Newcastle Boiler Maintenance Ltd Reviews

Curtis Metcalf 2025.05.19

     

Abseloutley class. Came the same day fixed the issue. Not had any problems with my boiler since. Very quick and efficient service.

Useful Report

Reply from Newcastle Boiler Maintenance Ltd 2025.05.19

Thank you so much Curtis, for you this lovely feedback. We are grateful pleased to know that our service has exceeded your expectations.

John Newton 2025.05.15

     

Masoud has just completed a repair and service of my Vaillant Combi boiler. He managed to fit me into his schedule at relatively short notice. He is an impressive technician; anticipating the source of my problem and having the replacement part to solve it. He completed the service of the boiler efficiently leaving my kitchen as clean as when he entered. I can highly recommend him and will definitely give him a call in the future.

Useful Report

Reply from Newcastle Boiler Maintenance Ltd 2025.05.15

Thank you so much John, for this fantastic 5-star review and your kind words. We are thrilled to hear that you are happy with the service and appreciate your feedback.

Anna Collins 2025.05.14

     

Friendly, reliable and reasonably priced for boiler servicing, also very helpful and quick to come out when we had an issue. Was recommended to us by a friend, and would recommend to others.

Useful Report

Reply from Newcastle Boiler Maintenance Ltd 2025.05.14

Thank you so much Anna, for taking the time to leave this fantastic feedback and recommendation - It’s always pleasure to serve customers like you. Much appreciate it.

Katy Bishop 2025.04.24

     

Would definitely recommend! Called up and came to help the same day. Reasonably priced. Thanks for all your help 😁

Useful Report

Reply from Newcastle Boiler Maintenance Ltd 2025.04.25

It’s always great to hear from satisfied customers like yourself. Thank you very much Katy, for taking the time to write such a fantastic review. We appreciate it.

Matthew Phillips 2025.04.22

     

Masoud came to our rescue when we arrived home from work to find a pigeon stuck behind our gas fire. He arrived within 10 mins of calling him - was professional, polite and very knowledgable. I would highly recommend him. Overall brilliant brilliant service - thanks Masoud

Useful Report

Reply from Newcastle Boiler Maintenance Ltd 2025.04.23

Thank you for your generous feedback Matthew, your kind words mean a lot to us.

alison leeder 2025.04.22

     

Prompt attendance at our property for a small job as part of a kitchen refurbishment. Punctual, tidy, efficient. Would use again.

Useful Report

Reply from Newcastle Boiler Maintenance Ltd 2025.04.23

Thank you Alison, for your great feedback . We truly appreciate your feedback and are always striving to improve.

Adam Scott-Jones 2025.04.22

     

Masoud came out to see us after we'd had a bad experience with another company. He explained what might be causing the problem with our boiler, then quickly diagnosed and resolved it. We appreciated knowing what to expect throughout, the communication and professionalism. Recommended!

Useful Report

Reply from Newcastle Boiler Maintenance Ltd 2025.04.23

Thank you for the glowing review Adam! We are grateful for your kind words and are pleased to know that our service has exceeded your expectations.

Rory Craig 2025.04.15

     

Masood maintains our boiler excellently and is always very polite, professional and knowledgeable when he’s here. Recently we called him for an emergency removal of a live pigeon from our chimney behind the gas fire. He fitted us in, coming very quickly and then was expert in his removal of the fire and the bird - who he safely released. He really saved the day, and even capped off the fire which we had been meaning to do for ages. He’s a lovely guy and top pro - we thoroughly recommend him!!

Useful Report

Reply from Newcastle Boiler Maintenance Ltd 2025.04.17

Thank you so much for your fantastic feedback. We are grateful for your kind words and are pleased to know that our service has exceeded your expectations.

Joyce Johnson 2025.04.12

     

Amazing service from Masoud service with a smile which makes a pleasant change did a gas boiler check for me helpful knowledge knows his stuff would highly recommend this company first class .

