NYC Great Movers Reviews

lisa rodriguez 2025.12.17

     

There were amazing . I had other movers who didn’t show up so I called nyc great movers and they showed up right away saved my move . I also had to be in my storage at a certain time before they closed . The movers worked so hard and fast and made it the storage just in time . Super professional and quick and hard workers . Really nice guys i recommend them to everyone. Do reliable

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Reply from NYC Great Movers 2025.12.17

Thank you so much, Lisa, for taking the time to share your experience and for trusting **NYC Great Movers** when you needed help the most. We’re really glad our team could step in on short notice and keep your move on track, especially with the tight storage deadline.

It means a lot to hear that our movers’ hard work, speed, and professionalism made a stressful situation much easier for you. Your recommendation truly motivates our team to continue delivering reliable and efficient service every day.

If you ever need moving or storage services again, we’d be happy to help—and we’d truly appreciate it if you refer us to your friends and family who may be planning a move.

Best regards,
**Great Moving & Storage**

Customer Service +1(8O5)_41O*5OO3 Phone Number +1(8O5)_41O*5OO3*Customer Service +1(8O5)_41O*5OO3* 2025.12.16

     

stillness can carry as much weight as action, and that authenticity and emotional truth can resonate This is the kind of film that redefines what a story can be. It demonstrates that cinema need not be loud to be powerful

Date of experience: 16 December, 2025

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horta267 2025.12.15

     

Great guys!!! Easy and fun to work with!

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Reply from NYC Great Movers 2025.12.17

Thank you so much for your 5-star review and for taking the time to share your experience! We’re glad to hear that our team made the move easy, fun, and smooth, and that you were happy with our moving, storage, and furniture assembly services. Your satisfaction truly means a lot to us.

If you ever know friends or family who are planning a move or need storage services, we’d really appreciate you referring us to them. We’d be happy to take great care of them as well.

Best regards,
**Great Moving & Storage**

Vivian Dunhum 2025.12.12

     

The entire setup and move went smoothly. Everything went as planned. Everyone I dealt with was fantastic. The movers were amazing and worked quick and relentlessly. Just wished it would have been 3 guys instead of 2. But they were awesome.

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Reply from NYC Great Movers 2025.12.13

Thank you for taking the time to share your experience, Vivian. We truly appreciate your kind words and are glad to hear that the entire setup and move went smoothly and according to plan. It’s great to know our team made a positive impression and worked efficiently to take care of your move. We also value your feedback regarding the crew size—it helps us continue improving and delivering the best possible service.

If you were happy with your experience, we’d be grateful if you’d consider referring us to your friends and family. We love helping new customers enjoy the same smooth and professional moving experience you had.

Best regards,
Great Moving & Storage

BBeyda 2025.11.16

     

Really great experience with this company. Very responsive coordinating staff; really friendly moving crew; they arrived early to check out the items and then came back promptly at the assigned time; dismantled and handled items with care; reasonable pricing. Would definitely recommend.

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Reply from NYC Great Movers 2025.11.25

Thank you so much for sharing your wonderful experience with us! We’re glad to hear that our coordinating team and moving crew made your move smooth, timely, and stress-free. It means a lot to know you appreciated our care, communication, and pricing. We work hard to deliver exactly this level of service on every job.

We’re also grateful for your trust in choosing Great Moving & Storage. If you ever have friends or family planning a move, we’d be honored to help them as well—your referral truly helps our community grow.

Best regards,
Great Moving & Storage

PJ H 2025.11.06

     

