Nan Xiang Express - Downtown Brooklyn, NY التقييمات

Kok leong Chong 2025.12.14

     

Straight and sour ribs over ricevery bad

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الرد من Nan Xiang Express - Downtown Brooklyn, NY 2025.12.15

Hi Kok leong Chong,

We’re really sorry to hear that your experience didn’t meet expectations. That’s certainly not the standard we aim for, and we appreciate you letting us know.

If you’re open to it, we’d love the chance to learn more about what went wrong so our kitchen team can refine the offerings. Please feel free to reach out to us directly at nxe.dtbk@gmail.com.

Thank you for your feedback — it helps us improve.

A C 2025.12.13

     

The food is good but they waited until we ordered to tell us there is no dine-in, even though they weren’t closed yet (40 minutes from closing time). It’s fine if you want to leave early, but don’t wait until people spend their money to try and kick them out in the dead of winter - where would we eat the food we just bought? We would’ve spent our money elsewhere. They already packed away the sauces and didn’t bring any with our items

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الرد من Nan Xiang Express - Downtown Brooklyn, NY 2025.12.15

Hi A C,

Thank you for taking the time to share your experience with us. We’re truly sorry for the frustration and inconvenience you experienced during your visit. That’s not the experience we want any guest to have, especially in cold weather.

We’re addressing this with our team to ensure clearer communication and better service going forward. We truly appreciate your feedback, and we hope you’ll consider giving us another chance to provide the full experience you deserve.

Thank you again for bringing this to our attention.

Danica Pagulayan 2025.12.10

     

Food was delicious and the portions were great!

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الرد من Nan Xiang Express - Downtown Brooklyn, NY 2025.12.10

Thank you! We are happy to hear that you enjoyed dining with us!

Sebastian Ouslis 2025.12.07

     

Very tasty and great customer service, will come back again!

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Jason Liu 2025.12.07

     

pretty good! xiao long baos were a little overdone tho

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ada 2025.12.05

     

This place is a NYC hole in the wall hidden gem. The food is so good and truly a delicacy of China’s finest cuisine. The bokchoy, beef noodle soups, and wontons are amazing!

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Lily Zhang 2025.12.04

     

Delicious!

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Jennifer Kezia 2025.12.01

     

I was on my way to a different food spot when I saw this on the way. Decided to give it a try. I got the sesame chicken and the wonton in sauce. But I would have to say that I was disappointed as the reviews looked promising. The food seemed too salty and did not seem to have a good balance to it. and the chicken seemed to be rather basic and chunky. The atmosphere was great, so was the service. They were very kind.

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الرد من Nan Xiang Express - Downtown Brooklyn, NY 2025.12.01

Hi Jennifer,

Thank you so much for stopping in and giving us a try — and for taking the time to share your experience. We’re truly sorry that the overall experience didn’t meet your expectations. You deserve a well-balanced, flavorful meal, and we appreciate you letting us know where things fell short. Your feedback is very helpful, and we’ll be sharing it with our kitchen team so we can continue improving.

If you’re open to it, we’d love the chance to serve you again and help you find something on the menu you truly enjoy. Thank you again for your honesty and for giving us a try.

Jacob Friedman 2025.11.26

     

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Jorge Wuwu 2025.11.22

     

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الرد من Nan Xiang Express - Downtown Brooklyn, NY 2025.11.23

Hi Jorge,

We’re sorry that your experience at Nan Xiang Express didn't meet your expectations. Your feedback has been shared with our management team, and they would love to learn more about your experience here. If you're comfortable with sharing more details, please feel free to reach out to nxe.dtbk@gmail.com. We truly value your input and hope to have the opportunity to serve you better in the future!

Taylor Renee 2025.11.21

     

My absolute favorite dumplings in New York. I visit the one in the East village all the time but today I was trying to stay in Brooklyn. Website and door says they are open til 10, but when I got there at just before 9, they told me they could only do take out. Wish I could've stayed and enjoyed my dumplings hot.

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الرد من Nan Xiang Express - Downtown Brooklyn, NY 2025.11.21

Hi Taylor,

Thank you so much for the kind words about our dumplings — we’re so happy to hear they’re your favorite! We sincerely apologize for the inconvenience you experienced at our Brooklyn location. We’ll make sure to look into this and prevent any future confusion about our opening hours. We truly appreciate your feedback and hope to have the chance to serve you again soon, with the full experience you love.

Thanks again for your support!

D R 2025.11.17

     

I guess it depends on the time of day that you go there to eat.. if you're taking out, you have to order by kiosks and wait for your food, and the same goes for eating in.. it depends.. sometimes you can order at the counter, and sometimes they will ask you to order at the kiosks.. Depends..

