Licensing, and Seattle GBC.
Someone has to remind them what honesty and responsibility look like. Apparently, that someone is me.
I am disappointed in Pacific Autobody. They are slow. Slow enough to give slow a bad name.
I dropped my car off on Sept 8, and promptly left town for a 10-day business trip. I figured they would get banging on my car and by the time I got back we’d have a good handle on what it would take and when it’d be done. Funny thing, according to my Tesla App, the car sat parked the whole time I was gone. I picked up my rental car on September 20. My insurance covers me for 30-days. I thought that would be plenty. Many phone calls asking for updates (we can’t give you an exact date) with some finger-pointing at the insurance co.
On September 29 I was told “We have begun repairs.” That was 3-weeks after I dropped the car!! By October 20, my rental car insurance coverage ran out. On October 22 I got a message that my car was in the shop being worked on. They found that the damage necessitated a new quarter panel. I sure wish they’d figured that out back in September. More phone calls ensued. Time passed. I was “in line for paint”. I was in line for “Finish.” “The car had to go to Tesla to get the tire mounted.” It was about then I just stopped calling.
On October 29 the car needed to go back for re-paint. They didn’t like how it had turned out (I’m OK with that. Make it right). November 3rd was “I’ll get back to you”. On November 7, 2025 my car was finished!!! Two months to the day since I dropped the car.
In fairness, the car was perfect! Good as new. No complaints about the finished product. But I ‘aint coming back
I'm writing this specifically to give Nick some kudos - I brought in our car to get an estimate for some scratches and dents coming from a minor bump with a log. Nick could have easily recommended expensive replacements, but instead took time to talk to me one-on-one, give me some options, and even a quick once-over to buff out superficial damage.
I was deeply impressed with his honesty and his willingness to dedicate time to a drive-up customer. I will be returning to Pacific Auto Body if I do wind up needing additional repair work in the future.
Thank you so much for taking the time to leave us this wonderful review, Alec! We are thrilled to hear about your positive experience with Nick at our Seattle location. At Pacific Auto Body, we pride ourselves on providing honest and personalized service to all our customers, and it is gratifying to know that we were able to exceed your expectations. We truly appreciate your support and look forward to serving you again in the future!
Earl Fitzpatrick2025.10.16
I would like to compliment Pacific Autobody for their excellent communication and faithful estimation services. I worked with Carlos, who put in hours of work on an estimated repair. He was excellent with his work and communication; after choosing not to move forward with the repair, I was not charged. The front desk staff were also extremely professional. They have a great team and would recommend. :)
Earl, thank you so much for sharing your wonderful experience with Pacific Autobody in your 5-star review! We are thrilled to hear that our team, especially Carlos, provided excellent communication and estimation services. Our goal is to always provide top-notch customer service, and we are delighted to know that we were able to meet your expectations. We appreciate your recommendation, and we look forward to serving you again in the future!
Thank you, Sharath! We are delighted to hear that you had a top-notch experience with us at Pacific Auto Body. Providing exceptional service to our customers is our top priority and we are thrilled to hear that we exceeded your expectations. We look forward to serving you again in the future!
Michael Moynihan2025.10.15
As a certified Tesla Collision Specialist, I naturally went to Pacific Auto Body. They did a good job but missed a few things. My door sill plate was removed and not put back on. Took months to get it replaced. They had to have a third party replace my PPF and they never replaced the front quarter panel and rear quarter panel. Just removed it and left it for me to deal with. Because I was so focused on inspecting the damage repair I never noticed they removed the PPF. It’s been two months now. They did a good job with repair but not pleased with final details. They were rushed to get the car back to me. I also noticed a scratch in the PPF of the bumper while they stored it. They park the cars so close, I’m sure one of the guys rushed and parked so close that bumpers rubbed another Tesla. Just frustrating, and that’s what you get when a teenager speeds and crashes into your perfect car. It gets repaired but will never be like it was. Oh and the doors aren’t aligned correctly so they strike the latch hard.
Nick did an excellent job repairing my Tesla Model Y. The whole team is super responsive, always keeps me in the loop, and is super fast at getting the actual job done. Just a couple of examples: I was able to get the initial estimate within 30 minutes from this body shop with a random walk-in visit. In contrast,
the other Tesla body shop not far from this one requires a reservation and it took me 1 week to get the initial estimate, claiming that "there was something wrong with their estimate system."
I would also like to point out that the whole repair process took me over 2 months. However, 90% of the time was actually spent dealing with the insurance company, while the actual repair only took less than 2 weeks. Nick was very patient throughout the whole process when things were out of our control. And I really appreciate their high efficiency compared to the bureaucracy from the insurance company.
Overall, I would highly recommend Pacific Auto Body Shop if you are looking for high-quality bodywork for your Tesla.
