Mouza - Hatton Garden Jewellers

Mouza - Hatton Garden Jewellers Reviews

Excellent rating
5.0
59 reviews Verified
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Reviews (59)
N M
N M
2024.03.30
Incredible service , very friendly and welcoming, great attention to detail. The ring is absolutely stunning - would highly recommend.
Thomas Boot
Thomas Boot
2024.03.24
My Fiancée and I purchased our wedding rings from Mouza and the experience was fantastic - Miro and Teddy were amazingly helpful and knowledgeable, they took us through every step of the process and even arranged for my fiancée's engagement ring to be repaired and cleaned. We were given regular updates throughout the process of the rings being produced and we couldn't be happier with the end result. Thank you Mouza, 10/10 would recommend to everyone!
Maria Azevedo
Maria Azevedo
2024.03.24
Both Miro and Teddy were absolutely fantastic, from the first appointment to the delivery of our engagement ring. They were working to a tight deadline, but they still delivered on all of our specifications and well beyond our expectations! At each stage of the process they demonstrated knowledge and care, helping us make the right choices. We would not hesitate in recommending them, and we will surely be back! Thank you to Miro and his team at Mouza Jewellers for our dream ring!
Diarmuid
Diarmuid
2024.03.19
After visiting a lot of stores around Hatton Garden, I am so thankful that I found Miro at Mouza. Buying an engagement ring can be a scary process and Miro was incredibly helpful and reassuring throughout. I was never pushed into any purchase and his knowledge was second to none. I had the ring custom made, Miro completely understood my vision and requirements, delivering the most gorgeous ring which my fiancée adores. The ring wasn’t quite the right size, but Miro sorted this very quickly to ensure my fiancée wasn’t without her ring for too long. I would strongly recommend Miro to anyone searching for an engagement ring and I’m so glad I trusted him. I will certainly be back to buy our wedding bands. Thank you!
Andrew Boateng
Andrew Boateng
2024.03.09
Easily the best jeweller in Hatton Garden. Miro was patient in his service and helped me to create a ring from scratch with his designer that still has my fiancée looking at the ring months later in awe. His attention to detail is impeccable and knowledge of his craft amazing. Can’t recommend Mouza enough. Brilliant service
Oliver Vipond
United Kingdom | 2024.03.02
Beautiful Engagement Ring with Excellent Service I recently had the pleasure of purchasing an engagement ring from Miro at Mouza, and the experience was nothing short of exceptional. From the moment I reached out, Miro's communication was prompt and efficient, ensuring all my queries were answered swiftly whilst not applying any up-selling or pressure. I wanted to propose on holiday and Miro ensure the ring ready was remarkably quickly, allowing me to take it on holiday as planned. Miro provided advice on the sizing of the ring for my partner, and demonstrated not just expertise but also a genuine care for customer satisfaction. After proposing, we required an adjustment to the size, and Miro accommodated a free, fast resizing service, completing it within just two working days. The craftsmanship of the ring is exquisite, and it's clear that Miro takes pride in the quality of work produced. Choosing Mouza for such a significant purchase was a great decision. I highly recommend Miro and the team for anyone in search of a seamless jewellery buying experience.

Date of experience: 19 February, 2024
Orlaith Byrne
Orlaith Byrne
2024.02.05
Brilliant experience from start to finish. Felt completely overwhelmed when trying to find a style I liked but Teddy and Miro really put me at ease, explained everything in detail and listened to what I both liked and didn’t like. They made the overall experience throughly enjoyable. After designing what I loved, Miro kept us updated on the progress along with pictures and we collected the ring just 4 weeks later. I really got my perfect ring!! Thanks to the brilliant team at Mouza.
