Pacific Auto Body

Pacific Auto Body Reviews

Good rating
4.3
154 reviews Verified
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Reviews (154)
Jenny Xia Spradling
Jenny Xia Spradling
2024.02.29
Honestly never thought I would give a car repair place a five star review, but here I am. Everyone here is super professional and knowledgeable. They are efficient, they guided me through the process of getting third-party insurance to cover my totaled car (even when they really didn’t have to), they communicated in a timely manner. Great customer service.
Reply from Pacific Auto Body 2024.03.01
Thank you for your positive review, Jenny! We are thrilled to hear about your exceptional experience at Pacific Auto Body. At our auto body shop, our team takes great pride in providing professional and knowledgeable service to our valued customers. Guiding you through the insurance process and communicating promptly is just part of our commitment to providing exceptional customer service. Thank you for choosing us for your car repair needs!
Kristin Munger
Kristin Munger
2024.02.09
I was rear ended and as a realtor having my car working well is critical. Matt Steele is so knowledgeable and has a very calm and professional demeanor. When a secondary problem came up he went out of his way to accommodate my car and get it done. Highly recommend--especially for Tesla owners.
Reply from Pacific Auto Body 2024.02.12
Kristin, thank you for leaving us such a positive review on Google! We understand the importance of having a reliable vehicle, especially as a realtor, and we're grateful to have you as a satisfied customer. Thank you for recommending Pacific Auto Body to other Tesla owners, we truly appreciate your support. Wishing you safe travels from our team at Pacific Auto Body in Seattle.
Byron D. Joyner
Byron D. Joyner
2024.02.07
This is the best autobody shop! The customer service is wonderful; the service is wonderful and the communication was tremendous, especially because the parts were late in arriving. In spite of that, which was a problem with supply chain, Pacific Autobody was always positive and cheerful. Matt is the best! Thank you! I hope I don’t have another accident, but if I do, I will bring my car to Pacific Autobody!
Reply from Pacific Auto Body 2024.02.08
Thank you, Byron! Our team takes great pride in providing top-notch customer service and we're glad that it showed during your recent visit. Our goal is to make the repair process as smooth and stress-free as possible, even when there are delays out of our control. We'll be sure to pass on your compliments to Matt, he's a valuable member of our team. We hope to see you again soon, but hopefully not because of another accident! - The Pacific Autobody Team
dada bass
dada bass
2024.02.06
I was told it would be two weeks time. After 8 weeks, I picked up my car with the tank on E, and the car no longer works with the app associated with it doesn’t work. When I called a few hours later I was told to contact Mercedes, when I contacted Mercedes I was told to contact pacific auto body when I contacted pacific auto body again I was told they have nothing to do with it. After 14 thousand dollars later I have a car that is not the same as the one I left in their hands and no one I can contact in order to get a resolution. Poor service. No accountability. Totally feel used and abused.
Reply from Pacific Auto Body 2024.02.06
Thank you for taking the time to leave us a review, Dada Bass. We apologize for any confusion or frustration you experienced with your recent visit to Pacific Auto Body. Our team strives to provide top-notch service and we're disappointed to hear that we fell short in this instance. We would like to discuss your concerns and find a satisfactory resolution. Please call us at (206) 682-1005, so we can address your concerns and make things right. Thank you for bringing this to our attention and for choosing Pacific Auto Body for your car needs.
Courtney Totten
Courtney Totten
2024.02.03
The team at Pacific Auto Body is amazing. I took my car there to repair some front end damage and had a really solid experience. Everyone that I interacted with was friendly - the shop was different from any body shop in my experience - it felt cozy. They provided snacks and a comfortable waiting area. It has the feel of a family business - like all of the employees are well taken care of and happy to be there. They were super communicative throughout and they offered very helpful advice regarding the repairs. They guided the experience, I never once felt pushed into a decision. They even saved me money by suggesting that I hold off on a minor dent in the hood - one that I could barely see once the front end was rebuilt. This is a team of honest, hard working folks and my car turned out beautifully — and beyond clean (which I wasn’t expecting at all). I would 100% recommend the team at Pacific .
Reply from Pacific Auto Body 2024.02.06
Courtney, thank you for taking the time to share your experience with us! We are thrilled to hear that our team at Pacific Auto Body gave you a solid and welcoming experience. It's our goal to provide excellent service and we're glad that our cozy atmosphere and snacks added to that. We're also happy to hear that our team was communicative and honest throughout the repair process. Thank you for recommending us and trusting us with your car. We appreciate your 5-star rating and look forward to serving you in the future. Drive safely! Best, The team at Pacific Auto Body.
lamontefm52
lamontefm52
2024.02.01
Reply from Pacific Auto Body 2024.02.02
lamontefm52, thank you for choosing Pacific Auto Body in Seattle, WA!
