Verified Company
Worst experience of my life.
John Ejikeme has been the worst psychiatrist I’ve ever had. He’s not nice and he’s is NOT compassionate. I felt like he ignored what I had to say and I only had a 20 minute meeting.. I feel very discouraged and worse than when I started medvidi. I am having a psychotic break from this experience. Medvidi is a mistake! If I could give John Ejikeme no stars, I would.
Date of experience: 30 March, 2026
Date of experience: 30 March, 2026
John Ejikeme is an amazing psych and has been the first Dr. that I have had that has listened to me and has asked tough questions that made me explain how I feel and we were able to start a treatment plan.
My perception had issues getting filled, and they fixed it
Reply from MEDvidi
Hi Jacob Wrzesinski,
Thank you for your feedback. We’re glad to hear you had a positive experience with Dr. John Ejikeme and found his care helpful. We sincerely apologize for the delay with your prescription. Your prescription issue has now been resolved, and it should be available at your pharmacy.
We truly appreciate your patience and hope this allows you to begin your treatment.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Thank you for your feedback. We’re glad to hear you had a positive experience with Dr. John Ejikeme and found his care helpful. We sincerely apologize for the delay with your prescription. Your prescription issue has now been resolved, and it should be available at your pharmacy.
We truly appreciate your patience and hope this allows you to begin your treatment.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Alan was very gracious and helpful.
I was frustrated and had an attitude while speaking to her and she handled me with grace. Her responses softened my heart and ultimately I apologized to her. Thank you, Alan.
Reply from MEDvidi
Hi Tyler Granger,
Thank you for sharing your experience! We’re glad Alan was able to assist you with patience and grace. Your kind acknowledgment means a lot, and we’ll be sure to share this with her.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Thank you for sharing your experience! We’re glad Alan was able to assist you with patience and grace. Your kind acknowledgment means a lot, and we’ll be sure to share this with her.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Reply from MEDvidi
Hi Diana Lee,
Thank you so much for the 5-star rating! We truly appreciate your support and are glad to know you had a positive experience with our team.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Thank you so much for the 5-star rating! We truly appreciate your support and are glad to know you had a positive experience with our team.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
They are great caring people they will go above and beyond to takecare of all your needs thank you all
Reply from MEDvidi
Hi Danny Hazelwood,
Thank you for your kind words! We’re glad to hear our team was able to support you and meet your needs. Your feedback means a lot to us!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Thank you for your kind words! We’re glad to hear our team was able to support you and meet your needs. Your feedback means a lot to us!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Quick customer service
Very satisfied with their quick customer service. It only took me one call to have my issue resolved
Date of experience: 26 March, 2026
Date of experience: 26 March, 2026
Reply from MEDvidi
2026.03.27
Hi Ryan Hartman,
Thank you for your feedback! We’re glad we could resolve your issue quickly and appreciate you taking the time to share your experience.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Thank you for your feedback! We’re glad we could resolve your issue quickly and appreciate you taking the time to share your experience.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Very helpful wish she could have been my prescriber, she made everything clear and concise, my provider had unrealistic expectations find somewhere else for your meds.
Reply from MEDvidi
Hi justin gould,
Thank you for your feedback. We’re glad you found our team member helpful and clear. We’re sorry your experience with the provider didn’t meet expectations, and we’ll share your feedback to help improve our services.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Thank you for your feedback. We’re glad you found our team member helpful and clear. We’re sorry your experience with the provider didn’t meet expectations, and we’ll share your feedback to help improve our services.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
I did not have a good experience. It was a total waste of money and time! The doctor I spoke with was busy finishing a meal when she arrived a few minutes late to our online appt. When she ended the call she was busy primping and re-applying her lip gloss! So inappropriate! Uggh!
I felt like she didn't understand my problem or my needs. I felt like a weirdo when I told her my problem... Kinda like REALLY... that's strange?!?!?
Don't waste your time with online doctors, go into their office, see them face to face! Hopefully, they won't be finishing a meal or reapplying their lip gloss.
Also, she did not look at the medical paperwork I submitted. She said NOTHING about the assault that occurred early September and sent me to the E.R. with a concussion and hematoma. She mentioned nothing of my medical labs submitted.