🚫 DO NOT HIRE GREAT MOVERS — UNPROFESSIONAL, CARELESS, AND DISHONEST On October 30, 2025, I hired Great Movers to remove and store heavy items from my property. Three movers arrived, led by a foreman named Steve. They were instructed to place the sofa and love seat in a designated dumpster area. During the move, the team used our bathroom while working in the bedroom. Shortly after they left, my daughter arrived home and immediately realized that her gold, diamond, and pink sapphire necklace — a deeply sentimental graduation gift she’d worn almost daily for three years — was missing. It had been safely in the bathroom that morning, and she hadn’t worn it that day due to her outfit choice. We searched thoroughly. It was gone. I texted Steve immediately and asked for his manager’s contact information. When he called back, I explained what happened. His first response was dismissive: “Great Movers isn’t responsible for stolen items.” No empathy, no concern, no sense of accountability. Over the next three days, I called the company multiple times and left messages for management (Saad or anyone in charge) — not a single call was returned. Zero acknowledgment. As if that wasn’t enough, I then received a call from building management saying the movers had dumped my furniture next to a pizza shop’s dumpster, upsetting the business owner. I had clearly told them to place the items inside the designated dumpster area. When I called again, the dispatcher promised to contact Steve. Steve later claimed I “never said anything” about a designated area — an outright lie. He finally returned to move the furniture to the proper spot, but even then, he set it next to the dumpster until I told him to put it inside. When I again brought up the stolen necklace, he was cold, sarcastic, and emotionless. I told him I would be filing a police report and that if the necklace was returned, there would be no questions asked. His only reply was to ask “where it was located.” It is now November 5, and I have still received no response from Great Movers management. This experience has been deeply upsetting, not only because of the stolen jewelry and unprofessional conduct, but also because of the company’s complete lack of integrity, accountability, and compassion. ⚠️ My advice: DO NOT USE GREAT MOVERS. If you value your belongings — and basic human decency — find another moving company. Great Movers = Great Disappointment.

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Reply from NYC Great Movers 2025.11.15

Dear PJ H,

Thank you for taking the time to leave a review. While your name appears on our Google review profile, we have carefully searched our internal CRM system and were unable to locate any record of a completed move under your name.

At Great Moving & Storage, we handle thousands of moves each year, and we are proud to have earned a top-rated reputation due to our honest, respectful, and professionally trained crews. We have zero tolerance for theft or misconduct, and all of our movers go through a strict screening and training process to uphold the standards we are known for.

We understand how upsetting your situation must be, but based on the details provided, we respectfully believe there may be a misunderstanding or incorrect association of this event with our company.

We’re always willing to listen and assist where possible. Please reach out to us directly at (718) 487-9798 so we can discuss the matter further and try to bring clarity to your concerns.

Best regards,
Great Moving & Storage

Paula J. 2025.11.06

     

Verified

DO NOT HIRE GREAT MOVERS -- UNPROFESSIONAL, CARELESS, AND DISHONEST On October 30, 2025, I hired Great Movers to remove and store heavy items from my property. Three movers arrived, led by a foreman named Steve. They were instructed to place the sofa and love seat in a designated dumpster area. During the move, the team used our bathroom while working in the bedroom. Shortly after they left, my daughter arrived home and immediately realized that her gold, diamond, and pink sapphire necklace -- a deeply sentimental graduation gift she'd worn almost daily for three years -- was missing. It had been safely in the bedroom that morning, and she hadn't worn it that day due to her outfit choice. We searched thoroughly. It was gone. I texted Steve immediately and asked for his manager's contact information. When he called back, I explained what happened. His first response was dismissive: "Great Movers isn't responsible for stolen items." No empathy, no concern, no sense of accountability. Over the next three days, I called the company multiple times and left messages for management (Saad or anyone in charge) -- not a single call was returned. Zero acknowledgment. As if that wasn't enough, I then received a call from building management saying the movers had dumped my furniture next to a pizza shop's dumpster, upsetting the business owner. I had clearly told them to place the items inside the designated dumpster area. When I called again, the dispatcher promised to contact Steve. Steve later claimed I "never said anything" about a designated area -- an outright lie. He finally returned to move the furniture to the proper spot, but even then, he set it next to the dumpster until I told him to put it inside. When I again brought up the stolen necklace, he was cold, sarcastic, and emotionless. I told him I would be filing a police report and that if the necklace was returned, there would be no questions asked. His only reply was to ask "where it was located." It is now November 5, and I have still received no response from Great Movers management. This experience has been deeply upsetting, not only because of the stolen jewelry and unprofessional conduct, but also because of the company's complete lack of integrity, accountability, and compassion. My advice: DO NOT USE GREAT MOVERS. If you value your belongings -- and basic human decency -- find another moving company. Great Movers = Great Disappointment.