Jamie Pinner
Jamie Pinner
2024.02.04
Great experience! Wasn’t too sure what I was up to but found Mouza online and so headed to Hatton Garden. The shop is a small area within an area that houses a few shops but don’t let that put you off at all! Miro took the time to talk to me about lots of different factors, staying true to the budget I’d suggested and not pushing me at all. We agreed on a style with some small changes and then started looking at the diamond. Miro talked me through all the different variables and suggested which ones to prioritise over others given my budget wasn’t infinite. We agreed what seemed to be a very fair price and I was to pick it up in a couple of weeks. Communication was great and the ring didn’t disappoint - everyone who sees it appears to genuinely love it, most importantly my fiancé. Highly recommend using these guys!
Phillip Adkins
Phillip Adkins
2024.02.03
Wow! What can I say, the most amazing experience and total care from Miro and the team. From the moment I stepped into Mouza the warm and friendly welcome certainly put overwhelmed nerves at ease. I felt really looked after and cared for throughout the whole process. No task or request was too big and I felt 100% confident that Mouza was the right choice... And boy, did they deliver well above expectations. The ring was magnificent and of the highest quality. Thank you so much for making the whole proposal truly magical. I would certainly recommend you to everyone.
Reply from Mouza - Hatton Garden Jewellers 2024.02.04
Dear Phillip, we're delighted to know we could make your experience truly magical. Thank you for your wonderful comments about Miro and the team- your recommendation means a lot!
Craig Murray
Craig Murray
2024.01.31
My wife and I have shopped at Hatton Gardens for years, but recently we met Miro at Mouza Jewellers. I wanted to purchase a gift for my Wife and we needed a repair on her wedding ring. The attention we received was very welcome, the relaxed manner of Miro instantly helped us to trust him; the quality of his Jewellery was exceptional, and yet, not as exceptional as the service and advice we received. We will not go to another Jeweller in Hatton Garden now, once you have trust and confidence, the knowledge of exeptional service at a fair price we will always return. We cannot recommend Miro highly enough.
Reply from Mouza - Hatton Garden Jewellers 2024.02.04
Dear Craig, Thank you for your fantastic review! We're glad Miro was able to assist you effectively and we look forward to serving you again in the future.
Katya Hamilton-Smith
Katya Hamilton-Smith
2024.01.06
Fantastic experience and a beautiful wedding band that fits perfectly with my engagement ring. The service from Miro was amazing, 100% would recommend!
Reply from Mouza - Hatton Garden Jewellers 2024.02.04
Dear Katya, we're glad you love your wedding band and appreciate your kind words about Miro's service. We hope to serve you again in the future.
Matthew Clark
Matthew Clark
2024.01.03
Hannah and I are so happy with the ring. Miro and Teddy were amazing. Genuine, reliable and also really kind and down-to-earth. They designed the perfect ring for us and it was a really enjoyable experience. Thank you, thank you, thank you! Teddy....get back to swimming :)
Reply from Mouza - Hatton Garden Jewellers 2024.02.04
Thank you, Matthew! We're happy to hear you love the ring. Our team, especially Miro and Teddy, appreciated your praise. And yes, Teddy is working on her swimming skills!
Amit S
Amit S
2024.01.02
Thank you to Miro and team for helping create a beautiful engagement ring for my fiancée! We went to Miro with a specific design in mind, and he guided us through the entire process culminating in a unique, bespoke ring that my partner loves! Miro was patient, kind and knowledgable throughout - would happily recommend!
Reply from Mouza - Hatton Garden Jewellers 2024.02.04
Dear Amit, we're really happy you had a great experience with Miro and team. Knowing your fiancée loves the engagement ring makes our work fulfilling. We appreciate your recommendation!
