Mole Management Pest Control Reviews

Mole Management Pest Control Reviews

4.9

Excellent - based on 63 reviews

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Reviews (41)
alison woodacre
alison woodacre
2022-03-12
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Fantastic service,. Stephen really caring and genuine guy. He went above and beyond to make me feel at ease. Got Squirrel in house and terrified. He's doing everything he can to help me get rid. Top man Top service. Thank you Alison
Reply from Mole Management Pest Control 2022-03-12
Thank you so much for the kind words. I am glad I could help.
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Samantha Mitchell
Samantha Mitchell
2021-11-04
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
What a brilliant service Stephen provides! I looked online for a local company to deal with a wasp nest. Stephen answered my phone call straight away and then apologised because he couldn’t get to me until the afternoon (same day)! He was very reassuring, he fully explained the costs and the process. He arrived at my house 2.5 hours after I’d called him, at the time he said he’d arrive. He was friendly, polite, efficient and very informative. I cannot recommend him highly enough! Many thanks Stephen
Reply from Mole Management Pest Control 2021-11-04
Thank you so much for taking the time to leave a comment. It is very much appreciated.
daniel ogden
daniel ogden
2021-11-02
Positive
Professionalism
Punctuality
Responsiveness
Quick to respond to my asking. He was very polite and friendly even going out his way to avoid taking things through the house etc. Gave me some useful advice and treated the wasp nest despite the worst weather conditions. Thank you.
Reply from Mole Management Pest Control 2021-11-02
Thank you for taking the time to leave a comment.
philip smith
philip smith
2021-10-14
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
An excellent pest control service. It dealt with my problem of a wasps nest in the eaves promptly and efficiently at a more than reasonable cost. I highly recommend this service.
Reply from Mole Management Pest Control 2021-10-26
Thank you so much for the kind words.
Pam Steed
Pam Steed
2021-10-04
Positive
Professionalism
Responsiveness
Value
A fantastic response time from our initial phone call regarding a wasps nest, together with and all-round excellent service. I would not hesitate to recommend this company. Thank you for helping us to solve our problem.
Reply from Mole Management Pest Control 2021-10-04
Thank you so much for taking the time to leave a review. Please don't hesitate to contact me if you need further assistance.
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Llewellyn sadler
Llewellyn sadler
2021-09-21
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Top 5 Star service. Spot on time. Very polite & knowledgeable. Did what he said he would do. Many thanks Steve. Llew
Reply from Mole Management Pest Control 2021-09-21
Thank you for the kind words.
Sandra Bleakley
Sandra Bleakley
2021-09-18
Positive
Professionalism
Punctuality
Highly recommended. Fast response and brilliant service, as always. Thanks for all your help once again, Stephen.
Reply from Mole Management Pest Control 2021-09-18
Thank you so much for taking the time to leave a review.
Jacqueline Corcoran
Jacqueline Corcoran
2021-09-07
Positive
Professionalism
Punctuality
Responsiveness
Value
Absolutely excellent service on a Sunday within an hour of us discovering a wasps nest in our garage by Stephen. Very competitive price and guarantee that if a further problem in 5 days then stephen will return. Very courteous and attentive - we were talked through the elimination process at length and also about how these nests form and develop. Wouldn’t hesitate to recommend. In fact, we have today - to our neighbours who also had a wasps nest !!
Reply from Mole Management Pest Control 2021-09-07
Thank you so much for taking the time to leave a comment.
Liz Scollon
Liz Scollon
2021-08-28
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Reply from Mole Management Pest Control 2021-10-26
Thank you for taking the time to leave a comment.
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Liz Scollon
Liz Scollon
2021-08-28
recommends
Since moving house next to a woods, we've been calling Stephen annually to treat the new wasp nests that appear. Always prompt. Good communication. Happy to answer questions by text or over the phone. Very knowledgeable. Highly recommended
Karen Barber
Karen Barber
2021-08-26
Positive
Professionalism
Punctuality
Responsiveness
Value
