OfferUp Reviews

Customer Service +1(8O5)_41O*5OO3 Phone Number +1(8O5)_41O*5OO3 2025.12.07

     

Ooods What impressed me most, however, is the sense of confidence it creates. You feel assured that you have made the right decision. Every time you use it, you are reminded of its quality and efficiency. It becomes something you can depend on without hesitation. That level of reassurance is rare and truly commendable. In summary, I can wholeheartedly recommend this product/service to anyone looking for quality, performance, and a genuinely positive experience. It stands out in all the right ways—well-designed, well-executed, and well-supported. My experience has been exceptional from start to finish, and I believe anyone who tries it will feel the same sense of satisfaction and appreciation. This is a remarkable choice and one that truly deserves praise.

Date of experience: 05 December, 2025

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Customer Service +1(8O5)_41O*5OO3 Phone Number +1(8O5)_41O*5OO3 2025.12.05

     

good deals The app is easy to use, and it’s super simple to list items for sale or browse through local deals. The search function is great for narrowing down what you're looking for, whether it’s by category or price. Wide Variety of Items: From vintage furniture to tech gadgets, you can find almost anything on OfferUp. I’ve picked up some great deals, especially on items that are in excellent condition.

Date of experience: 12 November, 2025

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Alex Crab 2025.11.25

     

these guys impossible to contact, there is no real phone# that picks up the call

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vik Berkeley 2025.11.06

     

You won't any high value items easily. get AutoTrader get the Craigslist app get the cars dit com app do Facebook Marketplace but if you use this OFFER UP service you will be completely wasting your time unless you have old used clothing old shoes and stuff of little value to sell.

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Mt H. 2025.10.21

     

Worst people

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Ferdinand Lopes 2025.07.09

     

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Miacol 2025.07.02

     

I got scammed on OfferUp and no customer service to help me. I deleted it and now sell on Ditchit

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MS B. 2025.07.02

     

Verified

Unknown violation Have used offer up for several years now, with limited success; probably because people nowadays are incredibly FLAKEY, such as offering to buy your item and then disappearing…. This is not a serious platform for reliability and integrity; just sayin. Recently, I was surprised to find that my account was flagged for violating "Community guidelines", so I contacted customer support to ask, why? I was sent a copy of there "terms of service" containing. Endless blathering about conduct etc …. But nothing specific.as to my violation. After a few attempts to resolve it…. And receiving another set of the rules, with no explanation, I gave up and cancelled the app. Haven't missed it.

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Billy Kent 2025.06.25

     

3-day trial is a scam. On day two, took $20 for a full month and refused to refund me even though the 3-day trial was still active. Instruct their support people to never compromise and would rather steal $20 from you and let you be frustrated which is just greed. Hate this company for life. Avoid them!

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Robert C. 2025.05.20

     

Verified

Terrible customer service. After over an hour of an agent will be with u in1-3 minutes I waited 1 hr Terrible customer service. I waited over an hr and was told 1-4 minutes for customer service. I had to hand up after an hr. It said 1-2 hrs now. Instead of minutes for over an hour. I'm deleting the app. Repeated messaging saying 1-3 minutes. Never again

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Vale Cote 2025.05.07

     

Got scammed by this company, changed $99 this February then permanently ban my account for unknown reasons or prohibited items that I have been selling for years tons similar item being sold on OfferUp, couldn't get refund had to cancel my credit card to avoid further damage

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Jorge H. 2025.05.07

     

Verified

OfferUp is a professional scam OfferUp contacted me because they said they could give my business better visibility. They set me up with a business account and told me they would charge me a total of $250 for three months of use. Unfortunately, they lied, and charged me $250 every single month, and then upped it to $500 a month. The invoices were going into my spam folder, and I did not catch on to this for a few months. When I finally realized what was going on, I had a terribly hard time a hold of them. I ended up calling them a dozen times over the course of a week till I even got a response from. Since I didn't contact them 30 days before the next billing period, they charged me an additional $350. I lost a total of $2350, and won't see any of it back. The customer support was horrible, although they definitely have a much better sales team.

