PRICE GOUGING, HORRIBLE CUSTOMER SERVICE
WE HIRED THIS MOVING COMPANY BUT IT WASN'T THE BEST CHOICE. THEY PRICE GOUGE. FOR A 1 BEDROOM SET & SOME BOXES MOVE, THEY TOOK 16-HOURS CAUSING THEM TO CHARGE FOR OVER-TIME & DOUBLE OVER-TIME. PLEASE, PLEASE READ YOUR CONTRACT CAREFULLY, BECAUSE THEY GOT US GOOD.
HERE IS THE EMAIL WE SENT TO THEM EXPLAINING OUR COMPLAINTS, THEY CAUSED A LOT OF EXTRA WORK & ISSUES WITH THE FURNITURE:
Good morning Rodny, we hope that you’re doing well. Please accept this email correspondence & information on you Move Central client, Michelle McGee (copied on this email correspondence). As requested, here is our Move Central claim:
On Wednesday, November 29, 2023, we contacted Move Central at (323) 800-2230 because we were interested in receiving an estimate for a moving service. We had contacted 4 or 5 different moving companies within the Los Angeles area. While I was on the phone, I was asked many questions such as move from (Playa Vista), move to (Murrieta/Perris), date of move, how many movers, etc. When it comes to the how many movers question, I responded with “let’s start with 3 & go from there”. After my call was completed, I received a Move Central estimate from Leo Escobedo. I was quoted $139.00 an hour if paying cash & $159.00 an hour if paying with credit card. I communicated this information to Michelle McGee.
As Michelle was deciding on her move date, she asked that I send over all the estimates that I had received. After she reviewed all the estimates received, she chose to work with Move Central because your company seemed competitive in the pricing. She than contacted Move Central & began the process of booking her move. Once she received the move contract/agreement, she was pressured to sign immediately because the agreed move date was approaching.
She was never informed of any overtime or double overtime fees by any Move Central representatives.
On the date (Wednesday, December 27, 2023) of her move, it was already a stressful day but working with Move Central was more stressful. Below, you will find the complaints/issues & pictures that we are claiming:
1st complaint/issue: A very important art piece of hers was not wrapped correctly & was left exposed causing it to be damaged.
2nd complaint/issue: Movers didn’t use gloves when moving her white/beige bed headboard & footboard causing them to get dirty (edges were already dirty but hand prints are shown).
3rd complaint/issue: Movers lost approximately 16 screws belonging to the bed. They confirmed that they lost the bed screws & apologized. They decided to put the bed back together using the remaining screws & skipping holes that should have been filled with screws. This is a hazard because Michelle can fall through her bed at any time. Now she must find a way to purchase the exact screws needed to complete her bed from Ace Hardware, Home Depot, Lowes, etc. This is taking time away from her work schedule.
4th complaint/issue: Movers lost credenza shelf pins & credenza floor leg. Items such as these can’t be found. Michelle has contacted Crate & Barel to ask for replacements but that hasn’t been completed. Her time is very valuable & now she must contact different companies to replace items lost.
5th complaint/issue: When we received the initial estimate, we asked for 3 movers, but we were only sent 2 movers. This caused the move time to be longer than planned. Her move only consisted of a full bedroom set, clothing, & other small items yet it took from 8:00AM to 5:00PM or 6:00PM. Had we been sent 3 movers, this would have helped with the move being completed sooner, than later. This shortage caused the move to go into overtime & double overtime fees. This isn’t fair to Michelle.
6th complaint/issue: Movers damaged a wood storage furniture piece.
7th complaint/issue: Michelle felt pressured when the movers arrived at her new home in Perris because the driver stated, “I am not/can’t unload the move unless I receive full payment”. As a single woman, she did what asked & felt very uncomfortable after that interaction. She paid $250.00 for the deposit & she paid $3,000.00 in cash (only owed $2,877.50) at the end of the move. She left the remainder of the $3,000.00 for the drivers because he stated, “Do I have to give you money back?”.
As you can see, this entire move didn’t go as she should have gone. We hire moving companies to complete our moves, so we don’t have to deal with the stress or craziness.
We are asking that Michelle is being reimbursed for the following:
4-Hours – Overtime Labor Exceeding 8-hours in the amount of $556.00, for being understaffed
4-Hours – Double Time Labor Exceeding 12-hours in the amount $278.00, for being understaffed
Truck & Fuel in the amount of $189.00
Grand Total to be reimbursed: $1,023.00