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Found a hair in the food. They did not want to change the food nor did they apologise. After a while, and asking again they changed it but did not seem apologetic. Overall bad service, but food was okay.
Reply from Meshwi
2025.11.26
Hi Sanya,
Thank you for sharing your feedback. We take every concern seriously, and we’re sorry to hear your experience didn’t meet your expectations. When you raised the issue, our team prepared a completely fresh platter straight away, and it appeared the hair may not have come from our kitchen — but we still replaced everything to ensure you were comfortable.
Our intention is always to provide warm, attentive service, and we’re sorry if this wasn’t clearly felt on the day. We truly value all our guests, and we would really appreciate the chance to show you the level of hospitality we are known for. If you’re open to it, please get in touch with us directly — we’d love to make things right for you.
Thank you for sharing your feedback. We take every concern seriously, and we’re sorry to hear your experience didn’t meet your expectations. When you raised the issue, our team prepared a completely fresh platter straight away, and it appeared the hair may not have come from our kitchen — but we still replaced everything to ensure you were comfortable.
Our intention is always to provide warm, attentive service, and we’re sorry if this wasn’t clearly felt on the day. We truly value all our guests, and we would really appreciate the chance to show you the level of hospitality we are known for. If you’re open to it, please get in touch with us directly — we’d love to make things right for you.
Reply from Meshwi
2025.11.26
Dear Mr. Alimul,
Thank you so much for your wonderful 5-star review and for choosing to dine at Meshwi in Bethnal Green. We are absolutely thrilled to hear that you had such a positive experience.
Reading your kind words is the best motivation for our entire team, from our chefs in the kitchen to our front-of-house staff. We pour our passion into every dish we serve, and it's incredibly rewarding to know that it made a memorable meal for you.
We truly appreciate you taking the time to share your feedback and we look forward to welcoming you back for another fantastic meal very soon.
Warm regards,
The Meshwi Team
Thank you so much for your wonderful 5-star review and for choosing to dine at Meshwi in Bethnal Green. We are absolutely thrilled to hear that you had such a positive experience.
Reading your kind words is the best motivation for our entire team, from our chefs in the kitchen to our front-of-house staff. We pour our passion into every dish we serve, and it's incredibly rewarding to know that it made a memorable meal for you.
We truly appreciate you taking the time to share your feedback and we look forward to welcoming you back for another fantastic meal very soon.
Warm regards,
The Meshwi Team
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Delicious kebab with rice to go, best one in the bethnal green / Hackney Road area! Perfect for dinner option, generous portions.
Reply from Meshwi
2025.11.26
Dear Tessa,
Thank you so much for your wonderful 4-star review! We're thrilled to hear you think our kebab with rice is the best in the Bethnal Green and Hackney Road area – that's fantastic praise!
We're especially glad you enjoyed the generous portions and found it to be a perfect dinner option. Our team works hard to deliver great value and delicious food, so your comments mean a lot.
We look forward to serving you again soon and hopefully earning that 5th star next time!
Best regards,
The Meshwi Team
Thank you so much for your wonderful 4-star review! We're thrilled to hear you think our kebab with rice is the best in the Bethnal Green and Hackney Road area – that's fantastic praise!
We're especially glad you enjoyed the generous portions and found it to be a perfect dinner option. Our team works hard to deliver great value and delicious food, so your comments mean a lot.
We look forward to serving you again soon and hopefully earning that 5th star next time!
Best regards,
The Meshwi Team
I ordered the mixed grill during my visit, and the whole experience turned out far better than I expected. The meal started with the chicken boneless grill, which was cooked with real care. It was soft, juicy, and had a nice balance of seasoning that made each bite worth it. Chicken often ends up dry or bland in many places, but here it tasted tender, full of flavour, and clearly freshly prepared.
The cheese chips were simple but surprisingly satisfying. The chips were crisp on the outside and soft on the inside, and the melted cheese on top was just the right amount. It did not feel heavy, and it was the kind of side you keep reaching for without thinking.
The lamb shawarma became another highlight of the meal. It had a rich warm flavour without being oily or overpowering. The seasoning was spot on, and the meat tasted fresh and well marinated.
I also have to mention the Adana kebab because it was absolutely extraordinary. It had a depth of flavour that stood out from everything else and made the whole meal even more memorable.
Overall, the food felt thoughtfully prepared and very satisfying. The portions were generous, everything arrived warm, and you could taste the care in each item. I would happily return and recommend this place to anyone who enjoys good quality grilled food.
Disappointing. The starters were nice but everything else tasted below average. The wraps were full of onions which was overpowering in taste. Midway through the meal we were made to move seats to accommodate another party. Not my cup of tea.