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tom B. 2025.03.03

     

Verified

Stay away from this nightmare "business" I started about 2 months ago posting items for sale on this useless site. I had great prices & great items for sale. I would look at the "views" & they were very low telling me 1-they were shadow banning me like Fakebook or 2-nobody shops their. They kicked me off their "platform" today because I posted a blue line hoodie which supports law enforcement. That is not allowed on their BS site. To all who read this they also have no customer support & are always BOTHERING you to "promote" your items at a very high price. They also have nonstop ads by mostly Temu & slows up smartphones by a lot. I ran a scan & it said the OfferUp app was clogging up most of my RAM & responsible for the slowness of a brand new phone. Good riddance, thank you for kicking me off your useless "website"

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Frankie P. 2025.02.27

     

Verified

OfferUp Fodder A new algorithm tracks everything you view, then, will send you constant notifications when that item, or similar items are for sale... Doesn't seem like anything actually sells on OfferUp, and it is probably a low traffic site, so the way they keep traffic moving, is to constantly notify you that you have mail, and thinking it's something that you're selling, only to find out it's their Stoopid traffic generating annoyance feature... They give you the "option" to OPT-OUT of this feature, but, after opting out many times, I can tell you, you cannot OPT-OUT. There is also no way to contact them... THIS IS FRUSTRATING, AS NOT ONLY IS THERE NO REAL SALES TRAFFIC, WHICH I COVERED PREVIOUSLY, WHERE PEOPLE WOULD RESPOND TO YOUR ITEMS, AND WERE ENTERED INTO A CONTEST FOR DOING SO, BUT THEY WEREN'T AT ALL INTERESTED IN YOUR ITEM SO, IT WAS A HUGE WASTE OF YOUR TIME... ANYONE WHO PAYS THE EXTRA 20$ FOR THE PROMOTION FEATURE, WHICH WE'VE DONE MANY TIMES, THROWS MONEY AWAY TOO... THERE'S NO INCREASE IN SALES FROM IT...

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Pink Withsprinkles 2025.02.21

     

