The physical venue is brilliant and my sons love it. The best bit for me, however, is watching the unenthusiastic gormless staff/entertainers. Rubbish for the kids, but hilarious viewing for the adults.
At one point, 'Batman' arrived, and the 19 year old wearing the fancy dress walked around the venue as if he was walking down deaths row. Lifeless.
The highlight, however, is watching the entertainers muster JUST enough energy to 'perform' heads, shoulders, knees and toes with a completely blank face. A group of teenagers forced out of bed by their parents and told to go and earn their keep.
It is a shame for the children though, and takes the glimmer away from what could be an absolutely brilliant venue.
You guys need to address your hiring. There must surely be some enthusiastic 20 something year olds, into drama and acting, with a bit of life and energy about them willing to give it some energy?!
Dear Mr. Dickinson,
Thank you for taking the time to share your feedback with us. We truly appreciate hearing about your experience at our venue, both positives and areas for improvement.
While we're delighted to hear that your sons enjoy our venue, we're sincerely sorry to learn of your disappointment with the enthusiasm and energy level of our staff and entertainers. Providing engaging and lively entertainment is a key aspect of our commitment to creating memorable experiences for all our guests, especially children.
Your observations about the demeanor of our entertainers are concerning, and we apologize for any impact this had on your experience. We take your feedback seriously and will address this issue with our team to ensure that they bring the energy, enthusiasm, and passion that our guests deserve.
Recruitment and training are ongoing priorities for us, and we are continually striving to find individuals who are not only talented but also passionate about providing exceptional entertainment experiences for our guests. Your comments serve as a valuable reminder of the importance of hiring individuals who share our dedication to creating magical moments for families.
We hope to have the opportunity to welcome you and your family back in the future and provide you with a more enjoyable and lively experience.
Thank you for your feedback and for bringing this matter to our attention.
Front of House Team