For a week or so we’d noticed what we thought were dead hoverflies in an upstairs room. A couple of days ago we spotted insects flying outside around the gutters. Only when someone cleaning our gutters got stung did we think it might be a bit more of an issue. We rang a few companies. As someone who hasn’t needed such a service before I was shocked by the varying responses. Some were happy to come out immediately but quoted nearly £200 for the pleasure, while others said they would charge us to come out even if they couldn’t do anything. I wasn’t sure what to do. Found Stephen’s number next on the list and rang, not expecting anything different. Boy, was I wrong! My first phone call with Stephen focused on gathering info about the issue and what possible causes there could be. He outlined potential issues and gave advice that reassured me he (a) knew what he was talking about and (b) didn’t just want the money. I was happy, on his advice, to leave things. The day after we noticed increased activity so I called back and asked if we could arrange a visit. This was promptly done. Stephen arrived and could see where the issue was. However, he asked if the loft was accessible as he said treating the nest from inside would be more effective. Our loft is pretty full, and even after being guided to the wrong space by me he was prepared to try further along. Within minutes he’d spotted the nest and was getting set up to do a job I really don’t envy him. From start to finish, Stephen was fantastic. He clearly loves what he does and his approach throughout was the perfect blend of reassuring and professional. He monitored the area from outside and was satisfied the wasps were doing as expected before leaving, giving clear guidance about what to do/look for and what steps to take if the wasps still seemed to be around. I’m really hoping I don’t have to call him back out…but so far, so good.
Reply from Mole Management Pest Control 2021-08-26
Thank you for taking the time to leave a comment. Hopefully you won't have any more invading wasps.
Ann Gregory
Ann Gregory
2021-08-26
Stephen provides a great service, very timely, efficient, friendly and informative.
Reply from Mole Management Pest Control 2021-08-26
Thanks so much for the kind words.
Graham Roberts
Graham Roberts
2021-08-14
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Stephen offered a fast and efficient service would recommend
Reply from Mole Management Pest Control 2021-08-18
Thank you for the kind words
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Louise Makin
Louise Makin
2021-08-13
recommends
Stephen was amazing sorting out my problem with wasps treated them quick and effectively job well done thank you
Louise Makin
Louise Makin
2021-08-13
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Stephen sorted out my wasp investation promptly and effectively. Stephen was very knowledgeable and gave me some great advice. I would highly recommend mole management of you need a service for pest control.
Reply from Mole Management Pest Control 2021-08-18
Thank you for taking the time to leave a comment.
Jeff Killan
Jeff Killan
2021-08-08
We had a wasp's nest in our kitchen bay roof. Rang Stephen who arrived within half an hour. He treated the nest, as it had started to rain he said the treatment might not be fully effective but he would come back if it was not effective. This was four days ago and we've seen no more wasps so it seems to have worked. We can highly recommend his service
Reply from Mole Management Pest Control 2021-08-08
Thank you so much for taking the time to leave a review. Reviews really do make a big difference to our small company.
Karin Thompson
Karin Thompson
2021-08-03
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
I had an emergency as there was a huge amounts of wasps in a bedroom. I phoned several numbers, before reaching Stephen, to be told anything from 48 hours to 14 days. I was quoted on average £175 plus vat with other sources. Steven arrived within 3 hours and the cost was a flat £59. Aside from that, he was incredibly helpful, professional, genuine and efficient. He dealt with a very problematic wasps nest outside and the issue inside which had become distressing. The assurance that he would return if need be and even trusting me to pay after he had left via bank transfer means that this true gentleman is being added to my contacts, just in case. Please, don’t go to any other, large companies will not give the service that Stephen provides. Highly recommended. Thank you
Reply from Mole Management Pest Control 2021-08-03
Thank you for the kind words. Please don't hesitate to contact me if the problem persists.
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Jenny Shepley
Jenny Shepley
2021-07-25
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Steven is a very polite and professional man, He came out very quick And gave advice And then the phone back A-day later to see how we were getting on. would highly recommend thankyou so much for all your help.
Reply from Mole Management Pest Control 2021-07-25
Thank you so much for taking the time to leave a review, it really does help our small business.
Qumer Khan
Qumer Khan
2021-07-12
Positive
Professionalism
Punctuality
Responsiveness
A very quick response, and a visit was arranged within 24 hours of initial enquiry. The process of treatment was explained well, and follow ups offered if needed. I would go go lay recommend this business for any pest control issues.
Reply from Mole Management Pest Control 2021-07-12
Thank you for the positive feedback. It really helps small businesses like ours.
Adele Greenhalgh
Adele Greenhalgh
2021-06-02
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Stephen came out on the same day as we rang him. We had bees in a bird house right outside our kitchen door. Although we didnt want them there we didnt want to hurt or kill them. He understood our needs and removed them very quickly. They will enjoy the rest of the summer in their new home. Good price for a great job. Thank you Stephen.
Reply from Mole Management Pest Control 2021-06-03
Thank you so much for the kind words.