Verified Company
Unprofessional, Selective Favoratism
THIS COMPANY & MANGT. STAFF MEMBER @ OUR LOCATION IS NON-RESPOSIVE, INCONSISTENT, FAVORATISM, SELECTIVE ENFORCEMENT, NO TRANSPARENCY ETC... Owner as well as staff Paola Amador. Mangt comp. & board members have "selective favoritism" & unprofessional in handling business. Highly don't suggest to hire such a company.
Date of experience: 07 January, 2026
Date of experience: 07 January, 2026
Reply from Neighborhood Property Management
2026.03.31
We’re sorry to hear about your experience, pb. Please contact our customer service team so we can address your concerns and work towards resolving the issue.
Don't hire this company.....they put on a great act at first.... Carmen the manager doesn't even return your phone calls.... very rude and shows they don't care about the property they manage....a total joke and disappointment....waste of time and money...beware....they have a towing company that tows cars with no warning which is against state laws.....predatory towing is illegal folks. Shitty management and shitty towing company....
Esta Compañía brinda un Servicio Excepcional a Todas las Comunidades que le Ofrecen el Manejo de sus Propiedades,Soy Testigo de la Profesionalidad del Señor Agustin y Todo su Team para lograr la Mayor Satisfacción y Excelencia en el Trabajo,Les Recomiendo de Corazón.Dios les Bendiga Siempre.
I’ve had a great experience with NPM at Gallowood Condominium. As an apartment owner their team has been professional, responsive, and always willing to help. Maintenance requests are handled quickly, and the property is well cared for. I really appreciate their dedication to keeping the community a comfortable and pleasant place to live.
I rented in the community Villa Viscaya for 1 year and moved out August 31, 2025. The association is very strict it has it’s pros and cons. Leaving the property and retrieving the security deposit process is a BIG FAT MESS!! No Organization, Professionalism, or Warnings before hand. 45 days after leaving the property you should receive your security deposit. As the document they state it in BOLD. My husband was supposed to pick it up on October 15, 2025. Mind you that’s the 45 days time stamp, to then be pushed to Friday 17th confirmed by email (Paola Amador) the manager for Villa Viscaya. Then for Friday to come and NOTHING!!! PUSHED FURTHER, Monday to Tuesday. After she confirmed it’ll be done THAT FRIDAY through email. They’re so responsible and precise to become part of the community, but for you to leave. It’s as if people don’t pay HOA in the community.
I have experienced consistently poor customer service from Paola Amador. She rarely responds to emails or calls in a timely manner, often taking several days to reply. On multiple occasions, she has instructed me to come in on a specific date to pick something up, only to inform me upon arrival that it would be available the following day—or even the following week.
The lack of communication and follow-through has been extremely frustrating and unprofessional. I strongly recommend that others exercise caution when dealing with this individual or department, as the customer service has been disappointing and unreliable.
If I could leave zero stars I would. Dealing with this property management company has been nothing short of a nightmare. They are completely unprofessional and consistently fail to respond to phone calls or emails. Trying to get even the simplest issue addressed feels like shouting into a void — no one answers, no one follows up, and nothing gets resolved.
To make matters worse, in the community I lived in (have since moved because I couldn’t deal with this company anymore) they’ve made a habit of towing residents' cars in the middle of the night without any prior warning or communication. My guests car have been towed on multiple occasions, even though they were parked within the formal visiting hours. This isn’t just inconvenient — it’s predatory and unacceptable. Instead of managing the property responsibly, they create unnecessary stress and financial hardship for the very people they're supposed to serve.
If anyone reading this is considering buying or renting in any of the Cazadores townhomes/Villas near the Miami Metro Zoo. Especially Cazadores Cove, don’t. The community guides are predatory to say the least and to make matters worse they are managed by this company. It looks like some people have had a wonderful experience working with them, I really wish that was my case!
This hoa has a contract with a south florida parking compay aka scammers. Towing cars as they pleased. Instructions never cleared. They want you to assume you know everything cause you live here, but even themselves cant answer questions. The “instructions” allow you to register the car so they can track when to come tow the car. One has info and the other one does not. There is no instructions if parking is needed longer than 7 days as my car is in the bodyshop. They do not give a warning, and the app itself does not give you a warning that you exceeded the days. This is a practice only scammers do.
We have worked with this company for many years , and i can honestly say it has been the best one to work with so far
Their team has supported us in so many ways ,they are professional and responsive .Whenever we’ve needed assistance ,they’ve been there with quick solutions and positive attitude .
We are very grateful for all their help and highly recommend them to anyone looking for a dedicated management partner