Gil Lund
Gil Lund
2024.01.15
Excellent service...thank you
Reply from Pacific Auto Body 2024.01.15
Thank you, Gil, for taking the time to share your experience! We look forward to working with you again!
Luiy Chen
Luiy Chen
2024.01.11
It has been an awesome experience for me, big thanks to Matt and Adam who helped me throughout the process. They are professional and kind to customers in all ways. Highly recommend this place for cars need repairing, especially if you drive a Mercedes, BMW or Tesla
Reply from Pacific Auto Body 2024.01.11
Luiy, thank you for your kind words and for choosing Pacific Auto Body in Seattle, WA! We take pride in our work and are so happy to hear about your experiences as we always want our customers to leave feeling satisfied and taken care of. We appreciate your recommendation and look forward to helping you again anytime you need us!
Ang G
Ang G
2024.01.01
This place is terrible!! They are so unbelievably challenged just communicating their estimate policy, I can’t imagine trusting them to repair my car. BTW, they're under new management as of fall'23, so positive reviews you see for before that time may not be relevant. I scheduled an estimate with them this fall after my parked Tesla was hit by a drunk driver. The appointment time was 2 months out just for the estimate, but that was true then for Seattle area Tesla-certified repair places, so that’s not my complaint. Before the estimate, both one week in advance and day of the estimate I called Pacific about the estimate. First time was asking if I could come same day but at a different time as I had a conflict with the scheduled time. Yes, that’s fine, I was told. Then I called again the day of the estimate to confirm someone would be available if I arrived in 20 minutes. Yes, fine. Come down, they said. So I did. However, when I arrived, the receptionist looked at me in surprise. “We don’t do estimates.” She explained they were under new ownership as of 2 months earlier, and now just used the insurance company’s estimate with no in-person estimate!! Uh fine, there’s another certified-Tesla repair shop in Seattle with same practice, but WHY DIDN’T PACIFIC INFORM ME OF THAT “NO ESTIMATE POLICY” EARLIER???!!! WHY NOT TELL ME THE TWO TIMES I CALLED THEM TO CONFIRM ESTIMATE APPOINTMENT??? Let alone a responsible shop with the new ownership and changed procedure would proactively reach out to ALL the customers with estimate appointments and tell them that they’d changed their process! When I complained, the manager offered to have one of his employees “take a look at the car since you’re here”. I had to wait 25 minutes for that, and when the employee finally deigned to take a look at my car, he didn’t even open the trunk of my rear-ended car!! Wow. Even more interesting was talking with him. Unlike all the other collision shops I talked to, Pacific DOESN’T order the obviously needed parts in advance, to minimize your car’s time in the shop. (I don’t know about other makes, but this can matter with Tesla parts). No, they said they take apart the car, talk with your insurance company, THEN order parts, even the ones that are obviously needed from looking at the car and the insurance company’s estimate. Stunningly, unbelievably bad service and attitude. Stay away!!!
Reply from Pacific Auto Body 2024.01.05
Thank you for letting us know about your experience at Pacific Auto Body. I want to personally express my apologies for the challenges, and I appreciate your openness in sharing your concerns. I understand that the recent changes in our management and procedures, particularly the switch to using the insurance company's estimate as a baseline without an in-person assessment, were not communicated effectively. I apologize for any confusion, and I appreciate your feedback, as it highlights an area where we need to improve our communication with customers. Regarding our policy of not pre-ordering parts, the primary reason behind this decision is our commitment to ensuring a guarantee of payment from insurance companies or customers before proceeding with orders. Additionally, this approach helps us avoid any potential errors in ordering incorrect parts, which can further contribute to delays and complications after we’ve blueprinted the vehicle in the shop which would result in bigger delays than waiting. I understand the impact our new policies had on your experience, and I want to assure you that we will review our procedures to strike a better balance between efficiency and accuracy in the parts ordering process, as well as estimates written for customers paying out of pocket. Your insights are invaluable as we strive to enhance our services. If you have any additional details or concerns you'd like to share, please feel free to reach out to me directly. We genuinely appreciate your feedback and are committed to making improvements. Thank you again for being open and honest with your review, and I hope we can work towards regaining your trust. Adam Torres General Manager Pacific Auto Body
Victor Petrik
Victor Petrik
2023.12.19
Great service
Nicky Nancy
Nicky Nancy
2023.10.26
Seems to do a good job.
