Verified Company
I waited 8 months.
I can only urge everyone to stay away from this company. They have no concept of customer service and don't care whether the goods you paid for ever arrive or how long you wait in vain for them. They don't know their own regulations and are overwhelmed by the task of sending a piece of furniture across their own national border.
I ordered a lounge chair over half a year ago. Four months later, I was told that it had arrived at their warehouse and that I had to apply for an EORI number so that it could be shipped. That takes four weeks here in Germany ( I wish they had given me this information during the months I was waiting). Suddenly, they said I didn't need the number after all. After weeks without updates and two unanswered emails, they said they now needed the number (which has been given to me in the meantime). After I sent it, weeks passed again without any updates. After I followed up again, they said my number was apparently not valid and that they couldn't ship the chair until it was. You can check online whether the number is valid, and mine is verifiably valid. So I wrote another email asking how we could proceed. No response since then.
Update: after my bad review they were motivated enough to finally ship the chair... with the exact same EORI number I gave them months before.
Reply from Nue Modern
Hi Sabrina, thank you for sharing your feedback. I’m very sorry for the delays and the frustration this has caused — that’s absolutely not the experience we want for any of our customers.
Your order required cross-border customs clearance into the EU, which can occasionally involve different documentation requirements, including an EORI number. It’s clear that our communication around this should have been much clearer and more consistent, and I apologise for the confusion and lack of timely updates.
I’m currently reviewing your order directly with our logistics team so we can resolve the shipping issue and move this forward without further delay. I’ll reach out to you by email today to confirm the next steps, and I’ll personally oversee this until it’s fully sorted.
Thank you again for your patience — we really do appreciate it, and we’re committed to making this right.
Your order required cross-border customs clearance into the EU, which can occasionally involve different documentation requirements, including an EORI number. It’s clear that our communication around this should have been much clearer and more consistent, and I apologise for the confusion and lack of timely updates.
I’m currently reviewing your order directly with our logistics team so we can resolve the shipping issue and move this forward without further delay. I’ll reach out to you by email today to confirm the next steps, and I’ll personally oversee this until it’s fully sorted.
Thank you again for your patience — we really do appreciate it, and we’re committed to making this right.
