Verified Company
100% useless. Called twice left 2 messages then in desperation tried their web-chat function and guess what, ZERO response.
All well and good to have a $20 off 30 minute response time guarantee - but you have to al least respond.
Called a local company and they're coming first thing tomorrow morning.
Would give 0 if I could. Don't waste your time, haven't even been able to speak to someone despite several calls and emails.
Reply from Mr Telco
2024.03.28
Hi Shane,
Apologies, we occurred some system glitches, which are all resolved. Our team will issue a $50 discount should you have not already resolved your issued. Use Code SO50D - Best to email your details to help@mrtelco.com and our team will telephone you shortly.
Apologies, we occurred some system glitches, which are all resolved. Our team will issue a $50 discount should you have not already resolved your issued. Use Code SO50D - Best to email your details to help@mrtelco.com and our team will telephone you shortly.
Had a technician locked in, was prompt, professional and helpful... mind you this was after waiting a week for Telstra. Thank You MrTelco.
Reply from Mr Telco
2024.03.28
Thanks for your positive review. Next time you decide to use our services we'll issue a discount of $50 to your invoice. Use code DIS509 via our online booking system. Have a lovely day!
I gave one star because that was the least I could give - zero is preferable. I needed help with connection to a new NBN box after switching from FTTN to FTTP. Originally spoke to Mr Telco rep and explained what I required. He promised to ring me the next morning - he didn’t ring and I got an SMS around midday instead. The SMS advised that a person (no names no pack drill) would be in touch with me “shortly” and when I didn’t hear from anyone I rang the number in the SMS but had to leave a message. I FIXED THE PROBLEM MYSELF USING A BIT OF IMAGINATION AND TRICKS LEARNT GROWING UP IN THE BUSH. The next day the person rang me to arrange a time to fix my problem and I told him his services were no longer required. I’m not blaming him in any way - he’s a subbie. Mr Telco on the other hand is a different story. Promise the world and deliver NOTHING. Totally unprofessional. Never again.
Reply from Mr Telco
2023.11.10
Hi Michael, you called our Company to engage a technician advising you had two existing medical conditions and not able to bend over to plug your NBN connection into the box. You were aware our technician was visiting your premises to help you out this morning and we called to advise our arrival. Since then you have managed to plug your connection box in beyond your advised medical conditions.
Confirming you have not paid our Company for any works and thus no service has been provided. Seemingly leaving a negative review about our Company who was in route to your premise for assisting you, this review holds no legitimacy.
Should you have been able to plug your modem into your connection box you should have tried connecting it prior to calling our technician who was already 30 mins in route to your premises.
Confirming you have not paid our Company for any works and thus no service has been provided. Seemingly leaving a negative review about our Company who was in route to your premise for assisting you, this review holds no legitimacy.
Should you have been able to plug your modem into your connection box you should have tried connecting it prior to calling our technician who was already 30 mins in route to your premises.
Enquired about having the copper to the house/J-box being tested & terminated properly at the property. Received a call from technician who couldn't provide a time & date of looking at job. Received auto texts stating they'd be in touch again shortly. Hadn't received a call back from technician after 2 days. Have sought another business.
I recently used MrTelco to undertake the job of relocating the NBN box to a different location within the house.
I was originally quoted a price to undertake the job with multiple conversations and photos regarding it with a MrTelco representative.
A subcontractor for MrTelco was used to undertake this job who was professional and completed the job without a hitch, but after the job was completed the price I had to pay was 1 1/2 times over the quoted price (was originally going to be double the price but the subcontractor reduced it due to my concerns about being different to the quote).
For the job card to be completed, I had to pay the subcontractor the full amount without being able to talk to MrTelco as they wouldn’t answer their phones.
After 20+ phone calls, 10+ emails & multiple Facebook messages (all threatening ACCC, court & late payment fees), I was finally able to obtain a refund for the difference of which took over 3 weeks to “process” (& more emails, phone calls etc.)
Once they have got your business, they are very hard to contact via phone & email, never respond to messages left on voicemail etc.
I wouldn’t recommend using MrTelco to anyone & I wouldn’t use them again.
A very unprofessional business & don’t know how they are still operating.
Andrew was outstanding, his service and communication was likewise. He worked efficiency and we had full confidence the job would be done with the upmost professionalism. Couldn’t recommend him more. Thanks Andrew
Reply from Mr Telco
2023.04.12
Thank you Joshua our team will pass your review to our technician. Much appreciated!
Ayub is excellent! He knows how to fix all issues especially when NBN and net providers can’t help. He is a fast problem solver and identify accurate issue. Cheers Jame from 20 Gadigal
Reply from Mr Telco
2023.04.12
Thank you very much for your kind words. We will pass your feedback to the technician Ayub that attended your premises.