Reply from Pacific Auto Body 2023.10.26
Thank you for the great feedback, Nicky! See you again!
John Wai
John Wai
2023.10.18
Reply from Pacific Auto Body 2023.10.19
I am sorry to hear that your experience was less than perfect. We appreciate the feedback and will use it to fine-tune our operations! Please feel free to give us a call to discuss your situation further.
Chadd Peachey
Chadd Peachey
2023.10.13
Norman saved me a big headache. They fixed up my Tesla Model 3 nice and quick. Pacific Auto Body is where you want to go.
Reply from Pacific Auto Body 2023.10.16
Thank you, Chadd! Our team was happy to work with you and we hope to see you again in the future!
Nan Li
Nan Li
2023.10.08
Reply from Pacific Auto Body 2023.10.09
Thank you for the recommendation, Nan! We are glad to see that your experience with our services was excellent. See you again!
Judi Wong
Judi Wong
2023.09.29
Got my Tesla rear ended in April and was able to take it to this shop in July (many places for EV repairs were pretty booked out so this was the soonest). Phenomenal job on the repair and I had the pleasure of working with Norman throughout the whole process. From start to finish, he was very transparent and communicated well with me on a timely manner on behind the scenes/new updates. The car repair had some delays due to some backordered parts but that can't be helped at times with the high demand for Tesla parts. Can't stress enough how well the whole process went especially since he helped handle any communication with insurance. It was good knowing that my car was in good hands with them. Definitely will take my car here again in the future (not any time soon though hopefully)!
Reply from Pacific Auto Body 2023.09.29
Happy we could provide you with fast and friendly service, Judi! We appreciate the awesome rating!
gue sang Lee
gue sang Lee
2023.08.09
Poor customer care.Substandard level of work.
Reply from Pacific Auto Body 2023.08.09
I am sorry to hear that your experience was less than perfect. We appreciate the feedback and will use it to fine tune our operations! Please feel free to give us a call to discuss your situation further
Arianna Sims
Arianna Sims
2023.06.12
Horrible customer service. I came in on May 26th and spoke with Michael Kehoe in regards to getting my Mercedes repaired. I gave him all of my information and the parts info needed from the estimate. He gave me his card, told me to come back on June 12th. I came in today, June 12th to drop my car off for repair and the receptionist had no information for my appointment and Michael was "in a meeting". I will absolutely not give this company my money as they do not care about customer service or wasting their customers time.
Reply from Pacific Auto Body 2023.06.12
I am sorry to hear that your experience was less than perfect. We appreciate the feedback and will use it to fine tune our operations! Please feel free to give us a call to discuss your situation further
Julian Gendreau
Julian Gendreau
2023.06.11
Hello, I am writing this review, as I used this bodyshop service to repair both front and rear end damage. Overall, it was excellent service. The vehicle repairs were done well, vehicle is cleaned, and I had absolutely zero issues money wise working though my insurance and the shop. Additionally, I would also like to comment on Michael Kehoe who was my representative. He went above and beyond giving great customer service. He was very responsive to calls made to the shop with respect to repair status and progression. He delivered prompt responses. He was easy to work with and get along with during a stressful time. He easily knew how to address what seemingly was a hiccup by one of the car insurance companies as well. Ideally, I would not need anymore body work on my vehicle, but if I do, I will be sure to bring it back to Pacific Autobody because I know they employ people like Michael. Great job!
Reply from Pacific Auto Body 2023.06.12
We appreciate the recommendation and kind words about our business! We look forward to working with you again!
Talisha
Talisha
2023.06.06
They fit me in that day and really helped point me get clarity about what I needed. Super professional and friendly. Great waiting area with complimentary snacks and drinks.
Reply from Pacific Auto Body 2023.06.06
Thank you, Talisha, for taking the time to leave us a review following your visit to Pacific Auto Body! We look forward to having you back!
Jason Renek
Jason Renek
2023.06.05
I had an awesome experience having my car repaired here!!! Norman was absolutely great to work with!!! He kept me informed every step of the way and fought like he'll with my stupid insurance company to make sure I got the coverage I paid for. The repairs were flawless, and the paint matched perfectly!!! I highly recommend this shop!!!
Reply from Pacific Auto Body 2023.06.05
Thank you, Jason, for taking the time to leave us a review following your visit to Pacific Auto Body! We look forward to having you back!