Verified Company
After not finding an item that I had ordered in stock, Manager Kenny searched nearby Menards stores for the item, then called the nearest store and asked them to hold it until I arrived. Thank you for the effort!
Reply from Menards
2025.12.01
Hi Stan, we're glad you had a 5-star experience at your Greenwood Menards! We greatly appreciate your business. – Erica & the Menards Team
The absolute worst parking lot for a hardware. Parking was clearly designed by someone that does not use hardwares. Thankfully there are countless other hardware stores nearby, none of which have such a poorly thought out parking lot.
And let's not talk about the 1980's-style snail mail warranty system.
Reply from Menards
2025.12.01
Hi Brian, we're sorry you didn't have a great experience. We value you as a customer and appreciate your business! To let us know how we can do better next time, please contact the Greenwood Menards General Manager here: GRWDGeneralManager@menards.com – Amy & the Menards Team
Great store. Great people. Great selection. Great prices. Well managed. Save big money at Menards. Thanks!
Reply from Menards
2025.11.25
Hi Mark! Thank you for the 5-star review, we need and appreciate your business. We're glad we could help you Save BIG Money at Menards! – Lisa & the Menards Team
Had a deck put in by contractor who used this location for material. I ordered and paid for all material throughout process here. Everytime I ordered I was told if I had any extras to bring it back, that they would refund it. I dealt with numerous problems with deliveries of material (wrong material, or delayed deliveries). Every visit to the store to straighten out issues, no one was ever on the same page. Customer service was a waste of time. They couldnt answer anything that the pro desk did/ordered. Fast forward; After the job was complete I returned to the store to get refund on material not needed. At this time I was told they do not take returns on Trex decking. No where on the paperwork did it state this. All along I was told by employees the opposite. I spent $10,000 at this store, and was returning around $900 worth of material. No money back, no instore credit, nothing.. I left the material there and waited for a manager to call which never happened. Employees I dealt with Raj (mgr), Hyde, Tony.... All should not have their jobs. Take your business elsewhere.
Awful policies. Will never return.
Reply from Menards
2025.11.23
Hi, we're sorry to hear you've had a poor experience. We need and appreciate your business. For further assistance, please contact the Greenwood Menards General Manager at this email address: GRWDGeneralManager@menards.com. – Tom & the Menards Team
Shout out to both Kenny and Sandra at the Menards in Greenwood. Sandra was absolutely amazing with our kids in the check out line.
Kenny helped at the front desk with connecting us to customer service and finishing our transaction.
Both were friendly and efficient in helping us with our purchase!
Reply from Menards
2025.11.29
Hi Alexandra, we're glad you had a 5-star experience at your Greenwood Menards! We greatly appreciate your business. – Bill & the Menards Team