Chuanqi Zhu, thank you so much for taking the time to leave us such a glowing review! We greatly appreciate your feedback and are thrilled that your experience with us at Pacific Auto Body was a positive one. It's wonderful to hear that Nick and our team were able to provide you with excellent service, including quick response times and efficient repairs on your Tesla Model Y. We understand that dealing with insurance companies can be a frustrating process, but we are glad that Nick and our team were able to assist you with patience and efficiency. Thank you for recommending us to others, and we look forward to the opportunity to assist you again in the future!
Stan Shurygailo2025.10.07
Went in for an estimate. Superficial damage to 2018 Tesla M3, but an expensive repair (in line with other estimates) that would total the car.
As a favor, the estimator (Nick) pulled out a polisher and buffed out a significant part of the damage for free.
I will be bringing any future repairs here for sure!
Thank you so much for taking the time to leave us a positive review, Stan! We're thrilled to hear that you had a great experience with Nick and our team at Pacific Auto Body. Our goal is always to provide exceptional service and quality repairs, and we're happy to have met your expectations. We appreciate your support and look forward to working with you again in the future!
Leanne Manlosa2025.10.06
Lovely service from Johanna.
Came into Pacific Auto Body today to get a quote for my bumper and side panel. A recent tow damaged my car and I couldn’t open my driver side door. Johanna went inside to grab a tool to quickly fix my driver side door so I could open it again!
I was upset all day from having to climb into my car from the passenger side but Johanna’s knowledge and willingness to help completely was the highlight of my day!
Highly recommend. Thank you Johanna!
Thank you so much, Leanne, for taking the time to leave us such a glowing review! We are so glad to hear that Johanna was able to quickly fix your driver's side door and make your day a little bit better. Our team at Pacific Auto Body is dedicated to providing excellent service, and we hope to see you again in the future!
Miriam Kim2025.09.18
This is the place to go if your Tesla is ever damaged. My brand-new Model 3 was rear-ended in July—just days after I had started driving it—and it wasn’t drivable at the time. I was referred to this shop and had the pleasure of working with Matt. He was extremely helpful, professional, and patient in answering all my questions. Matt handled everything with my insurance company and made the entire process smooth. Thanks to him, my Tesla looks just as perfect as it did on the very first day.
Thank you for taking the time to leave such a thoughtful review, Miriam! We are so glad that we were able to assist you with your Tesla and make the repair process as smooth as possible. We take great pride in our professionalism and customer service, and it's always a pleasure to hear that our team members made a positive impact during your visit.
Hafiz Ahmed2025.09.18
Pacific Autobody took care of fixing my Tesla Model Y after an accident. They were knowledgeable, professional and reliable. I highly recommend them.
Thank you for taking the time to share your positive experience with us, Hafiz! We are glad to hear that Pacific Auto Body met your expectations in fixing your Tesla Model Y after your accident. Our team takes pride in providing knowledgeable, professional, and reliable services to our customers. It was a pleasure working with you and we appreciate your recommendation.
Sanjana Balakrishna2025.09.16
Matt was amazing. I highly recommend this place. He has magic hands and helped with Tesla bumper ! And he is super nice.
Thank you for taking the time to write such a wonderful review, Sanjana! We are thrilled to hear that Matt provided you with excellent service and that you were pleased with your experience at Pacific Auto Body. We strive to always exceed our customers' expectations and we are so glad that we were able to assist with your Tesla bumper. We truly appreciate your recommendation and we look forward to seeing you again in the future! Thank you for choosing Pacific Auto Body.
Brad Pitzel2025.09.13
I needed a repair estimate for insurance before scheduling the actual repair work on my new Tesla. Pacific Auto refused to do the estimate, and said the insurance company had to do the estimate first, then I could book the repair. My insurance company was confused. I was confused, stuck in the middle.
So I called a different repair shop in the area (reputable, solid reviews). They did the estimate, coordinated with my insurance, made things easy. Pacific Auto did not... Odd experience.
Nick was a pleasure working with! He kept me informed and was always working in my best interest. This unfortunately was my second trip with a Land Rover and couldn’t be more happier with the services!
Thank you, Geoffrey! We are thrilled to hear that Nick provided you with exceptional service and kept you well-informed throughout the process. It is our goal to always work in the best interest of our customers, and we are happy to hear that we were able to exceed your expectations. We are grateful for your trust in us and are delighted to have you as a satisfied customer. We look forward to serving you again in the future!
Jason2025.09.03
Big shoutout to Carlos, super professional, knowledgeable, and cheerful guy that goes above and beyond. This place does great work and stands by their guaranteee
Thank you so much for taking the time to leave us a 5-star review, Jason! We're thrilled to hear that you had such a positive experience with Carlos and that he went above and beyond for you. We hope to see you again in the future!
Skyrocket Your Sales with Customer Reviews. No coding required.
Verified Company