Exp Pro Reseller Buyer Candid Review I have 25+ years experience reselling and buying resale. Since the late 90s, I have used / tried every resale platform developed. I have only written one other review where I have urged legitimate buyers & sellers to stay away. That review was over 15 years ago. That company is no longer in business. To OfferUp Reviewer: Your customer service & support is useless. Don’t bother recommending to me to contact. None of my cases have ever been settled or responded to for that matter. I also know it is most likely a bot auto generated response thus I will ignore it. To Buyers & Sellers: If you receive a response here don’t waste your time contacting service support it will only further frustrate you. My recommendation is write your review out of public consideration and give up and cut your losses. There are plenty of other platforms where you will have a good experience without all the frustration. I am like many of the original account users that started using OfferUp in 2012. It was my favorite platform for buying and selling locally and as a professional reseller, I was overall successful. Post acquisition of Letgo in 2020 I was excited to see changes on the horizon that would be developed to compete with the bigger platforms. I know change doesn’t happen over night and I have been loyally hobbling along side the company waiting for the pivot to take place and gain momentum. A person can only take so much before all hope is lost. My overall recommendation: A complete overhaul of the C-Suite leadership to hire tenuous driven leaders that will put a strategic plan in place quickly. Alternatively, I recommend that OfferUp ‘GiveUp’ and close the doors. There doesn’t appear to be any solid vision being deployed other then to throw darts and see what sticks. If your intentions are ever to go public, you are really running in the wrong direction. Shareholders respond to profits. It’s as if OfferUp has a neon sign screaming please don’t buy me! There are really only 3 basic KPI categories that are important to a buyer and a seller and OfferUp is failing laughably at all of them: In Order of Importance: End User Experience: I have buyers asking me how to purchase an item at-least a half dozen times per month. If a buyer can not figure out how to purchase from your platform, you are not an online selling space. It’s simple math: sellers sell to buyers, buyers buy from sellers OfferUp profits off the exchange of sales. The end user experience in the platform in/on App and Desktop drives profits. This is not only basic development it’s basic business 101. OfferUp continues to auto default categories for my listings and forces me to use a top level category for listing an item that absolutely doesn’t belong there. I am no longer assuming this is a design flaw. I now believe it’s intentional to forcibly make a seller pay for a listing when the so called “reached limit for the category for the month” has been met. Yes I have had the unfortunate experience of contacting support to report and request support for the top level category issue to which I have never received a response that brings me to… 2. Customer Service: Post 2020, any inquiry I made or required support with including getting paid for for my sales has never been answered. What is sad is that since opening my account with OfferUp, I only had 5 support related matters which were all matters of cyber security threats from impostor sellers phishing. All of which where answered immediately. So I had no overall issues until 2020 and suddenly I wasn’t getting paid for my sales and I had to open up numerous support cases. None were ever answered and my funds suddenly appeared in my account nearly 4 months later. Now listings are being removed stating that they are in violation of guidelines for which I looked over repeated with a fine tooth comb and under no circumstances do my listings fall into any violations. Worst then anything is receiving messages from buyers asking me if I am on other platforms because they don’t trust making a purchase on OfferUp because they did not receive the item they purchased from another seller and can’t get their money back. BUT EVEN WORSE then that asking me if I can help them get support from OfferUp and it is staggering the amount of messages I get with people asking me to help them as if I am your customer support person and some how know better. 3. Provide Value: Value equals profits. This should be the 1st and most important KPI but since OfferUp has failed so so so so so miserably at the very smallest basics of reselling online - Did I mention miserably? I made it number 3. Before spamming to death your end users with OUTRAGEOUS promo costs (quadruple any other platform) and RIDICULOUS shipping costs. You have to go back to KPI #1 and fix your end user experience. You can not assume magically over night people will naively just start giving you money to sell on a site that doesn’t even have the basics of using a reselling site developed in place. For all buyers, the premium premier early access subscription fee is a rip off!! DO NOT BUY IT! There is absolutely nothing special you are getting out of this service. I promise you. For Sellers the promos by listing fee is a JOKE! Rarely will you find your ads on search engines external to OfferUp and when you do, you will find them with incorrect descriptions to the listings, incorrect/ changed brand names and your photos will either be something else or it will not be fully legible. When you are offering an item for sale for $20 why on earth would you spend $4.99 promoting it? OfferUp if you do not know how promotions work go figure it out, do market research, comps, get and use end user feedback, have pilots on releases and test test test! Then launch- duh. Remove all the pop up spam ads buyers are not there to click on Amazon and Walmart click bait and we certainly do not enjoy being kicked off the app because we didn’t click on the Casino phishing ad campaign that’s you keep supporting! Your tragic idea to sell ad space to big boxes and fraudulent websites is embarrassing. The 4th KPI is be innovative but I stopped with 3 KPIs because I know this one is way to advanced for OfferUp. Innovation is not dart throwing. I haven’t even gotten started on the job board feature. What in the world!? Just so you are aware, I did explore it. My resume doesn’t fit any of the human trafficking and international Vishing Scams listed on there. The majority of which your platform is promoting by the way. OfferUp: Before trying to be Amazon try to learn how to swim in 2 ft deep water with a life vest on because you are so far away from floating on a pond and drowning it’s impossible for you to sit bayside on a pier near the Ocean. Closing Comments: To all my buyers and the sellers that I have purchased from: Thank you for your value sellers, support and patronage from my wonderful buyers. I did enjoy the community with you when it was good. I wish you all the best of and God speed. I pray that it will be another 15 years before I find myself writing another forlorn dumpster review about another tragic failure. I will be officially closing my account and am moving on. Peace. Special thanks to eBay who called me to thank me for my many years of loyalty.

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מעיין שמש 2025.02.08

     

They stole my sold item and i wasn't paid

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Louis C. 2025.01.29

     

Verified

A disaster I came across a vendor on offerup, the vendor appeared to be real and even has rating on the website, but to my surprise, item wasn't delivered after a month, i reached out to their customer support but they came back with various excuses...fortunately, i met Jong Shivers(www.Digassets. Icu), he help me file a dispute and i did forensic investigation, i was able to get my money back.

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Misha Grape 2025.01.21

     

They just canceled my paid year subscription and took away 110$. They didn't respond thru customer service, ignoring me in chat. So, basically, they are randomly just scamming people.

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Al R. 2025.01.18

     

Verified

I am absolutely amazed that Offerup is still in business. At least 90% of the listings are for non-existing items. Either it's been listed for a long time that the seller forgot about it or it's some type of scam. Please remove non active items so buyers don't waste their time sifting through garbage on the chance that they will find somthing that is actualy for sale.

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Daniel H 2024.10.24

     

Trash app Trash app. Posts that are nearly 2 years old or more proliferate the search results. Scammers and dead posts. Don’t waste your time.

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