Verified Company
Verified
Disappointed.
☺ Location was good.
☹ Room very tired and basic for the price.
Reply from Nelson Towers Motel & Apartments
Hi Suzanne,
We are disappointed that your stay didn't meet your expectations.
We are a three star motel, we don't pretend to be that fancy but offer clean and comfortable rooms in a top location.
You booked our standard queen room for a single night during the weekend. The price of the single night stays are a bit higher to cover cleaning costs.
Regards
Nelson Towers Motel & Apartments
We are disappointed that your stay didn't meet your expectations.
We are a three star motel, we don't pretend to be that fancy but offer clean and comfortable rooms in a top location.
You booked our standard queen room for a single night during the weekend. The price of the single night stays are a bit higher to cover cleaning costs.
Regards
Nelson Towers Motel & Apartments
Verified
Personal "service"
☺ Unit eas clean and very functional.
☹ We had NO human contact or interaction for the duration of the stay. EVERTHING was via e mail or sms. Even asked we not use booking.com infuture We checked in at 4.00pm to a closed reception and checked out at 945 to a still closed reception.
Reply from Nelson Towers Motel & Apartments
Hi Paul,
I'm pleased that your found our property clean and functional.
We are a small low service motel. Our reception office wasn't open because we do not operate an onsite reception office. All our guest communications advise that we provide contactless check in.
Our systems and processes are designed around this and we have processes in place to cater for unexpected issues or guest needs, including advising guests how to contact us in the case of any issue or emergency. The fact that you checked in and out at your convenience indicates that our systems and procedures work.
If you are one that needs a higher level of service or human interaction during a motel stay, then I guess we aren't the right fit for your needs.
All the best.
Nelson Towers Motel & Apartments
I'm pleased that your found our property clean and functional.
We are a small low service motel. Our reception office wasn't open because we do not operate an onsite reception office. All our guest communications advise that we provide contactless check in.
Our systems and processes are designed around this and we have processes in place to cater for unexpected issues or guest needs, including advising guests how to contact us in the case of any issue or emergency. The fact that you checked in and out at your convenience indicates that our systems and procedures work.
If you are one that needs a higher level of service or human interaction during a motel stay, then I guess we aren't the right fit for your needs.
All the best.
Nelson Towers Motel & Apartments