I WANT A REFUND!!!!!!!! PLEASE!!!!!!! I'm currently looking for employment and I don't have the extra $200 I spent on this' less than 30 minute' appointment... SO frustrated!
***UPDATE*** Even after MEDvidi's response below, they were able to do absolutely NOTHING to help me out or refund my money. Total B.S.
Reply from MEDvidi
Hi Shannon,
We’re very sorry to hear about your experience and truly understand how upsetting this must have been. This is not the level of care or professionalism we aim to provide.
At this time, we are unable to locate your file in our system. To help us investigate this matter and assist you promptly, please contact our support team at help@medvidi.com
with your full name, appointment details, and refund request. Your feedback is important to us, and we want to make this right.
Warm regards,
Janet| MEDvidi Patient Support Team
We’re very sorry to hear about your experience and truly understand how upsetting this must have been. This is not the level of care or professionalism we aim to provide.
At this time, we are unable to locate your file in our system. To help us investigate this matter and assist you promptly, please contact our support team at help@medvidi.com
with your full name, appointment details, and refund request. Your feedback is important to us, and we want to make this right.
Warm regards,
Janet| MEDvidi Patient Support Team
Reply from MEDvidi
Hi Susan Polino,
Thank you so much for the 5-star rating! We truly appreciate your support and are glad to know you had a positive experience with our team.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Thank you so much for the 5-star rating! We truly appreciate your support and are glad to know you had a positive experience with our team.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Fiya helped me change my appointment time almost instantly. Great customer service
Reply from MEDvidi
Hi Joe Gates,
Thank you for your kind words! We’re so glad to hear that Fiya was able to assist you quickly and make the process smooth. Providing prompt and helpful service is always our goal, and we truly appreciate you taking the time to share your experience!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Thank you for your kind words! We’re so glad to hear that Fiya was able to assist you quickly and make the process smooth. Providing prompt and helpful service is always our goal, and we truly appreciate you taking the time to share your experience!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
BUYER BEWARE! I am currently on the phone with them now and their representative (Natalie) is unable to get anyone in the escalation department to answer her call. Makes one wonder how many billing disputes do they actually receive daily. I closed my account with them on the 19th due to them charging me, still no refund or communication about it. The problem is I never authorized them to bill me for a year in advance.(Over $3,000) They keep escalating my issue because it buys them 72 hours each time. We are now 6 days in and no resolution.
Reply from MEDvidi
Hi Neal Coulter,
We’re sorry to hear about your experience and understand how frustrating this situation must be.
After carefully reviewing the information provided, we regret to inform you that we are unable to locate any records under your name in our system. Based on the details shared, it appears that you are not a MEDvidi patient.
Additionally, we would like to clarify that MEDvidi does not charge annual fees in advance, nor do we process charges in the amount of $3,000. This suggests that the services referenced in your concern are associated with a different provider.
We recommend verifying the name of the company that issued the charge and reaching out to their customer support team directly so they can properly investigate and resolve your concern.
Regards,
Janet| MEDvidi Patient Support Team
We’re sorry to hear about your experience and understand how frustrating this situation must be.
After carefully reviewing the information provided, we regret to inform you that we are unable to locate any records under your name in our system. Based on the details shared, it appears that you are not a MEDvidi patient.
Additionally, we would like to clarify that MEDvidi does not charge annual fees in advance, nor do we process charges in the amount of $3,000. This suggests that the services referenced in your concern are associated with a different provider.
We recommend verifying the name of the company that issued the charge and reaching out to their customer support team directly so they can properly investigate and resolve your concern.
Regards,
Janet| MEDvidi Patient Support Team
Absolutely some of the best service that I’ve had in a long time, Antonio listened to my needs and actually addressed them one at a time I can tell he generally cares about my well-being, even the young lady at the front desk Sarah, when I called immediately took action
Reply from MEDvidi
Hi Ali Hussnain,
Thank you for your kind feedback! We’re so glad Antonio took the time to address your needs and that Sarah provided prompt support. We truly appreciate you trusting us with your care!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Thank you for your kind feedback! We’re so glad Antonio took the time to address your needs and that Sarah provided prompt support. We truly appreciate you trusting us with your care!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team