NRG Panel Reviews

Monika Cichocka 2026.01.17

     

I personally wouldn't recommend this company. From the beginning it was a little mess. I wasn't sure what was going on. The pannels are working and they were installed quick...too quick I would say. When they finished i didn't know when everyone was gone. Nobody asked are we happy with the job or even the word there was more space on the roof to fit more pannels. I had to ring the office and ask to fit in more even we did asked before to fit as many as they can. Then I've heard over the phone how is it possible to have space left maybe the boys didn't fit them properly? That's the last thing I wanna hear. Anyway extra pannels went up quick as well but finishing touches are not great you can see on the pictures. Cables not hidden outside properly just hanging and inside covering it's a joke. See the pictures... overall there is so many companies out there I wish we picked someone else especially they weren't the cheapest out there.

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artur mcarthur 2025.10.24

     

After a year it's a huge disappointment. It started with dishonest sales techniques and concealment of various information. The installation itself was clean and tidy, but there was no explanation of the system, operation, or settings. When questions or problems arose, they either didn't answer the phone, didn't return calls, or didn't even promise they would call back and the problem would be resolved. I hugely regret not choosing a different company.

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selim sahin 2025.04.26

     

I had a heatpump installed 3 years ago, service was great. Most recently, the heatmiser hub has stopped working. Despite multiple calls and emails over the past 2–3 months, I have yet to receive any support. This level of service is simply unacceptable.

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Reply from NRG Panel 2025.05.12

Hi Selim,
Thank you for sharing your experience with us. We’re sorry to hear about the trouble you've had with your Heatmiser hub and the delay in receiving support.

Please know that your case has now been escalated, and one of our technicians has been reaching out to resolve the issue. If you haven’t connected yet, we encourage you to contact us directly at info@ohkenergy.com so we can ensure this is addressed as a priority.

We appreciate your patience and the opportunity to make things right.

David Eighan 2025.04.12

     

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Reply from NRG Panel 2025.04.14

Thanks so much for your great review! We really appreciate the support — it means a lot to the team! 😊

michael o' brien 2025.03.20

     

I had panels fitted by NRG in 2022 through Electric Ireland. At the time I was advised that I could fit a battery at a later date with the inverter that was fitted at initial installation . Earlier this week I contacted NRG about fitting a battery. I was shocked and frankly disgusted when I was told the inverter that is currently fitted is not compatible and that a hybrid inverter needs to be fitted with a cost of almost €7,000. I was lied to by the sales man and completely mis sold on their offering. Take this into consideration folks when getting quotes from NRG / OHK Energy

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Garvan 2025.01.30

     

Had our PV system for over a year and very pleased with it. Had a few small technical problems and was talked through them over the phone by a very helpful gent named Kevin. Very good service.

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Reply from NRG Panel 2025.01.30

Thank you so much for your fantastic review!

We're thrilled to hear that you had a great experience with us.
If you ever need anything else or have any more questions about anything regarding your system or home upgrades, feel free to reach out. We're always happy to help!

Thanks again for choosing Ohk energy.
Have a wonderful day!

J. B 2024.12.16

     

Couldn't fault them from start to finish

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Reply from NRG Panel 2023.07.24

Cheers for the 5 star review J B

Nitin Rohitgi 2024.11.20

     

I booked the heat pump service for 6 house in my estate and I received the service report after 2 weeks. Service engineers just clean the outdoor unit and nothing much during the service. They mentioned multiple point checks when I asked for the set but engineers did not check anything. Worst experience not recommending to anyone.

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Reply from NRG Panel 2024.12.18

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and appreciate you bringing this to our attention.

We strive to ensure every service meets the highest standards, including thorough inspections and detailed reporting. It’s clear we didn’t meet your expectations on this occasion, and we apologise for any inconvenience caused. We would like to investigate this further to understand what happened and make it right.

Could you please contact us directly at info@nrgpanel.ie with more details? We value your feedback and are committed to ensuring this is resolved to your satisfaction.

Caroline Lawson 2024.11.08

     

Beyond disappointed with this company, paid a €3k deposit after roof was surveyed for solar panels, then the day after I paid the deposit, I got a phone call to say they don't do the tiles on my house as they are too old. House was viewed by sales rep and €3k deposit taken which I still haven't gotten back from them 4 working days later. Very unprofessional and inexperienced. Time wasters. Getting panels fitted by another company who have no problem with the tiles on the roof.

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Reply from NRG Panel 2024.11.11

Hi Caroline,
We sincerely apologise for the inconvenience and frustration this situation has caused. It seems there was a miscommunication regarding the condition of your roof, and we regret that we were unable to proceed with the installation as planned.