Reply from Meshwi
2025.11.26
Dear Shanaz,
Thank you for taking the time to leave your feedback. We are genuinely sorry to hear that your experience at Meshwi was disappointing.
Firstly, we sincerely apologise for the inconvenience of having to move tables during your meal. Our team should have communicated this more clearly and sensitively when you arrived. The table was pre-reserved for another party, and we unfortunately have limited seating. We understand this was disruptive to your evening, and we are reviewing our seating and communication procedures to ensure this does not happen again.
Regarding the food, we are glad you enjoyed the starters, but we are concerned to hear that the main wraps did not meet your expectations. Your comment about the onions being overpowering is valuable feedback, and we will share this with our kitchen team to review our recipes and preparation methods.
We take all feedback seriously as it helps us improve. We hope you might consider giving us another chance in the future to provide you with the positive and delicious dining experience we are known for. If you would be willing to discuss this further, please contact us directly
Thank you for taking the time to leave your feedback. We are genuinely sorry to hear that your experience at Meshwi was disappointing.
Firstly, we sincerely apologise for the inconvenience of having to move tables during your meal. Our team should have communicated this more clearly and sensitively when you arrived. The table was pre-reserved for another party, and we unfortunately have limited seating. We understand this was disruptive to your evening, and we are reviewing our seating and communication procedures to ensure this does not happen again.
Regarding the food, we are glad you enjoyed the starters, but we are concerned to hear that the main wraps did not meet your expectations. Your comment about the onions being overpowering is valuable feedback, and we will share this with our kitchen team to review our recipes and preparation methods.
We take all feedback seriously as it helps us improve. We hope you might consider giving us another chance in the future to provide you with the positive and delicious dining experience we are known for. If you would be willing to discuss this further, please contact us directly
Cold sherwma wrap, the bread part was cold for all of the sherwma wraps
Reply from Meshwi
2025.11.26
Dear K A,
Thank you for taking the time to share your feedback with us. We’re very sorry to hear that your shawarma wraps were served cold, particularly the bread. This is not the standard we aim for, and we sincerely apologize for the disappointment this caused.
We always strive to serve fresh, warm, and delicious food, and it’s clear we fell short during your visit. Your feedback has been shared with our kitchen team to ensure better attention to temperature and quality control moving forward.
We’d love the opportunity to provide you with a better experience the next time you visit. Please reach out to us directly so we can make it right for you.
Thank you for bringing this to our attention.
Best regards,
The Meshwi Team
Thank you for taking the time to share your feedback with us. We’re very sorry to hear that your shawarma wraps were served cold, particularly the bread. This is not the standard we aim for, and we sincerely apologize for the disappointment this caused.
We always strive to serve fresh, warm, and delicious food, and it’s clear we fell short during your visit. Your feedback has been shared with our kitchen team to ensure better attention to temperature and quality control moving forward.
We’d love the opportunity to provide you with a better experience the next time you visit. Please reach out to us directly so we can make it right for you.
Thank you for bringing this to our attention.
Best regards,
The Meshwi Team
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Love the food new place been open a few months however lived up to the previous turkish cuisine. Well done.
Reply from Meshwi
2025.11.26
Hi Aminur,
What a wonderful review to read – thank you! We're so glad you've found us and enjoyed your meals.
It's incredibly rewarding to know that as a new place, we've already managed to live up to the high standard of Turkish cuisine you know and love. Our goal is to become a favourite spot for the community, and feedback like yours makes it all worthwhile.
We look forward to serving you again many more times!
Best wishes,
The Meshwi Team
What a wonderful review to read – thank you! We're so glad you've found us and enjoyed your meals.
It's incredibly rewarding to know that as a new place, we've already managed to live up to the high standard of Turkish cuisine you know and love. Our goal is to become a favourite spot for the community, and feedback like yours makes it all worthwhile.
We look forward to serving you again many more times!
Best wishes,
The Meshwi Team
Reply from Meshwi
2025.11.26
Hi Anjun Hu,
Wow! Thank you for the brilliant 5-star review! We're so happy to know that you loved your time at Meshwi in Bethnal Green.
Our goal is to deliver authentic, flavourful dishes that our guests love, and your praise is the best confirmation that we're on the right track. We can't wait to have you back!
Thank you,
The Meshwi Team
Wow! Thank you for the brilliant 5-star review! We're so happy to know that you loved your time at Meshwi in Bethnal Green.
Our goal is to deliver authentic, flavourful dishes that our guests love, and your praise is the best confirmation that we're on the right track. We can't wait to have you back!
