Milestones Bairnsdale - Dawson Street Campus

milestones.com.au/vic/bairnsdale/dawson-st

Milestones Bairnsdale - Dawson Street Campus Reviews

Average rating
3.2
11 reviews Verified
Milestones Bairnsdale - Dawson Street Campus
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Reviews ( 11 ) 3.2

IRN1923
IRN1923
2024.03.15
Unfortunately, things have gotten worse at this centre. At one point, my child enjoyed coming here, but ever since the ownership changed, I've became concerned about bringing my child there, so I've removed them. The amount of staff turnover is out of control; I found it difficult to receive information about my child's day from the staff and felt uneasy when some of them didn't know who I was talking about. Every week, there would be emails telling you to keep your child at home or to be the first in best dressed because of staffing shortages. Steer clear at all costs.
Reply from Milestones Bairnsdale - Dawson Street Campus 2024.03.20
Your feedback is important to us, and our Centre Manager is happy to speak with you direct to gain a better understanding of your experience. We are committed to going above and beyond for our families to ensure a positive experience. Alternatively please email feedback@affinityeducation.com.au to discuss.
K HxB
K HxB
2023.12.07
Wow this place went from fantastic to a flop in the last 12 months since the new company has taken over. Has lost lots of amazing staff and is screwing over the good ones remaining. My daughter dreaded coming here by the end. Would come home filthy. I'd ask her what she did for the day and she responded " I just waited for you so I could go home" very heartbreaking. I wish I'd removed her sooner. Towards the end she had a little mess from toileting and didn't get any assistance to help clean herself up even though she said she told the Educator, she couldn't even access her bag to get clean clothes as the bags had been taken out of the room towards the end of the day for cleaning.
Reply from Milestones Bairnsdale - Dawson Street Campus 2024.02.07
Your feedback is important to us, and our Centre Manager is happy to speak with you direct to gain a better understanding of your experience. We are committed to going above and beyond for our families to ensure a positive experience. Alternatively please email feedback@affinityeducation.com.au to discuss.
Stacey Hosemans
Stacey Hosemans
2023.07.30
Reply from Milestones Bairnsdale - Dawson Street Campus 2024.02.29
Your feedback is important to us. Please email feedback@affinityeducation.com.au to discuss this matter further.
Laura Roberts
Laura Roberts
2022.10.11
I cannot thank the team enough at Bk’s. With a few new changes of management, the team here are fantastic. My two children attend full time and have never been easy meeting new people however they have unconditional love for all staff here, I cannot thank you enough. They have learnt some amazing things recently such as recycling which we have implemented at home ensuring we protect the environment; correcting mum if I do something wrong. Then to good choice and wrong choices, identifying rights and wrongs which is fantastic. They understand these words better then yes and no. Thank you for everything you do. You all have made such a great difference in my children’s lives and mine.
Reply from Milestones Bairnsdale - Dawson Street Campus 2022.11.15
Thank you Laura for your honest and lovely feedback. Ongoing positive relationships and communication with our families and children is key to our philosophy and continued success. My team are passionate and do a wonderful job in shaping little minds. We love watching your beautiful children grow and learn with us
Penny Armstrong-Boehk
Penny Armstrong-Boehk
2022.03.31
I recently started employment with Bk's, coming from 6 years experience in Outside School Hours Care, I find this family operated company brings elements of respect, courtesy and care towards their employees and clients. It is a special environment to work in, as there is a high energy, coupled with a peaceful and nurturing atmosphere, including lots of colour, and the environment is always clean. I find the management team is well grounded and highly experienced, they are calm and thoughtful and considerate, they acknowledge individuals uniqueness and everyone is valued and feels important who walks through their doors, they are acknowledged. I think this service is worth a look, if you are thinking about a stable space for your child/ren.
Reply from Milestones Bairnsdale - Dawson Street Campus 2022.03.31
Thank you so much Penny - we are totally invested and have been for near 30 years in the care and education of children along with employing many, many staff both fully qualified and via traineeships. We are will always ensure that we all do it right - for the families and for those working with us, for a better and brighter future for children entrusted in our care. We are not perfect - but will always support, collaborate and remedy what we can and when we can. Again, thank you - it's a pleasure having you on board and we look forward to a long lasting professional relationship with you. Kindest regards Di, Sean, Kim and Tara
Jacelyn Wood
Jacelyn Wood
2022.03.15
My daughter has been going here since she was one year old. She started off as part time, and now at 4yo she is full time between kinder and day care. Some staff have changed but most have stayed the same, they helped with her separation anxiety at the beginning, and were so understanding. When new staff have come through the center, she is excited to meet someone new, but loves the ones that she has known forever. She has learned so much from them all. They keep you informed on what is happening and what they're learning that day
hayley loveday
hayley loveday
2022.03.15
My 4 year old attends the service 5 days a week for the last 2.5 years. The Educators are always welcoming to both myself and daughter. My daughter shares a strong bond with the Educators in her room and is always looking forward to attending to see them and her peers.
Caroline Rochester
Caroline Rochester
2022.01.11
Sherridan Kyle
Sherridan Kyle
2021.11.15
I have never been made to feel so deeply ashamed as a parent than I was made to feel by the management and reception staff at this facility. Having a child with severe separation anxiety is difficult enough to try and transition into care, without being made to feel like a complete burden and inconvenience. Being abruptly told "I do not have the staff to worry about your child." How a person with such little empathy, compassion and patience can be in this profession is beyond me. We came here desperatley hoping for understanding and guidance from trained professionals. When trying to communicate this, the owner just walked away leaving a smug and antagonistic receptionist shaking her head at me. I hope no other parent is made to feel this way in the future.
Reply from Milestones Bairnsdale - Dawson Street Campus 2022.03.31
Firstly - we would never use the words and I quote "I do not have the staff to worry about your child" - we are not here to fix - we are here to support children and families - where and when we can -
Benjamin Hall
Benjamin Hall
2020.12.10
My daughter loves going to bks,the staff are amazing amd so patient with my daughter,they always ask things about her so they are aware and are just generally so good with her we’re having a great experience at bks 👌
Sarah
Sarah
2020.03.17
Di & Sean have done a wonderful job setting up the (new) BK’s centre. Our kids genuinely love coming to “Kindy” each day. BK’s has a caring, stimulating environment for the Kids. The centre itself is very aesthetically pleasing, clean & modern. The staff show a caring and nurturing relationship towards the kids. And as a whole, the centre allows children time to explore and learn new activities. We feel extremely satisfied that BK’s Early Learning Centre supports all aspects of our children’s development, including their social, emotional, physical and cognitive needs.