Verified Company
I worked with Mark and Ebony and had a great experience. They kept me informed throughout the process and were able to get me closed within 3 weeks. The communication was appreciated, and Mark even came to closing to give me additional details about my loan. It was nice to meet him as we had talked over the phone and through email throughout the process - Thank you!
I'm giving one star because the loan officer I dealt with was great. The rest of the company is awful. Tried to get a HECOLs and they made us restart the application process twice due to errors that they could not fix because of the system they use. The 2nd time the loan was approved and we were getting ready to sign and they said there was an issue but they couldn't tell exactly what it was but we they would have to cancel the application [that was already approved] and we would have to restart the process a 3rd time. I Don't Think So!!
In early December I received a letter for a trial period to complete before a loan modification would be granted. I completed the period early. I have documented every payment. I was told to wait 30 days for the new loan documents to be sent. I have informed delivery on and the documents were never sent. I confirmed this with their rep Sylvester. I asked for the tracking number or proof of sending them certified, and he agreed there was none. I was sent to foreclosure in mid April for 'not having the documents notarized and returned'.
After going through the mortgage process earlier this year with everyone at CrossCountry Mortgage in Carmel I can say it was the best experience. Everything went smoothly with no stress. And the paperwork was a breeze, everything was done online and so smooth unlike my last home purchase. I will use them again for my next home purchase and recommend my family and friends.
Mark and his team made the entire re-fi process so easy. He did an excellent job providing me with various options and was able to answer all of my questions to ensure that I Made the decision that was right for me. I would highly recommend CC Mortgage to anyone in the market for a new home or a re-fi.