Thank you,
The Meshwi Team
This was my first visit to this restaurant on Bethnal Green Road. I ordered the mixed platter for two people. Unfortunately, the food was quite average I’d rate it 5/10. The kebab in the platter didn’t taste great, and the sauce wasn’t very appealing either. Portion sizes were small and didn’t feel like good value for money.
The drinking glasses could have been cleaner, but I must say the staff were very polite, welcoming, and attentive, which made the experience more pleasant.
As a fan of Turkish cuisine, I’ve definitely had better elsewhere. However, because of the lovely service, I might consider returning one day to try some of their other dishes if I’m around Bethnal Green.
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Food has dramatically reduced in portion sizes, I think they changed the chef because the taste was not the same as the first time I ate here. First time was so tasty and good recommended to family and friends and spoke highly of this restaurant. But after trying them again, definitely the food is not the same great taste, it made me feel sick later that evening, I think it may have been the chicken wings inside was red/pink ish and chicken doner was a tad pink too. Thankfully, so far it didn't end disastrously however definitely felt nauseous and stomach cramps. The restaurant is ice cold from the door being left open, no warmth or ambience. The sauces even tasted different to the first time. Anyways, wouldn't go back again hope they improve significantly and get back to how they used to cook
The food had no taste they didn’t give me any sauce at all everything was dry I ordered a lamb shawarma wrap it had No flavour the meat had no seasoning this place is expensive and the food is not even good the fries were not fresh they had no salt the mixed hot meze platter was rubbish too barely any taste for a Lebanese restaurant you would think the food would taste better i ordered online and i paid almost £5 for delivery and around an additional £2-3 for service Absolutely Ridiculous prices will stick to the Arab food in my own area which I know is amazing wanted to try something new don’t bother ! Try Edgware Road they have all sorts of Arab restaurants the best !!
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The portion size is too small. Half my order was salad! There was hardly any rice. I ordered the mixed Shish which cost £14.95 for that price I would expect them to not be stingy with the rice. I will not be returning here and regret coming. At places like this you always get full and share between two but I feel really gutted for visiting because it was a waste of money. I could have gone elsewhere and still had food left for the next day. I called them and they said the shish is for one person but despite that the portion is still small for one person who’s paid £14.95.
Been 3 times to get a lamb sarma beyti and everytime something missingfrom the order but worst was the last time, lumpy gone off yogurt. Not acceptable. Got a refund for it but it's not the same as Mangal restaurant before 😔disappointed.
Reply from Meshwi
2025.09.20
Dear Mrs. Z F,
Thank you for bringing your concerns to our attention. We take all feedback extremely seriously, as our goal is to consistently provide every guest with a perfect meal.
We were very concerned to read your comments about the yogurt. Upon immediate investigation, we can confirm that the yogurt container in question was newly opened that day and was well within its expiration date. Our kitchen team also conducted a taste test and found it to be fresh and of perfect quality.
We sincerely apologize if there was any misunderstanding, but we must firmly stand by the quality and freshness of our ingredients. We are, however, truly sorry to hear that your experience on multiple visits did not meet your expectations regarding order accuracy. This is not our standard, and we will re-emphasize our checkout procedures with our team.
While we are glad we could process a refund for you on this occasion, we are disappointed that we have not been able to provide you with the experience you are looking for. We wish you the best in finding a restaurant that meets your needs.
Sincerely,
The Management
Meshwi Restaurant
Thank you for bringing your concerns to our attention. We take all feedback extremely seriously, as our goal is to consistently provide every guest with a perfect meal.
We were very concerned to read your comments about the yogurt. Upon immediate investigation, we can confirm that the yogurt container in question was newly opened that day and was well within its expiration date. Our kitchen team also conducted a taste test and found it to be fresh and of perfect quality.
We sincerely apologize if there was any misunderstanding, but we must firmly stand by the quality and freshness of our ingredients. We are, however, truly sorry to hear that your experience on multiple visits did not meet your expectations regarding order accuracy. This is not our standard, and we will re-emphasize our checkout procedures with our team.
While we are glad we could process a refund for you on this occasion, we are disappointed that we have not been able to provide you with the experience you are looking for. We wish you the best in finding a restaurant that meets your needs.
Sincerely,
The Management
Meshwi Restaurant
After a long day of shopping in Bethnal green we stoped here for some lunch, and I am so glad we did, as we found the food to be absolutely amazing. We visit a lot of grill restaurants but this is one of the few best ones we tried. The service was also swift and staff were very friendly. We will of course visit again for a proper evening dinner soon inshallah.
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