Xcel Energy HomeSmart Reviews

Called May 20, 2024 to have dishwasher fixed. Told me HomeSmart switched to HomeServe and HomeServe had no information on me and I had to call Xcel. Service Rep couldn't help me, said she would send an email to someone. Days later I called again and no help again from Rep so asked for a supervisor. May 30 supervisor called and said Nicole who handles the issues with the HomeSmart/Serve transition will call me in a few days. She never called. Called again and was given an email address as Reps cannot help me. Sent email on June 11 and still no return call. It's now been almost a month with broken dishwasher and NO ONE HAS CALLED ME BACK. What if it was my water heater, or my furnace in the winter that quit working? I'm supposed to wait for a month and no one can find my contract? How does Nicole have a job when she can't bother to call me to get this straightened out. Save your money for a real repair service and do not sign up with this scam.

This company doesn't return phone calls and when you do get someone one the phone they do not fix any problems. I have been told that we are getting taken care of, but my AC unit is still not working months after it was improperly installed by a contracted technician. Matt Montgomery himself has said that he was going to get to the bottom of our issue and weeks have gone by without AC. Matt's employee bio says that he takes care of his customer's needs, which hasn't happened. Their salesman Jim Dudley has ghosted us as well. The unit was not installed properly per a service tech from another company and he said that it needs to be reinstalled correctly so it doesn't leak water and coolant has been added twice. We are making monthly payments on a unit that hasn't worked right since installed improperly months ago. DO NOT USE THIS COMPANY!!!

Failed to tell me they were no longer in business and someone else took over. Got a credit on my account and no appliance repair plan because they ghosted me. Zero stars!

Quick service within 24-48 hours with knowledgeable people to help troubleshoot and repair the issue!

Great service overall

I couldn't get done what I needed online. Took a week to get a call in. A couple of days the customer service lines were "down" then it was 20 minute hold times. Finally got a person. I asked to cancel Home Smart, thought it would take ages, took two minutes, prompt and knowledgeable service, it just took ages and frustrations to get there.

Called on a Friday for an issue with my dishwasher. Representative couldn’t find our account and was very rude. Told me I would receive a call next business day. Monday has come and gone with no call back. Not the first time this unresponsiveness has happened.

I didn't know if I would ever use this, but I did. My furnace stopped working on a thursday. Called right away at 7am. Dude that helped me on the phone wasn't the nicest. But KB service called me back about an hour and a half later and got someone over later that afternoon. Sean came. He was awesome. Figured out what was wrong with it. They needed to order part and told me Monday. I went and got some space heaters and waited the 3 days. On Monday kb service called me back, and said they were sending ado out. Again. He was super awesome as well and got my furnace up and running! Not sure if I should be leaving review for homesmart or kb.

Edit-They can reply to a negative review, but cannot contact me? They also give out your information to other companies to call you for quotes. They are a Scam as you can see. No notes were left that anyone could read and they still haven’t called back to explain anything. Save the money you would put into this to have someone that does honest work! KB services who is working for Homesmart red tagged me without telling me information needed. They told me to call Xcel. Xcel then tells me they should've given me info on what to do from there. They then setup several more tickets and day without showing up or calling. Xcel or homesmart could’ve cared less if we froze. I’ll be dropping them. No need to pay them if they won’t do what they say. Had someone else do the work with no problem. They are a scam

Handled it! 🙏🙏🙏

A total scam service which still gets charged if you close you excel energy account..

the people who answered the phone was super rude!!!

Im still waiting for my “48 hour call back to schedule” 9 days later and it’s -7 degrees outside. I requested service for my boiler and got ghosted.

They fixed what was needed. Had to wait for part, but was happy with the results.

Horrible set. No thank you.

Every experience, they don't have any pets with them or not the right tools. It happens.