We understand your decision to move forward with another company, and we truly hope they are able to assist you in your renewable energy journey.

If there’s anything further we can do, please don’t hesitate to reach out. Thank you for your feedback.

Brendan McEvoy 2024.10.01

     

Great value really seeing the savings as the time passes. Hot water on demand and a big reduction in our electricity bills

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Reply from NRG Panel 2023.04.13

Thanks for the 5 star review Brendan 😊

Therese O'Reilly 2024.07.04

     

My dad had his 12 panels installed and fully hooked up in one morning. From first enquiry via Electric Ireland to installation it took a total of one month. A much better experience than I had having mine installed by another provider in 2020. I would highly recommend this service. The app is great that you can see how the power is allocated and the water is hot. The solar panels work when overcast and generate enough to run the house. Optimum is of course in full direct sunlight, but you will definitely notice a difference in your electricity bill if you start using appliances during the day. Thanks for the excellent service.

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Reply from NRG Panel 2024.07.12

That's for the review Theresa :)

Alan Magner 2024.06.14

     

I got solar panels & Eddi & Zappi & Battery & Heat Pump & Smart Thermostats installed by the NRG Panel team, I’m delighted with them. They had the best price after I shopped around, great customer service, they have been very fast to respond and always very helpful with any minor questions that I’ve had. I have a plug in hybrid car and it’s been great being able to drive around on free energy. Plenty of hot water during the longer summer days and we have been even supplying energy back to the grid which I hear energy companies will have to pay us for soon. All in all I’m confident that I chose the right people to fit my system and I’m confident that they won’t let me down if there’s any issues down the line.

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Reply from NRG Panel 2020.06.26

Thank you so much for this kind review Alan :)

Pat Griffin 2024.05.21

     

Just had my heat pump fitted by team 1 nrg have to say a very professional job all the work that was done explained step by step and a very nice bunch of lads very helpful for anything i asked of them House left spotless you would not know they were here would highly recommend this company work completely to a very high standard

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Reply from NRG Panel 2024.04.02

Thanks for the review Pat :)

Siobhan Diaz 2024.05.06

     

It’s a few months now since we got 14 PV panels installed and 4.8 battery. From the first call to NRG to being referred to the sales guy Sean for my area to his call and then zoom call to site survey. Found them excellent and explained everything. Sean recommend 10 panels but l decided on 14 and battery to get full grant as l may invest in electric car in the future. Now it’s just waiting for smart meter. It’s supposed to be quicker when you have the panels. Time will tell. Three months later we’re still waiting. I have plenty of hot water and l can use back up battery in evening when we’re home from work for are electrical needs. Would Highly recommend NRG We got the smart meter early April and have a new plan with my energy provider. Electric bills our way less. In the pasted few weeks l have had several days when l am only using backed up power/ regenerated. Happy out. I already see my investment paying for its self UPDATE Just had additional four panels added to my system in the last few days. Best investment l ever made. Now 18 Also invested in Electric car. The best decision l ever made

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Reply from NRG Panel 2021.09.07

Thanks for the feedback Siobhan :) we are all eagerly waiting for an update from the government on the feed in tariff.

Oliver Carey 2024.04.22

     

Best in class in my opinion. A pleasure to deal with and so professional. No hesitation in recommending NRG Panel. You won’t regret dealing with this company

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Reply from NRG Panel 2024.04.23

Thanks so much for the review Oliver :)

Brian Marsh 2024.04.21

     

all very professional, comprehensive, complete and tidy.

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Reply from NRG Panel 2024.04.23

Thanks for the review Brian :)

Michelle McCarthy 2024.04.19

     

Excellent service from that first phone call right to the end. No fuss, no problems and I will highly recommend NRG to everyone throughout Ireland

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Reply from NRG Panel 2024.04.23

Thanks for the review Michelle :)

John Bergin 2024.04.19

     

Very pleased, very professional organization, delighted with the outcome.

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Reply from NRG Panel 2024.04.23

Thanks for the review John :)

Ray Middleton 2024.04.19

     

Great job well done. Arrived on time and left place clean afterwards. After sales when i had a problem was excellent and fixed in a couple of days. all working perfectly and my electricity costs have plummeted, definitely recommended.

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Reply from NRG Panel 2024.04.23

Thanks for the review Ray :)

Caroline Fitzpatrick 2024.04.18

     

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Reply from NRG Panel 2024.04.23

Thanks for the review Caroline.