Verified Company
We bought a condo at the Interlude site. The closing cost included property tax of $12k for a 1362 sq ft condo. I brought it to my lawyer's attention as well. Once I got my interim property tax bill from the city of Hamilton, it was a mere 2k. My lawyer's have approached New Horizon lawyers but we have received no response so far. How can New Horizon charge $12k for a 1362 sq ft condo? I am very disappointed I don't know if I will get my money back. It's a shame that such a big builder would resort to this type of money grab.
The builder did come back and resolve this issue, as a result I have updated my grading for them. Thank you NHDG!
Reply from New Horizon Development Group
2026.03.04
Dear Narjis,
We strive to ensure that our homeowners feel confident and well cared for throughout the closing and post-closing process.
At closing, property taxes are estimated, as the final municipal tax assessment is not yet available. Once the actual tax assessment is received, a readjustment is completed and any applicable refund is issued.
In this instance, we have confirmed that a readjustment request was submitted in February, our team has now proceeded with completing the adjustment. The refund is now being processed, and we will notify you directly once it is ready.
We appreciate your patience and understanding, and remain committed to addressing any outstanding matters promptly. Should you require anything further, please contact us directly at customercare@nhdg.ca or 905-777-0000.
Thank you.
We strive to ensure that our homeowners feel confident and well cared for throughout the closing and post-closing process.
At closing, property taxes are estimated, as the final municipal tax assessment is not yet available. Once the actual tax assessment is received, a readjustment is completed and any applicable refund is issued.
In this instance, we have confirmed that a readjustment request was submitted in February, our team has now proceeded with completing the adjustment. The refund is now being processed, and we will notify you directly once it is ready.
We appreciate your patience and understanding, and remain committed to addressing any outstanding matters promptly. Should you require anything further, please contact us directly at customercare@nhdg.ca or 905-777-0000.
Thank you.
Totally impressed with the New Horizon Development Group. From sales team of Denis and James to the office staff led by Ashley you are dealt with professionalism and integrity. Also a shout out to Joe who is always willing to assist from home services.
Definitely a 5 star builder!!!! Total confidence when purchasing a property from New Horizon!!
Absolutely the cheapest builder I know they get third-party supplies. Nothing lasts within two years. They do not care about your home. They are just build it and leave it kind of mentality. I feel bad for The staff there as they are amazing but they have to abide by rules that is quite disappointing for a consumer. I will not be a future purchaser of this company. For one they installed a street light post an arms length away from my balcony, had to complain several times to get them to move it and when they did they moved it in front of my my bedroom window, no common sense was use in placing items around here . Individual Ac units are broken in the building and it's a two year old building, it falls under the owner not builder. Does this not scream we do not care about you? As we all know things always break after short term warranties. It's a shame. I'm so disappointed. Update : Oct 2024! People in the condos are having issues. Strange that multiple people are having issues with their unit , faulty system to begin with. My electricity bill dropped $40 A month once I installed the new system, because the old system was faulty and causing my electricity bill to be higher. Do better
Reply from New Horizon Development Group
2024.08.09
Dear Alexandria,
Our #1 priority is the care we put into our clients’ new homes. As you’ve shared, you’ve seen that mentality illustrated through our team members who have worked with you.
The street lighting at the development is installed per the municipality’s approved site plan. During the interim occupancy period, when you addressed the proximity of the light with our team on site, we temporarily removed it for you until backing was available to be installed on the light post to block its reach in the direction of your windows. This was something our team went above and beyond on doing to assist you.
Please understand we are also incredibly disappointed by the fact that you have experienced issues with your heat pump after the end of the two-year warranty. We have the same high expectations (if not higher) that our clients do for the functionality from products and materials like these. There is no benefit for us to have our clients being let down by products in their new home after their warranty period.
If there is anything further our team can do to assist, please contact us at trendservices@nhdg.ca or 905-777-0000.
Thank you.
Our #1 priority is the care we put into our clients’ new homes. As you’ve shared, you’ve seen that mentality illustrated through our team members who have worked with you.
The street lighting at the development is installed per the municipality’s approved site plan. During the interim occupancy period, when you addressed the proximity of the light with our team on site, we temporarily removed it for you until backing was available to be installed on the light post to block its reach in the direction of your windows. This was something our team went above and beyond on doing to assist you.
Please understand we are also incredibly disappointed by the fact that you have experienced issues with your heat pump after the end of the two-year warranty. We have the same high expectations (if not higher) that our clients do for the functionality from products and materials like these. There is no benefit for us to have our clients being let down by products in their new home after their warranty period.
If there is anything further our team can do to assist, please contact us at trendservices@nhdg.ca or 905-777-0000.
Thank you.
Incredible builder. Top notch quality and the whole team is amazing to work with. Had an amazing experience and will recommend New Horizons to anyone. I have 100% trust and confidence in this builder and have recommended to friends, clients and family to consider New Horizons for their purchase.
reliable and fast responding to any questions builder with great customer service. I was pleasantly surprised by the quality of finishes they did in my unit in Stoney Creek while i selected basic finishes with no upgrades and by their regular monthly construction updates via email with pictures. Wow!
