Reply from Neighborhood Property Management2026.01.23
Thank you for your feedback! We're glad you found our pricing transparent. We strive to keep everything clear and straightforward for our customers. If you ever need assistance, feel free to reach out! 😊
Ernesto Hechavarria2026.01.08
Worst of the worst they never pick up the phone it’s so hard to communicate with anyone in that office
matters more when evaluating product quality today.
Because the company no longer exists in that form, current ownership (e.g., Vista Outdoor or RemArms for parts of the old Freedom Group brands
Date of experience: 27 December, 2025
Reply from Neighborhood Property Management2025.12.27
Thank you for your feedback! We continually strive to maintain quality under current ownership and care about providing the best experience. If you have specific concerns or suggestions, feel free to share—we’d love to improve! 😊
Vivian Perez-Siam2025.11.12
I’ve had a great experience with NPM at Gallowood Condominium. As an apartment owner their team has been professional, responsive, and always willing to help. Maintenance requests are handled quickly, and the property is well cared for. I really appreciate their dedication to keeping the community a comfortable and pleasant place to live.
So true about the towing company they work with. Someone should go out and audit them. They tow and give out bad information just to make money off the residents.
I rented in the community Villa Viscaya for 1 year and moved out August 31, 2025. The association is very strict it has it’s pros and cons. Leaving the property and retrieving the security deposit process is a BIG FAT MESS!! No Organization, Professionalism, or Warnings before hand. 45 days after leaving the property you should receive your security deposit. As the document they state it in BOLD. My husband was supposed to pick it up on October 15, 2025. Mind you that’s the 45 days time stamp, to then be pushed to Friday 17th confirmed by email (Paola Amador) the manager for Villa Viscaya. Then for Friday to come and NOTHING!!! PUSHED FURTHER, Monday to Tuesday. After she confirmed it’ll be done THAT FRIDAY through email. They’re so responsible and precise to become part of the community, but for you to leave. It’s as if people don’t pay HOA in the community.
I have experienced consistently poor customer service from Paola Amador. She rarely responds to emails or calls in a timely manner, often taking several days to reply. On multiple occasions, she has instructed me to come in on a specific date to pick something up, only to inform me upon arrival that it would be available the following day—or even the following week.
The lack of communication and follow-through has been extremely frustrating and unprofessional. I strongly recommend that others exercise caution when dealing with this individual or department, as the customer service has been disappointing and unreliable.
If I could leave zero stars I would. Dealing with this property management company has been nothing short of a nightmare. They are completely unprofessional and consistently fail to respond to phone calls or emails. Trying to get even the simplest issue addressed feels like shouting into a void — no one answers, no one follows up, and nothing gets resolved.
To make matters worse, in the community I lived in (have since moved because I couldn’t deal with this company anymore) they’ve made a habit of towing residents' cars in the middle of the night without any prior warning or communication. My guests car have been towed on multiple occasions, even though they were parked within the formal visiting hours. This isn’t just inconvenient — it’s predatory and unacceptable. Instead of managing the property responsibly, they create unnecessary stress and financial hardship for the very people they're supposed to serve.
If anyone reading this is considering buying or renting in any of the Cazadores townhomes/Villas near the Miami Metro Zoo. Especially Cazadores Cove, don’t. The community guides are predatory to say the least and to make matters worse they are managed by this company. It looks like some people have had a wonderful experience working with them, I really wish that was my case!
This hoa has a contract with a south florida parking compay aka scammers. Towing cars as they pleased. Instructions never cleared. They want you to assume you know everything cause you live here, but even themselves cant answer questions. The “instructions” allow you to register the car so they can track when to come tow the car. One has info and the other one does not. There is no instructions if parking is needed longer than 7 days as my car is in the bodyshop. They do not give a warning, and the app itself does not give you a warning that you exceeded the days. This is a practice only scammers do.
Very excepting of my daughter and I , they were all very respectful great environment to find a great place to live. Thank you neighborhood property management. God bless you all
We have worked with this company for many years , and i can honestly say it has been the best one to work with so far
Their team has supported us in so many ways ,they are professional and responsive .Whenever we’ve needed assistance ,they’ve been there with quick solutions and positive attitude .
We are very grateful for all their help and highly recommend them to anyone looking for a dedicated management partner
Lack of accountability. Lack of communication.
Owning a home in a community managed by NPM has been a terrible experience from start to finish. Issues are ignored, follow-ups don’t happen, and residents’ concerns seem to be the lowest priority.
Concerns Regarding Property Management Services at Celebration Point in Miami Lakes.
This google review is to formally address a series of significant issues regarding the professional conduct and performance of the on-site property manager, Ali Garcia, and the overall service quality from Neighborhood Management. These concerns directly impact the resident experience and the effective management of our community, for which we pay substantial monthly HOA fees.
Our primary concerns include:
Lack of Communication and Responsiveness.
Despite numerous attempts to contact Ms. Garcia by phone and email, we have consistently been met with unresponsiveness. Phone calls to the office are rarely answered, and emails regarding critical community issues have gone unanswered.
Unprofessional Behavior.
On multiple occasions, Ms. Garcia has demonstrated unprofessional conduct during office hours, including extended periods of personal socializing while residents waited for assistance. When approached, she has been dismissive and has exhibited a consistently poor demeanor.
Poor Interpersonal Communication.
Interactions with Ms. Garcia have been difficult due to a notable language barrier and a rude, unprofessional tone. She has a habit of interrupting residents and does not allow for a clear exchange of information.
Neglect of Duties.
The lack of communication and follow-through on reported issues indicates a failure to properly execute her responsibilities as a property manager. This neglect is a direct contravention of the services we expect for our monthly HOA contributions.
We believe that the current management is failing to meet the standards required to effectively oversee our property and utilize HOA funds appropriately. We request an immediate review of Ms. Garcia's performance and the management contract with Neighborhood Management to ensure our community is managed in a professional and responsible manner.
We have additional details and specific instances to share with the appropriate person in charge of her oversight.
On a good note, Ms. Ali Garcia went on vacation. A substitute, whose name I don't recall, filled in for her. The substitute was the true definition of amazing. She had a great attitude and provided outstanding customer service. Perhaps Ali should consider receiving training from her.
Awful service. They never answer the phones or emails. Have had multiple people try to reach them multiple times a day, and they never pick up. So unprofessional.
I have had the unfortunate experience of working with this association on seven different occasions, and every single time there has been an issue—despite paying for rush processing. The reception staff is consistently unprofessional and unhelpful. On one occasion, I went in person to inquire about an approval status. I was told I had to wait 35 minutes because the manager was on lunch break. I waited in front of them for 15 minutes and eventually returned to my car. Just five minutes later, my clients received a call saying they had been approved.
How is this logical or acceptable? I was standing right there, and yet they couldn't take a moment to check or notify me. This type of behavior is incredibly disrespectful and shows a complete lack of organization and professionalism.
This is, without a doubt, the worst association I’ve dealt with. I genuinely hope that some type of oversight or change takes place soon, because the way they operate is unacceptable.
Verified Company
