Big job completed on XF
Very competent staff. Clearly know their way round jaguar cars. Had a very long and varied list of faults on my 2009 XF. They sorted everything and the bill was reasonable. Their depth of knowledge and experience is the main benefit with these guys. I had several faults which other Jag specialists had not diagnosed correctly. They sorted these in no time. Would definitely recommend.
Date of experience: 06 August, 2026
During the MOT inspection, they discovered a significant issue with my F Pace that, ironically, wasn't even related to the MOT itself.
Paul took the time to thoroughly explain the problem and even showed me what was wrong. He was able to find a replacement part, which they installed today, saving me a substantial amount of money. I can't praise their service enough; they truly stand out as a top-notch garage.
Update 6th August '26
Major service completed and as usual very professional and friendly.
Frankly marvellous
This company has been a Godsend .My local garage was unable to do almost anything on my Jaguar 2011 XF . This garage has done everything I asked at a
reasonable price . Perfect job every time . No fuss , they just DO it .
Date of experience: 28 July, 2026
Had major service completed on RR Evoque. Very efficient, kept updated, online JLR service record updated (worth noting that JLR themselves forgot to do this at the last service, this was pointed out by Mike Allen S. at the time of booking and advised to get resolved prior to our appointment). Much better value than main dealer and will continue to take our RR here for service/repair going forward.
I have finally found a reliable, ethical, professional garage that does not cost the earth. They repaired my jag XE a few times and did a wonderful job for a very reasonable price. On a couple of occasions they diagnosed faults and did not even charge me. Really appreciate their efforts and kindness.
I use Mike Allen services all the time. The Owner Paul is super helpful and has tonnes of knowledge. Nothing is an issue and I can be a bit fussy. They are busy as all good businesses are, so plan ahead for servicing and repairs. I would not go anywhere else in the area now.
Service and MOT
Absolutely first rate service,
Nothing is to much trouble
Excellent value for money
Would highly recommend 👌
Date of experience: 12 May, 2026
Amazing service from Mike Allen, I took my discovery sport in for a knocking sound problem and within the hour of leaving it with them they called me a diagnosis with some questions. I was fully expected to pay myself but Mike Allen sorted it out with Land Rover Warranty. Saved me quite a bit of money there which I am very grateful for.
I have amended the review due the part that Mike Allen changed wasn’t a genuine part. I did specifically say I wanted original parts so I am shocked and disappointed that a aftermarket part was fitted.
Took my car to this Jaguar ‘specialist’ as the timing chain needed replacing and this was apparently the best place in the area, they changed the part and once the car came back there was a knocking sound, my partner took the car back to them and they checked it over and said this was the chain wearing in and it would eventually go away, after the noise not going away we went back again and he told my partner that the timing chain needed replacing forgetting that it had been changed by them 3 months previously, Paul from Mike Allen said actually no it’s running low on oil which has caused the timing chain to stretch. Even though we’d topped up with oil a few weeks previously to do a long journey. After this Paul was very rude on the phone and told us that the car needed to be ‘moved on’. We got a second opinion from another garage which said that the timing chain hadn’t been changed correctly and cheap, aftermarket parts had been fitted by Mike Allen. The garage said we did not need to move the car on and We had them replace the chain again and was charged a fraction of the price than what Mike allen charged and was no knocking sound at all which they also noted there should not be after a timing chain is done and it should run smooth straight after. I would not recommend Mike Allen at all after this experience and especially Paul as he is a very rude bloke and does not know what he is doing when it comes to cars.
Bad service
I wish I could give them 0 stars. Absolutely useless garage with terrible customer service. From start to finish, it was a frustrating and disappointing experience. They claim to be specialists, but the level of knowledge and professionalism I encountered did not reflect that at all.
In contrast, I’ve had a much better experience with CJP4X4 — far more competent and genuinely helpful.
I won’t be taking my car back here again. Completely wasted my time. I strongly recommend avoiding these clowns. They are specialist in ripping people off.
Date of experience: 11 December, 2025
0 Star – Worst garage experience
Very poor customer service. I was rushed to collect my car without being given full details about the work carried out. Despite servicing my car here twice a year and using them for additional repairs, the experience has been consistently disappointing.
They claim to be Land Rover specialists, but the service does not reflect that. Prices are high for what you actually receive. The parking space is very limited, and there seems to be constant pressure to collect vehicles quickly rather than ensuring customers fully understand the work done.
I will not be returning. I would rather take my Land Rover to Halfords than use this garage again.
Very unprofessional experience, especially from Paul.
Maybe early to say, but everything seems ok so far. Cam and fuel belt change with a full service. People seem very knowledgable. Strangely, Jaguar’s SatNav struggles to get you to the place.
I was recommended this garage by a friend, super easy to call up and book an MOT, it was done in 2.5 hours and they were really lovely. No messing about and reasonably priced aswell. Will definitely be using them again in the future!
An oasis of customer service excellence
Having been blown off by the Jaguar main dealer with little empathy for my situation, Mike Allen service centre welcomed me at no-notice, investigated immediately on arrival and fixed the problem within 30 minutes. They were friendly, efficient and informative. This is a 5* business where so many these days have little or no time for customer service. Well done and I'll be back - Wholly recommended.
Date of experience: 06 October, 2025
Great service. Good price for a service even though I don't have a jaguar or land rover. My Mini had a service and rear anti roll bar ball joints replaced. Very happy
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