Was happy with my new place in beamsville, until,
DO NOT PURCHASE ANY UPGRADES, they use the cheapest quality & no warranty on any of the upgrades
The worse experience is just trying to find a contact to actually help you, just to let you know years later that there is not to be done.
My sink was installed rusted, the resolve, I was told to keep rust proofing it, HOW PROFESSIONAL
Reply from New Horizon Development Group
2024.02.13
Hi Lisete,
Thank you for taking the time to share your experience with us.
Our customer care team has worked with you over the years to ensure that any items requiring further attention noted were inspected and resolved where applicable. The Tarion warranty extends to upgraded features in your home as well. We will continue to review the Tarion warranty claims and guidelines and ensure all that items covered under the warranty will be resolved.
If you would like to discuss your concerns further with our Manager of Client Relations, please reach out to us directly at info@nhdg.ca or 905-777-0000. We would be happy to discuss the situation further with you in order to ensure you are satisfied with the solutions provided.
Thank you for taking the time to share your experience with us.
Our customer care team has worked with you over the years to ensure that any items requiring further attention noted were inspected and resolved where applicable. The Tarion warranty extends to upgraded features in your home as well. We will continue to review the Tarion warranty claims and guidelines and ensure all that items covered under the warranty will be resolved.
If you would like to discuss your concerns further with our Manager of Client Relations, please reach out to us directly at info@nhdg.ca or 905-777-0000. We would be happy to discuss the situation further with you in order to ensure you are satisfied with the solutions provided.
Above and Beyond
Moving from a small city to Cambridge was a very daunting process, but all these feelings melted away when I met my super intendant Whitney. She's extremely friendly and knowledgable regarding the property, she was able to answer all of my questions with ease and make me feel very comfortable right off the bat. As if this wasn't enough she proceeded to stay on sight past her shift to offer me assistance moving my furniture up to the 6th floor, even grabbing a dolly to make the process a lot smoother!
Finally upon realization that my couch wouldn't fit in the elevator Whitney was so quick to grab a tape measure and verify the measurements before we attempted the stairs. When we confirmed the couch would make it through the stair well, she was right there assisting with the whole process of lugging this couch up 6 flights. I can't thank-you enough Whitney!
Reply from New Horizon Development Group
2023.11.20
Thank you for taking the time to share this experience, Kyle! We appreciate it. We are thrilled that your move-in went smoothly with Whitney's assistance.
Above and Beyond
Moving from a small city to Cambridge was a very daunting process, but all these feelings melted away when I met my super intendant Whitney. She's extremely friendly and knowledgable regarding the property, she was able to answer all of my questions with ease and make me feel very comfortable right off the bat. As if this wasn't enough she proceeded to stay on sight past her shift to offer me assistance moving my furniture up to the 6th floor, even grabbing a dolly to make the process a lot smoother!
Finally upon realization that my couch wouldn't fit in the elevator Whitney was so quick to grab a tape measure and verify the measurements before we attempted the stairs. When we confirmed the couch would make it through the stair well, she was right there assisting with lugging this couch up 6 flights. I can't thank-you enough Whitney!
huge disappointment on the closing date.
builder gave us less than a month to secure a mortgage. Now a days bank tskes some days to complete process. builder's lawyer tends to be so strickt but failed to write correct date and eventually apologize saying it was a typo error in typing a closing date. which lawyer makes a typo error!!?
though, they charged us penalty fees per days. we had requested a lot to builder that there is no prob in getting mortgage , it is a bank who asked for couple of weeks more to complete process. Builder didnt support!
This is a phenomenal team of amazing individuals that work effortlessly on a grandeur level surpassing anything along the way. Class & craftmanship are of supreme repoire. Every new development is more amazingly stunning and serene than the last.. There is no other choice in this field.
This builder is great. The level of customer service we received from everyone was exceptional.
A very special thanks to Jay, Maygan, and Whitney for all of their help, and attention to detail throughout this build.
We will definitely be a repeat customer
Anthony and Veronica
Reply from New Horizon Development Group
2023.03.20
Thank you for sharing this thoughtful note, Anthony and Veronica. Our team members appreciate the shout-out and we are pleased to hear that your experience at Utopia Condos was a positive one!
Had the pleasure of having a fantastic crew from NHDG on the utopia purchase ,
Jay, Malcom ,Whitney and her assistant have be on top of everything regarding any concerns.
The small finishes that needed to be corrected, the team went above and beyond the bar that I had set.
As a trades person myself the team was very professional and helpful to any questions or concerns I had regarding my condo all issues were addressed and taken care of .
The ground team on site and the office team blew away my expectations for this purchase finishing was amazing , delay’s were minor not major and issues were tiny .
After the experience from the utopia team on site I will be definitely buying again when the time comes!!!
Keep up the great work Jay, Malcom , & Whitney/ assistant