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Lily Sofia 2025.11.03

     

NYC Great Movers truly lives up to its name, offering exceptional moving services that make the entire process smooth and stress-free. From the moment you contact them, their team is professional, organized, and responsive. They handle everything with care—from packing delicate items to safely transporting heavy furniture—with impressive efficiency and attention to detail. The movers are punctual, friendly, and clearly experienced, which gives you total peace of mind on moving day.

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Arianna L. 2025.10.08

     

Verified

they lost many items during the moving. we asked the damage and they disappeared. not reliable company

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Jackie Lho 2025.10.03

     

Had an easy and smooth move with Max and Beka today. The scheduling team was communicative and I was texted by Max the night before my move as well to confirm arrival. Max and Beka were prompt, careful and very nice! Highly recommend Great Movers services :) thank you!

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Reply from NYC Great Movers 2025.10.06

Thank you so much for sharing your experience, Jackie! We’re thrilled to hear that Max and Beka provided a smooth and careful move, and that our scheduling team kept everything organized for you. Your recommendation means a lot to us!

We’d also love to help your friends and family enjoy the same great service. When you refer someone to Great Moving, they’ll receive 5% off their move, and you’ll earn a 5% bonus toward your next move.

Best regards,
Great Moving & Storage

Li F. 2025.10.02

     

Verified

Couldn't have been better! Fabio & his team moved quickly, handled everything with care and were perfect gentlemen. Highly recommend.

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Erin Joyce 2025.09.30

     

Terrible experience and the customer service was horrendous. Please don’t book with them, you’ll regret it!

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Roger 2025.09.30

     

DO NOT HIRE THESE PEOPLE. The customer service was terrible. I had to call them 5 times because they would never call me back, they promised the driver would call me multiple times and never did. When the movers finally did come they were hours late, wanted to move late into the night, extremely rude dispatcher and movers who blamed me for their terrible behavior, then demanded payment upfront before they even started the service! Never hire these people, they will leave you in a bind and blame you for their mistakes. I would give them zero out of five stars if I could. Again, DO NOT HIRE THEM. You are making a mistake if you do and you will absolutely regret it. Go with any other company, they will be much more professional than these disrespectful amateurs.

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Jordan Pansky 2025.09.24

     

Update September: still nothing. Tried to call them and nobody reach back. Update 07 July: I sent two emails and left a voice mail and nobody ever responded. Our move was estimated at 4 hours with one stop, but ended up taking 7.5 hours due to multiple issues, poor communication, and unprofessional behavior. The problems began when the movers struggled unexpectedly to disassemble our sofa, causing delays. We are not sure to say if it was objectively hard to disassemble or they might have caused damage it prior to it. When we met them at the second location, it became clear that only one of the three movers was experienced. The others didn't seem to know how to properly wrap or carry items and were careless with our furniture—bumping into doorways and dragging pieces across the floor. We took the subway to the final apartment and arrived 20 minutes later, only to wait another 40 minutes for the movers, who didn’t answer our calls. We later found out they had gone on a lunch break without informing us. One of the movers also made comments that made me uncomfortable. The unloading process was painfully slow and inefficient. Due to the delay and their extended break, we exceeded the estimated time by 3.5 hours and ended up paying 60% more than quoted. Despite our dissatisfaction, we still gave the gratuity we had planned, only to be told by the mover that he expected a 20% tip and had done us a “favor” by not charging us more. After the move, we discovered that our wooden dining table had been cracked. This experience was frustrating, stressful, and unprofessional from start to finish.

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Reply from NYC Great Movers 2025.07.08

Hi Jordan,
Thank you for your detailed feedback. We’re truly sorry to hear that your recent move didn’t meet your expectations. At Great Moving, we take pride in being transparent, professional, and respectful throughout every step of the moving process—and the experience you described does not reflect our standard of service.

We want to clarify that our billing structure is strictly time-based, and every charge is accounted for and discussed upfront. Our movers are trained not only in proper handling and care of furniture but also in maintaining respectful and clear communication throughout the job. What you described—including extended delays, lack of communication, and any inappropriate comments—is concerning and not aligned with how we operate.

