Thanks for your review Neil, great to hear you are happy with the goods & our service, thanks again Gary..
Gary was very helpful, thorough and overall excellent service. Their delivery crew also went above and beyond to carry the furniture to the 2nd floor (they did not have to and could have said no).
As for the bunker, well, it IS sturdy and of good quality. However, a word of caution: the instruction pamphlet is unclear in certain areas.
There are parts that are either mislabeled or not labeled at all. Also, the manual is for a right sided bunker while the product we ended up with is left sided. So, you'll need to pay a little extra attention. The build is NOT easy by bunker standards.
Doable, sturdy but not easy. Strongly recommend assembling it with 3 people.
Many thanks for your review, great to hear you are overall happy with your purchase, just on a couple of notes you mention, yes these do take a while to assemble as they are a huge bunk set with the desk & trundle as well so totally different to a standard bunk, as a guide they usually take around 5 hours with 2 people. As for you saying you received a left bunk but the manual is for a right bunk, this I cannot comment on as we have only ever done these in a right sided format same as the manual (ladder on the right side next to the desk), they don't do these in a left side, never have, so I have emailed you for further clarification on this.. Thanks again, Gary..
Service provided by Gary was top notch. Gary was very understanding & flexible with payment and very accommodating with my needs, especially during these difficult times. I would definitely recommend to all.
Many thanks for the great review Marina, glad we could have helped you out & very happy to hear you like the service we provide, we try our best.. :-) thanks again Gary..
Really happy with the purchase, very quick delivery. Instructions are pretty clear to assemble the whole product, it took us more time to fix it, but it’s totally worth it, my daughter is loving it. Thanks NZ Lifestyle imports.
Many thanks for your great review Avinash & really good to hear your daughter is wrapped with her new bunk set, unfortunately some of these big loft bunks do have a lot of parts & can take a little bit of time to assemble, but well worth it once completed, thanks again for your custom.. cheers Gary
Ordered the Kansas Cabin Bed. Very happy with service and product. Communication is excellent. Thumbs up from the young man too.
Hi Pam, thanks for the great review, fantastic to hear you are happy with the cover.. Thanks again, Gary.. :-)
Item came in three large boxes and weighed up to 45kgs per box so, if you are ordering be sure to have the space to receive these boxes. Delivery was within 15days from order and was professionally delivered. MASSIVE item list with huge bag of screws, plugs, you name it. It was a bit daunting at first but the boxes are marked 1-3 and I started with the first box (and viola, it had the instructions in it!!). Assembly wasn't difficult but there were one or two boards that did not align by way of holes and now we have two draws that are misaligned. Two people minimum required to assemble this set and it will take up to 6 hours to do a decent job of it. Overall, the product is of good quality, strong slats for mattress and the mattress (additional purchase) itself appears comfortable. I believe the product price is very fair the service was excellent. Generally I am very satisfied with this purchase.
Many thanks Sarah for the great review & great to hear you are happy with your new bunks.. :-), Thanks again.. Gary
It was really a great buy and my kids happy with the bunk bed.The quality of the bed were good and beautifully made.Gary provide a very good service, fast response and good quality. Even we have encountered some problem with the parts, he quick response and send a replacement within few days. Highly recommended.
Hi Kerry, many thanks for the great review & great to hear you are happy with the bunks, as always with kitset furniture sometimes the odd part can be manufactured wrong or even missing, but our goal is to always rectify that as fast as possible.. thanks again, Gary.. :-)
Where do I start?
After finding some outdoor furniture on Trade Me we decided to contact the company about a few queries we had. I dealt with the owner Gary. I can't thank you enough Gary for being so accommodating over the purchase. Nothing was too much trouble. We delayed delivery due to the Christmas break and holidays, no problem for Gary to store it. When we were ready for delivery the company used to freight it from Tauranga to Auckland were amazing. This was Premier Movers. They delivered on a Saturday, were efficient, called to confirm someone would be home and they would be 15 minutes away, helped my husband put the very large box where he wanted it and were ever so friendly. Nothing was too much trouble.
It was a pleasure to deal with a your company Gary, so eager to please. We wanted to support an NZ business and we would highly recommend their stock and most importantly their service.
Thank you Gary from NZ Lifestlye Imports, you are the BOMB!
Rosemarie J Baker
Many thanks for the fantastic review Rosemarie, we know there are many businesses in NZ you can purchase from, so while we may not be the biggest, actually far from it, just a hubby & wife run business, we try to make up for that in other ways, we only stock items that I would have no trouble putting in my own house & of course the service we offer is just the same level we would like to think we would receive from a company if the tables were turned around.. Thanks again for your custom & hope you enjoy your new outdoor furniture set.. Cheers Gary
Fantastic pricing and service and Gary is a champion to deal with. He even told me how many beers I would need to pass the time during construction of the bunk - Deserves more than 5 stars !
Many thanks for the great review Nicole, great to hear we are doing something right.. thanks again, Gary... ?
Service was over and above, and greatly appreciated for the time frame we asked for. The bunks and mattresses are amazing for the price point. We would highly recommend NZ Lifestyle Imports to anyone who is looking to kit out a spare bedroom for a price that wont break the bank.
Many thanks for the great review Michelle, always a huge bonus to hear feedback like this, makes us feel like we are doing something right.. :-), thanks again for your custom, always much appreciated..
This was a really good buying experience. Gary was extremely helpful throughout the process, and even when the manufacturer left out a piece, Gary quickly shipped it to me.
Many thanks for your review James, very happy to hear you are happy with your purchase & our customer service, thanks again, cheers Gary.. :-)
Brilliant service when ordering a loft bed for our daughter. Very accommodating when we needed to hold the bed at their warehouse until we were ready to receive it. Quick delivery, and great communication. The loft bed is perfect and has a quality finish. Highly recommended.
Many thanks for your great review Chrissie, very pleased to hear you are overall happy with our service & more so the bunk beds, thanks again for your custom, always much appreciated.. :-)
High quality products, wonderful customer service and delivery! This is a company that really cares!
At a time when COVID first hit our nation, it was this company that sustained its communication with me right through to the end-they were amaziing. With supplies being halted all over the world and their stocks affected the one thing they maintained that many others didn't was calm, connection with customers and care.
I finally got my beautiful Ashley bunks and assembled these with ease. The company checked on me to make sure everything was ok with the product. I cannot thank them enough for their amazing Tauranga based service. I certainly have saved them as one of my first go to online furniture suppliers for any future purchases. Thankyou Gary and team-you guys are awesome!
Many thanks Jo for your amazing review & full understanding of the problems & delays we were all facing due to Covid related issues, sadly these issues are still upon us & we expect this to continue for the next 2-3 years before any sort of normality hits home again, its affected the whole world of retail & importing, we can only do what we can given the circumstances around Covid, so thanks again for your patience in these unprecedented times, but most of all I am so happy to hear you are over the moon with your purchase, that's the main thing.. :-)
Thanks again Gary.. :-)