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الرد من Nan Xiang Express - Downtown Brooklyn, NY 2025.11.18

Hi D R,

Thank you for sharing your feedback. We appreciate you noting your experience with our ordering process. At busier times, our team may direct guests to the kiosks to help keep the line moving, while during slower periods we can take orders at the counter — so the flow can vary depending on the time of day.

We’re grateful for your visit and your rating, and we’ll continue working to make the ordering experience as smooth and consistent as possible. We hope to welcome you back again soon.

Jeremy Smith 2025.11.13

     

Delicious food

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Damon 2025.11.12

     

从图片能看出来这是什么吗？端上来的第一眼就让我绝望了，改良的美式中餐，狠狠地给我涨教训了，想吃地道中餐的不要来，再加四个小笼包，豆浆是豆浆粉冲泡的，花了我25刀

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الرد من Nan Xiang Express - Downtown Brooklyn, NY 2025.11.14

Hi Damon,

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations. To clarify, we do use fresh soybeans in our soy milk, and we’re disappointed to hear that it was not shown clearly through our product. We strive to offer a balance of authentic flavors and approachability, and we appreciate your comments as they help us continue improving.

Please be assured that your comment has been shared with our team for review. We hope you’ll consider giving us another chance in the future.

Donah Gervais 2025.11.06

     

Soo good the quality of the food is very good and fresh

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Yvonne Tan 2025.11.06

     

Horrible service from the cashier. Not only did she not want to be there but she also messed up my order. I ordered pork wonton soup but got soup dumplings. Very disappointing

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الرد من Nan Xiang Express - Downtown Brooklyn, NY 2025.11.06

Hi Yvonne,

We’re very sorry to hear about your experience. We’ve shared your feedback with our team to ensure this issue is addressed and that better care is taken moving forward. If you'd like to provide additional details about your visit, please don't hesitate to reach us directly at nxe.dtbk@gmail.com. We appreciate you bringing this to our attention and hope you’ll consider giving us another chance to make things right.

Kazmira Cintron 2025.11.03

     

As a local who has ordered from this place before, I’m beyond disappointed by the experience I had with a staff member named Ricky yesterday morning 11/2/2025. From the moment I walked in, I was met with a side-eye instead of a greeting. I came into this restaurant expecting decent service and all I received was the feeling that I’m not welcomed. When I asked a simple question about my order—because it was taking forever—his response was dismissive & unprofessional like he had no interest in servicing me. Meanwhile, a group of customers who happened to be of the same descent as him came in and were met with warmth, smiles, and full customer service energy. The difference in energy was undeniable. No one should walk into a restaurant and feel unwelcome or experience treatment that carries clear tones of racism. It completely ruined my appetite and left a terrible impression. I’m tired of seeing this type of behavior in my own community & don’t plan to spend another dollar at this restaurant.

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الرد من Nan Xiang Express - Downtown Brooklyn, NY 2025.11.03

Hi Kazmira,

We’re deeply sorry to hear about your recent experience with Nan Xiang Express. What you described does not reflect the values or standards we uphold. Every guest should feel welcomed and respected in our restaurant, without exception.

We take your comments very seriously and have already begun reviewing this incident internally with our team to ensure it is properly addressed. If you’re open to it, we would greatly appreciate the opportunity to speak with you directly to learn more and make things right. Please do not hesitate to reach out to us at nxe.dtbk@gmail.com.

Thank you for sharing your experience — your feedback is important and will help us do better.

SABA KHURTSIA 2025.10.30

     

⭐ 1 star Extremely disappointed. The food was awful — the udon was overcooked, the chicken barely existed, and everything was drowned in a terrible-tasting sauce. The soup smelled bad, had just a few bok choy stems, and the beef was fatty and impossible to chew. Way too expensive for such poor quality. I even felt stomach discomfort afterward. Never coming back.

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الرد من Nan Xiang Express - Downtown Brooklyn, NY 2025.10.31

Hi Saba,

We’re very sorry to hear about your experience and truly regret that it did not meet your expectations. Please be assured that we’ve shared your feedback with our kitchen and management teams to review and address immediately. If you have any additional feedback or concerns, please feel free reach out to us directly at nxe.dtbk@gmail.com. Thank you for taking the time to share your honest feedback — it helps us improve.

Sophie Gamer 2025.10.30

     

Ordered wonton soup in person. Server stood there doing literally nothing for 10 minutes. She waited until she handed the person in front of me their food, then decided it was time to ladle my soup into a cup. Why? Who knows. Definitely not “Express.”

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الرد من Nan Xiang Express - Downtown Brooklyn, NY 2025.10.30

Hi Sophie,

We’re very sorry to hear about your recent experience with Nan Xiang Express, and how it didn't meet your expectations. We’ll be reviewing this with our team to ensure orders are handled more promptly moving forward. Thank you for bringing this to our attention, and we hope you’ll consider giving us another chance in the future!

Norma & Derek Kenward 2025.10.24

     

Delicious! Everything looked good and tasted even better.

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