Mariyam
Mariyam
2023.12.19
We bought our engagement ring and wedding band from Miro in November 23. We found his shop by chance whilst browsing in Hatton Garden. I was in between a few styles of rings at the time. Miro presented all possible options and always provided great suggestions based on what I liked about certain rings. He was patient and knowledgable, never tired of what seemed like trying on every ring in the shop! In the end, I settled on a design that I hadn’t seen anywhere else- and learned the brand has their own exclusive designs. His wealth of knowledge and experience really showed when explaining diamonds and rings to us, what would be practical and feasible in terms of style. After placing our order, we chose our stone together- he was sure to choose the best possible stone for us, with all the characteristics we wanted. Miro provided excellent customer service- he expedited delivery of the stone at no charge to us, so we could have it in time. We were invited to look at the stone when it arrived- at this point we had the option, to continue with the stone or to choose a different one if we didn’t like it- but we were more than happy with it. Miro kept us updated every step of the way, and the ring was complete in 2-3 weeks. I wasn’t sure about the fit of the ring, and Miro even advised me to take it away for a week to wear it and see how it feels, and then to return if I would like it resized, before the ring was entirely finished- so changes could be made. It’s is obvious from speaking to him of his in-depth knowledge of rings, styles, diamonds and fit. He will look after you every step of the way, and you can be confident in your purchase with him. The pride he takes in his work is obvious- I would definitely recommend giving him a visit!
Scott M
Scott M
2023.12.10
Miro was fantastic, he gave me really solid advice and was so helpful. He understood exactly what it was that I was looking for, explained everything in layman’s terms, and kept me updated throughout the whole process including cleaning advice after I had proposed. Thank you so much Miro, will see you soon for the wedding band shopping.
kalvir chahal
kalvir chahal
2023.12.04
Great experience and Ring and A* service from Miro, would 100% recommend
Jack Orgles
Jack Orgles
2023.12.02
Absolutely fantastic experience from the first call to meeting him at the shop and picking up! Talked me through everything diamond and how things work, made me feel really at ease and helped me choose a beautiful ring she loves! Thankyou!!
Mohamed Ali
Mohamed Ali
2023.12.01
WOULD HIGHLY RECOMMEND !!!! Absolutely amazing work and experience at Mouza. Took the time to walk me through the options and make it customised in every sense was the teams was able to do magic in such a short timespan (7 Days) for both the engagement ring and the wedding bands. Also an added extra diamonds around the wedding bands from 70% coverage to 100% coverage as well as an extra .25 carats on the house. Truly amazing experience here.went above and beyond to work in the very limited time span. I have nothing but praise and thanks to the business.
Ikram
Ikram
2023.11.29
Je suis très satisfaite du service exceptionnel fourni par Miro, mon joaillier, pour ma bague de fiançailles. Son expertise, sa patience et son attention aux détails ont vraiment contribué à créer une pièce magnifique et unique. Merci, Miro, pour cette expérience mémorable et le précieux symbole que tu as créé pour nous! La qualité exceptionnelle du service de Miro et la beauté de ses créations m'incitent à revenir chez lui pour de futurs achats de bijoux. C'est sans aucun doute mon joaillier de confiance, et j'ai hâte de découvrir d'autres pièces uniques dans sa collection!
James Dowling
James Dowling
2023.11.09
Amazing experience from beginning to end! Miro is the best. Looking for an engagement ring is a very stressful process, from understanding what to get and feeling comfortable with the price - it's a minefield. By luck I came across Miro as I was browsing Hatton Garden, I was impressed by his warmth, patience and knowledge while I was just figuring out where to start. Something that becomes immediately obvious is Miro's passion and expert knowledge of diamonds. He was never 'pushy' and always had time to answer my questions in a way that meant I genuinely learnt about diamonds instead of just pointing to the more expensive option. I of course shopped around many different jewellers, including some Hatton Garden jewellers with a huge presence online and I just didn't feel as though the experience was as genuine compared to Miro at Mouza. When shopping for such a big/important purchase you want to have full trust that your jeweller will do their very best for you and I definitely got that feeling from Miro. After many meetings in which Miro was super patient, he ended up sourcing an amazing natural diamond that fit our specs perfectly, all the way from the US! He then created the most perfect ring which was exactly as I envisioned. My now fiancée cannot stop looking at it and it gets so many complements! Overall I cannot thank Miro enough! If you are looking for a bespoke engagement ring of the highest quality I fully recommend Mouza!