Nisa Premier Hospital Reviews

I begain to use Nisa over 12 years ago. I just say that the quality of their service has dropped significantly. Since they expanded and became large, they seem not to be able to handle the challenges that come with growth. Any visit to the hospital at past 5 is a nightmare. You have only one staff per desk attending to all patients and they are all acting confused especially the front desk staff. I have been here for over 3 hours today, the drama is unbelievable. As at now, my blood sample is no where to be found, no proper handover from the lab staff and I cannot be pricked more than once in a single visit. At this point, I am done but I need to bare my mind.

Nisa is not a good hospital. You go in seeking medical service under your HMO. You’ll be asked to return the following day if your test result comes out after 7pm. Nobody will attend to you. A sick person should go without attention and come back the following day. This is highly unprofessional, I must say. My worst experience. Please for your health sake, seek better alternatives.

As a pregnant woman I visited this hospital also paid for the package payment but soon regretted course the service is so bad.

I recently had an experience at Nisa Hospital premier that left me quite disappointed. The staff’s attitude was less than professional, and I felt that my concerns were not taken seriously. During my visit, I encountered several issues: Lack of Communication: Unprofessional Behavior: Long Wait Times: Overall, my experience was far from satisfactory. I hope the hospital management takes these concerns seriously and works on improving their services.

This has to be one of the worst experiences I have had in a medical facility. First, I came in the morning and my sample was collected. I was told to return in two hours for the result. I came here 6 hours later, only to discover that they couldn’t find the sample I submitted. After much back and forth with the lab technician, I agreed to another sample collection, which surprisingly came out really in less than 5 minutes. The next phase was to meet with a doctor to review the test. I have been here for over four hours(including the time of back and forth with the lab), and all I keep hearing is, the doctor will see you soon. Quite sad

Sadly an overall poor experience. It’s a clean place apart from the toilet. The fees are pricey but their diagnosis on pre-natal scans were incoherent to external doctors. I had to go to both Garki hospital and Everight diagnosis for a better care for my wife.

My first experience at Nisa was during a friend’s surgery and when I relocated to Abuja with my pregnancy, I decided to register there for my antenatal and that was the biggest mistake of my life. Here are a few things to note: 1) if you know you have no medical emergency and can afford to wait, you can proceed there. Because it’s as crowded as a government hospital & their appointment time isn’t respected. 2) it’s about the money 3) the system is highledy-piggledy. I was first charged for the hospital card and then the antenatal fee before proceeding to even meet a Dr who later sent me for confirmation of pregnancy. Wasn’t that suppose to be the first thing? But I never doubted their process. To my utmost dismay and chagrin, after the scan and pcv, I was asked to go and come back when my pregnancy gets to 12 weeks (to them that’s when pregnancy is said to be fully established & safe beyond miscarriage). Mogbe! So why did you let me pay for antenatal? They said they were wondering who asked me to pay. That I was to see the Dr before making payment. How was I to know? I went back to the receptionist and all he told me was “I am so sorry. God will make it stay. Nothing will happen”. Hmmmm! That’s how I left to go and pray for nothing to happen. Unfortunately I lost the baby, then the drama started when I went to ask for a refund. From going round accounting blocks because every room we went said they stopped handling that (dunno what they meant). After filling the form was asked to leave, that I’ll get a feedback. After weeks of back and forths, I finally got a refund after they deducted money for O & G consultation/ lab test. So I just walked into Nisa to waste money and watch myself miscarry. A simple “we only register 12 weeks pregnancies for antenatal” would have helped. It was just a confused system.

Topnotch medical service..

I had an appointment slot for 5:15pm to 5:30pm, I arrived here at 4:33, got registered and vitals taken by 5pm. It is currently 6:35pm, and I am yet to be seen. A patient takes about an hour for consultation. Why would you have a scheduling system, if you won’t keep to it? Let’s not get started on the arrival of the consultant himself. Nigeria is probably the only country where Drs see and carry themselves like demigods!

Horrible customer care service.

I guess the phone number on the page is supposed to be the front desk acontact number, I have been calling since morning for enquiry and booking and no one is picking.

My Aunt visited nisa hospital and her stay there was fantastic...she recoverd with good medical attention and the care was topnotch.im hoping to det my internship done there.. hopefully go a long way.

I really like Nisa hospital and their services but I’ve had a bad experience with one of the nurses or is it attendants at the radiology department. ( I just confirmed that she’s the nurse on duty on the day of my investigation). The woman is very rude and condescending . She shouted at me in front of her colleagues and a patient for mistake that was not now. And to think that I’ll have to go through a very intrusive process is discomforting and upsetting. People go to the hospital in their vulnerable state and the least hospital staff can be is to be professional. This lady was outrightly shouting at me in front of her colleagues for a miss communication between her and the pharmacist. If people are tired of their jobs or burnt out they should either leave or a take a break.

The hospital is very clean, serene and the staff are per excellent