We found the reclining sofa we loved at Canal Furniture!! Problem was we are Snowbirds and wouldn’t be available to take delivery. David made it happen by agreeing to hold onto the sofa until it was convenient for us. He made it happen! He worked patiently with us! Delivery was without a hitch! Thank you David!!
Steve & Celeste
Thank you for your kind words! We’re delighted to hear you enjoyed our collection and service. We look forward to helping you find more pieces you love!
We appreciate your review! Our goal is to offer modern, high-quality furniture at fair prices, so it’s great to hear that reflected in your experience.
Thank you for sharing your experience! We’re thrilled to hear everything went smoothly and that you had a wonderful visit.
Kohei Toyooka2025.07.16
DO NOT USE THIS COMPANY – Unreliable Service, Unsafe Delivery, and No Accountability
I strongly advise against using this company. Despite the appearance of positive reviews, I suspect they are being selectively managed or filtered.
I placed a special order in February and was told it would take 3 months. However, the item was not delivered until mid-June — over 4 months later — with no communication or updates regarding the delay.
When the furniture finally arrived, it was severely damaged. Worse, during delivery, the team dropped the dolly, and it struck my 1-year-old daughter in the head. They assured me that corporate would follow up promptly to address both the damaged item and the incident involving my child. I was completely ignored for weeks.
When I finally reached someone — over a week ago — they informed me that a replacement would take another 3 months. Later, they contacted me again, only to state that they would not offer any compensation for the delay, damage, or the injury incident. Instead, they offered a refund as if it were a favor, with a dismissive attitude.
This company lacks professionalism, transparency, and basic customer care. Delayed timelines, poor communication, unsafe delivery practices, and refusal to take responsibility make this a truly unacceptable experience.
We're sorry to hear you were dissatisfied with your experience. We’d like to clarify a few important points:
Your order was placed as a special order, and we informed you at the time of purchase that these items typically take 3 to 4 months to arrive at our warehouse. In your case, the item arrived within that timeframe. Afterward, as per standard procedure, we coordinated delivery to your location. Throughout the process, we reached out at key points — when the order was placed, when it landed at our warehouse, and when it was shipped — to keep you updated.
Regarding the delivery, the shipping company did not report any incident during service. We were not made aware of any injury involving your child until a month after delivery, which was never mentioned in your earlier communications.
When the item arrived damaged — which, while rare, can occasionally happen in transit — we immediately offered two options: a full refund or a re-order. You chose the refund, which we promptly processed.
We truly regret that this experience did not meet your expectations. We take all feedback seriously and will continue to work on improving both our communication and service.
PAULA MERCIER2025.07.01
I purchased the ALF Jupiter dressers and mirror...absolutely beautiful. Now I want more! Julianna helped me and was wonderful answering all of my questions. I paid for the white glove service and even tho it was a bit expensive I am very happy I did. I recommend if you are looking for unique quality furniture that is beautiful try this Furniture store and ask for Julianna. Very happy customer!
Hi Paula,
Thank you so much for your wonderful review! We're thrilled to hear how much you love your dresser. Julianna will be so happy to know she made your experience a great one!
We're also glad to hear the white glove service met your expectations—it’s all about making the process as smooth and stress-free as possible.
We truly appreciate your recommendation and can’t wait to help you find the next perfect piece for your home!
Our experience was excellent
Communication, was professional And efficient.
The couch is exactly as pictured, we love it! And, it was $2000 less than a store we went to in person.
We would gladly order from this company again and again.
This bedroom set is beautiful, exactly what I wanted and high quality. Its modern and sleek and has soft close drawers. The delivery was excellent, with no challenges. None of the pieaces were broken and came within the time frame as defined. I LOVE THIS SET AND IS WORTH THE MONEY TO PURCHASE THIS.
Poor customer service! My issue started 2years ago with the store (Hefner in Farmington Missouri) where we purchased our sofa and love seat. My issue was with the cushions on the sofa. My sofa sat in the warehouse for 1month and no one repaired anything. After 1month the manager contact me and said Maxdivani did not want to stand behind their product. Now til this day we have no repairs only if we pay out of pocket.
Thank you for sharing your experience. However, we would like to clarify that our store, Canal Furniture, is not affiliated with the location in Missouri mentioned in your review. We currently operate only in New York and New Jersey, with no stores in Missouri.
We pride ourselves on offering exceptional customer service and standing behind the quality of the products we sell, including MaxDivani. If you have any questions or if there's anything we can assist you with directly, please don’t hesitate to contact us at 212.925.5343
Their customer service is terrible. They made a mistake internally, that caused unacceptable delays in delivery. But they would not do any thing to fix the problem( which was due to their own mistakes). Repeated calls were ignored. Just ended up wasting lots of time, and experienced lots of aggravation. They just did not care.
I would definitely not recommend this business
Thank you for sharing your experience with us, as customer satisfaction is incredibly important to our team. We’re genuinely sorry to hear about your frustration, and we’re reviewing the details to better understand what went wrong.
Our records show that we provided the pricing and scheduled the delivery date you requested, and we're unclear on where an issue may have arisen. Rest assured, we never intend to leave customer inquiries unaddressed, and we take all feedback seriously to prevent such concerns from occurring in the future.
If you’d like to discuss this further, please feel free to contact us directly. Your experience matters to us, and we’re committed to ensuring our services meet our customers' expectations.
Sincerely,
Canal Furniture
Kevin Martin2024.10.06
Great products, smooth experience, high quality delivery. Thank you!
Dear Kevin,
Thank you so much for your kind words! We're thrilled to hear you enjoyed the quality of our products and had a smooth, satisfying experience from start to finish. Our team takes pride in delivering excellence at every step, so it’s wonderful to know we met your expectations. We look forward to serving you again in the future!
Warm regards,
Canal Furniture
Caroline K2024.07.08
We just received our furniture from Canal furniture and we love every piece. We furnished our New York apartment six years ago and the furniture is still pristine. We decided to furnish our Florida home this year and love every piece we ordered. Prices are reasonable for New York standards. Ask for David. He is so helpful and patient.
Truly a professional company.
What a fantastic experience! Great staff at the store, Juliana the sales person was very helpful, and nice.
I ordered a full bedroom set and their furniture is spectacular. Great quality, and beautiful design.
After payment they delivered the following week.
I ordered the white glove delivery, and the two delivery guys were fantastic.
They called to give a heads up about arrival, worked quick, clean, and took all the boxes and wrapping material with them.
Highly recommend this place!
I purchased ALF Teodora bedroom set. Perfect quality , great delivery service. Canal Furniture customer service is great, always answer phone calls. Very friendly .Very reasonable prices. I am very happy with my bedroom set. I will buy from these guys again. Highly recommend this seller.
Thank you so much for your wonderful review! We are thrilled to hear that you are enjoying your ALF Teodora bedroom set and that you had a positive experience with our delivery service. Your satisfaction is our top priority, and it's fantastic to know that our team could provide the friendly and helpful service you deserve. We truly appreciate your kind words and recommendation. We look forward to serving you again in the future!
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