We'd appreciate the opportunity to investigate this further and make things right. Please call us directly at (718) 487-9798 so we can better understand what happened and address your concerns appropriately.

We’re also continuously improving based on feedback and would welcome the chance to resolve this personally.

Best regards,
Great Moving & Storage

Renata D. 2025.09.22

     

Verified

The worst, if I could give no stars I would. Three pieces of furniture were damaged when discussed with the individuals that were moving them. the response was "what do you want me to do about it?" Called numerous times to get resolution and correction on billing. It's been over two weeks and billing has not been corrected. Several pieces did not fit the truck.So needed to do them by car. Stay away from the team out of the Linden facility.

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Summer Berry 2025.09.03

     

Nick and his crew did a fantastic job! They went above and beyond to make sure our move was easy with no stress. They were courteous and kind to our curious 3 year old. I highly recommend these guys and will call them again in the future!

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Reply from NYC Great Movers 2025.09.05

Thank you so much for your wonderful feedback, Judith! We're thrilled to hear that our team made your moving experience efficient and stress-free. We take pride in delivering organized and upbeat service every time.

We’d also love for your friends and family to enjoy the same great service—when you refer someone to us, they’ll benefit from a special offer, and you’ll earn a bonus toward your next move!

Best regards,
Great Moving & Storage

Jessica Ormand 2025.09.02

     

This is my fourth time using NYC Great Movers and I’ve been extremely pleased every single time! Fabio and his team did an excellent job with my most recent move even with some challenging parking situations. They showed up early and were done quickly and efficiently. This company always takes great care with my items and the crews are always incredibly easy to work with. Thank you all so much for making NYC moves less stressful!!

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Reply from NYC Great Movers 2025.09.08

Thank you so much for your continued trust in NYC Great Movers! We’re thrilled to hear that Fabio and his team made your move smooth and stress-free, even with tricky parking situations. Your kind words about our crew and the care we take with your belongings mean a lot to us.

We’d also love to extend our referral program to you—if you refer us to friends and family, they’ll get a special offer on their move, and you can enjoy a bonus toward your next move as a thank you. It’s our way of saying thanks for helping us spread the word about our services!

Best regards,
Great Moving & Storage

Kate Colucci 2025.09.01

     

So nice and everything went so quickly and even the stuff I packed beforehand they made sure to handle with care and tape it for extra safety!

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Reply from NYC Great Movers 2025.09.08

Thank you, Kate, for sharing your experience! We’re thrilled to hear that everything went smoothly and that our team took extra care with your belongings. Your trust means a lot to us.

We’d also love to help your friends and family enjoy the same great service! When you refer someone to us, they’ll receive 5% off their move, and you’ll earn 5% of their move’s cost toward your next move.

Best regards,
Great Moving & Storage

Macy Morris 2025.08.26

     

The team that helped with my move was amazing and very professional! They made everything seem so quick and easy…even getting everything up the extremely narrow staircase at my new apartment without leaving a mark on the walls. Well worth the cost!

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Reply from NYC Great Movers 2025.09.08

Thank you so much for sharing your experience, Macy! We’re thrilled to hear that our team made your move smooth and stress-free, especially navigating that narrow staircase without a scratch. Your kind words mean a lot to us.

We’d also love to help your friends and family enjoy the same level of service! When you refer someone to us, they’ll get a special offer, and you’ll earn 5% of their move’s cost toward your next move.

Best regards,
Great Moving & Storage

Mary Burke 2025.08.14

     

Kasym aka Joe was a pleasure to work with. The Team was very professional and did a great job over two days. Highly recommend.

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Reply from NYC Great Movers 2025.08.14

Thank you for sharing your experience, Mary! We're thrilled that Kasym aka Joe and the team made your move smooth and professional over those two days. Your recommendation means a lot to us.

We’d love to help your friends and family enjoy the same great service! When you refer someone to us, they’ll get 5% off their move, and you’ll earn 5% toward your next move as a thank-you bonus.

Best regards,
Great Moving & Storage