Useful Report

Reply from Newcastle Boiler Maintenance Ltd 2025.04.13

Thank you Joyce, We really appreciate your kind words and taking the time to leave us this fantastic review . All the best.

Joyce johnson 2025.04.12

     

Service with a smile Great service from Masoud helpful friendly, ,service with a smile he did my gas check on my boiler would highly recommend this company
Date of experience: 11 April, 2025

Useful Report

Laura Kenwell 2025.04.08

     

Professional, polite, informative about options for what I wanted. Thank you!

Useful Report

Reply from Newcastle Boiler Maintenance Ltd 2025.04.08

Thank you very much Laura, for taking the time to write such a great review, we appreciate your kind words. All the best.

Cath Bage 2025.04.07

recommends

Quick response and good service, very professional. we will definitely use them again.

Useful Report

Reply from Newcastle Boiler Maintenance Ltd 2025.04.07

Thank you very much Cath, for this fantastic feedback. It’s always great to hear from satisfied customers like yourself. we appreciate it.

Lesley Anderson 2025.03.27

     

Great service from Masoud. He answered my enquiry to fix my boiler quickly and was out within a few days as it was non urgent. I would highly recommend this company. Thank you again.

Useful Report

Reply from Newcastle Boiler Maintenance Ltd 2023.11.07

Hi Lesley. We are overjoyed to read your 5-star review! Thank you for supporting our service. We truly appreciate your feedback and are always striving to improve.

Thomas Hartley 2025.03.21

     

5/5, Masoud came out to look at our boiler when it wouldn’t hold water pressure. He fixed it and completed a service very quickly and at a very reasonable price. Excellent customer service and we are very happy with the work done. We will be using NBM again.

Useful Report

Reply from Newcastle Boiler Maintenance Ltd 2025.03.22

Thank you so much Tom and Kelly, for your fantastic feedback. We are grateful for your kind words and are pleased to know that our service has exceeded your expectations.

annamarie beresford 2025.03.19

     

Very proffessional

Useful Report

Reply from Newcastle Boiler Maintenance Ltd 2025.03.22

Thank you very much Anna, for your feedback. Much appreciate it.

S Dodds 2025.03.16

     

Wow! AMAZING service from Masoud. He came out straight away at really short notice when our old-ish boiler had failed overnight in a cold snap. Within about an hour of calling it was diagnosed and fixed at a very reasonable price. He repaired another faulty part for free. Really great boiler technician. Recommend to anyone with a boiler! Thank you so much :)

Useful Report

Reply from Newcastle Boiler Maintenance Ltd 2025.03.22

Thank you so much Mr.Dodds, for your fantastic feedback. We are grateful for your kind words, recommendation. So pleased to know that our service has exceeded your expectations.

Simon Gibson 2025.03.14

     

Great service.

Useful Report

Reply from Newcastle Boiler Maintenance Ltd 2025.03.22

Thank you very much Simon, for your 5-star feedback. Much appreciate it.

Emily Sweetman 2025.03.13

     

This is the fourth year of having our annual boiler serviced by NBM. Always a great service. Lovely to deal with. Highly recommended.

Useful Report

Reply from Newcastle Boiler Maintenance Ltd 2025.04.07

Thank you for your kind words and fantastic feedback, Emily! We’re so happy to have you as a customer, and we’ll continue to work hard to give you the best possible experience. Thanks

Stacey Mayhew 2025.03.10

recommends

I messaged Masoud via FB, he replied out of hours which I didn’t expect but greatly appreciated. He helped stop a leaking boiler. A very prompt, thorough, friendly & professional service! All at a great price, will use again! Thanks again Masoud.

Useful Report

Reply from Newcastle Boiler Maintenance Ltd 2025.03.10

Thank you for this lovely feedback and you kind words,Stacey. It’s always great to hear from satisfied customers like yourself. we appreciate it.

Tony Quigley 2025.03.07

     

First class efficient service.

Useful Report

Reply from Newcastle Boiler Maintenance Ltd 2025.03.07

Thank you very much Tony, for taking the time to leave us this great review. Really appreciate it.