Verified Company
Strange experience with this practice. First they wouldn’t respond to my online form inquiry- fine, so I call. They tell me Dr sunshine is on holiday and that they’ll take my medical records and forward them to him to determine if I’d be a good patient. I give my complete medical information and a few days later I get a call saying Dr sunshine has accepted me as a patient. Cool. Schedule a tentative intake appointment and was told to go online and pay the retainer fee. The practice seemed perfect for me as a lifelong high performance athlete trying to keep up my activity level as I age, so I was going to sign up for a year at a very reasonable rate. After reading through the contract one thing was kind of worded with some ambiguity and I didn’t fully understand what it meant:
“3. Fees… if this Agreement is terminated by either party before the end of an applicable monthly period,
then the Practice shall seek only partial payment for the final month of service based on the number of
days of membership provided to the patient and the itemized charges, set forth in Appendix 2, for services
rendered to Patient up to the date of termination.”
Since I was planning to pay for 1 year upfront, I was curious if this meant my remaining fee would be prorated if I moved or something didn’t work out. Seemed like a reasonable question considering I hadn’t met the doctor yet. So I decided to call and ask what this meant. The receptionist said she would confirm with the doctor and get back to me.
About an hour later I receive the following text:
“Thank you for reaching out to our practice. After reviewing your needs, we believe we may not be the best fit for your care. We encourage you to seek a provider whose services and approach better align with your expectations. We wish you the best in finding appropriate care.”
I called to ask what happened and the receptionist just repeated what was said in the text and provided no explanation.
I’m pretty disappointed because I really liked his philosophy and thought my background as a pro athlete in retirement would have fit well with Dr Sunshine’s expertise. I’m still not clear why he kicked me out for asking that question.
Fortunately I went to Hoag concierge down in Newport Beach and they seem to be providing me with great care so far, complete with exercise physiologists and even an onsite gym in the doctors office.
Anyways I guess the moral is, if you want to be a patient at OC sports and wellness ask about the contract terms until you fork out the cash.
