Oakley Alarms Reviews

Patrick Doerksen 2025.03.05

     

Bad customer service. Will do whatever they can to upcharge you to a service call rather than help fix the problem under your contract. I signed up with them because they were local and thought by paying more I'd get better service but that was never the case.

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Reply from Oakley Alarms 2025.03.11

Hello Patrick, we strive to create positive experiences with each of our clients and are very sorry to hear that you are dissatisfied. In this case, you requested a service at no charge after your warranty period had ended, which is against our policies and procedures. We understand your frustration and offered alternative solutions to help meet your needs, but we must ultimately adhere to our established policies, which are clearly outlined in each client contract.

Customer satisfaction is always our top priority, and we do our best to provide quality and transparent service. If you have any further questions or would like to discuss available options, please feel free to reach out.

Pete Freeman 2025.01.29

     

TRULY OUTSTANDING SERVICE - I have been with Oakley Alarms for the past 24 years. Just upgraded my home alarm system to digital with a great app on your phone - Just love it! This Winnipeg based business never lets me down. I can not say enough about the professionalism from the onsite technician. 5 stars & two thumbs up

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Reply from Oakley Alarms 2025.01.31

Thanks Peter, we sure appreciate the kind words! Please be assured that we will continue to meet your needs and expectations as technologies evolve!

Angela Chambers 2024.10.08

     

We had a great experience with Oakley Alarms! From the sales process to installation. Everyone was informative and efficient and pleasant to deal with. The system does exactly what we need it to do and is very user friendly.

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Reply from Oakley Alarms 2024.10.25

Thank you for taking the time to leave us a 5-star review, Angela! We're so pleased you're satisfied with your experience with our team and our solutions.

Bob Toews 2024.09.11

     

Accurate quotes and great customer service.

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Reply from Oakley Alarms 2024.10.01

Hi Bob, many thanks for taking the time to write us a review. We sincerely appreciate it.

Donald Belford 2024.06.17

     

Moved into the house with 1 year left on a contract, after contract ended Oakley continued billing for 3 years without a single phone call. Fraudulently billed for 3 years without any constant. Received an email 2 years ago saying there was a problem with our alarm. Not a single phone call or email since (confirmed both were on file).Was laughed at in their office when voicing my frustration with the lack of accountability. When asked in the office if the company would have continued to bill me had I never noticed and was told yes. Horrid customer service.

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Reply from Oakley Alarms 2024.06.18

Donald, Oakley Alarms obligation is to provide alarm response services for all clients that subscribe and pay us for this service, until such a time that our client provides written notification that services are no longer required. We do not assume or anticipate as per our contractual and liability obligations. We do have internal processes for advising our clients of renewable services and failure of the system to test, but both of these notices were not responded to.
As of your first communication with us yesterday and the written notice provided by you to cancel services, we will implement your request immediately!

Sigrid Ruppert 2024.03.01

     

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Reply from Oakley Alarms 2024.10.01

Thank you Sigrid!

Steve Drewry 2024.01.21

     

Great service

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Reply from Oakley Alarms 2024.10.01

Many thanks Steve!

Yen's Books 2023.11.27

     

They have always been there for us. Appreciate them

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Reply from Oakley Alarms 2024.10.01

Many thanks for your kind words, we really appreciate it.

Sammy Barrenuevo 2023.11.09

     

Great and Quality service

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Reply from Oakley Alarms 2023.11.09

Sammy, Thank You for putting your trust in Oakley Alarms services and these kind words! It is truly appreciated!!!

The McKay’s 2023.09.01

     

Everyone’s experience with a business is going to be unique. We had just moved into an apartment and reached out and spoke with Dennis about our security needs. He showed up to our appointment early and explained what services that Oakley offers and the cost. Monitoring fees are approximately $40.00 a month for 42 months but then you own the system. Dennis was honest about what he would use in the apartment and we are very grateful. Before you select a security plan, make sure you speak with Dennis. You won’t be disappointed. 👍👍👍

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Reply from Oakley Alarms 2023.11.09

Thank you for this great review! Our attention to personal service is what sets us apart from our competitors. Listening to your concerns and sharing our knowledge assist our clients in making an informed decision to protect what is important to them. We hope you enjoy your new apartment and peace of mind!

dylan foss 2022.10.15

     

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velia amador 2022.04.22

     

Was able to get an appointment very quickly, friendly, fast service. Follow up was great! Would recommend their service.

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Kevin Field 2022.03.25

     

Great service and prompt replies !!! Highly recommend !!!

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Reply from Oakley Alarms 2022.03.28

Thanks Kevin, glad we were able to resolve your issues!!

Denise Duchnycz 2021.05.14

     

Excellent service. Top quality installation!

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TrickyE 2021.05.14

     

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Wendy Mclay 2021.05.14

     

Wonderful, simple, easy to learn system. I am 72 years old and not a "techie" so was nervous about learning the monitor etc.. Great experience dealing with Oakley Alarms. Thank you for keeping me safe.

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Reply from Oakley Alarms 2021.05.14

Thanks so much for the great review Wendy, we are so glad we were able to help!

Steve Onotera 2020.11.14

     

Really impressed with my new alarm system. Great customer service helping sort out some small kinks in the system. Highly recommended!

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Brian Dunlop 2020.09.11

     

Very helpful and knowledgeable about their products and services.

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ez a 2020.04.30

     

Awesome local security alarm company!

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Phil McCracken 2019.08.30

     

We’ve been using Oakley since we bought our house almost 5 years ago, great company. Very friendly installers, willing to answer any questions you have.

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