MEDvidi Reviews

Good rating

3.9 | 1542 reviews

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3.9

| 1542 total

5 stars

1063 pcs

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Katherine 2025.12.16

I’d recommend MEDvidi to anyone. It’s self pay only which can pose a problem for some people but that’s the only not positive thing I can say about it. It matches me with a doctor with top tier credentials and he was empathetic and listened to me. He gave me all the necessary assessments and diagnosis that I have been trying to get Doctors to do in person for years now. My script was sent to the pharmacy with allowable substitutions and they were easily contacted by the pharmacy when we had a question about my script. I just can’t say enough good things about this service.

Mimi Clark 2025.12.15

My doctor did a very thorough question and answer with me. Super detailed not just a doctor but a life coach.

Reply from MEDvidi 2025.12.16

Hi Mimi Clark,

Thank you so much for your kind words! We’re thrilled to hear that your doctor provided such thorough guidance and support. We truly appreciate your feedback and look forward to continuing to provide a great experience.

If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.

Kind Regards,
Jane|| MEDvidi Patient Support Team

Annika 2025.12.15

I was pleasantly surprised by my experience with MEDvidi. I have had lots of big life changes recently, which has been super overwhelming and stressful. My prescriber, Doctor Graham, made me instantly feel comfortable opening up to him and he was an amazing listener. I felt heard and got the care I needed and I will definitely be continuing with the services provided. Thank you! 10/10 recommend

Reply from MEDvidi 2025.12.15

Hi Annika,

Thank you so much for sharing your experience with us! We’re truly glad to hear that Dr. Graham helped you feel comfortable, heard, and supported during such a stressful time. It means a lot to know you received the care you needed, and we’re grateful for your recommendation. We look forward to continuing to support you on your journey.

If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.

Warm regards,
Janet| MEDvidi Patient Support Team

Gary Leon 2025.12.15

The doctor Christina Durchholz was quite possibly the nicest doctor i have ever met. Super knowledgeable and really considerate. I didn't feel like I was pushed thru as with other video appointments I have used before. I couldn't be happier with my experience!

Reply from MEDvidi 2025.12.15

Hi Gary Leon,

Thank you so much for your wonderful feedback! We’re thrilled to hear about your positive experience with Dr. Christina Durchholz. It’s great to know she made you feel heard, supported, and never rushed—this is exactly the level of care we strive to provide. We truly appreciate you taking the time to share this and are so happy you couldn’t be more pleased with your experience.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.

Warm regards,
Janet| MEDvidi Patient Support Team

Mr. and Mr. Damato 2025.12.15

Great experience

Reply from MEDvidi 2025.12.15

Hi Mr. and Mr. Damato,

Thank you for sharing! We’re so glad to hear you had a great experience. Your feedback is truly appreciated and motivates us to keep providing the best possible support. 😊
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.

Warm regards,
Janet| MEDvidi Patient Support Team

Vince Covino 2025.12.15

Poor communication with both the dr and via their staff on email. won't return my calls or emails, very hard to get a hold of anyone. they were not clear with their services or fees. it was an all around poor experience.

Reply from MEDvidi 2025.12.15

Hi Vince Covino,

Thank you for sharing your feedback. We’re sorry to hear about the communication issues you experienced and the frustration this caused. This is not the level of service we aim to provide. We appreciate you bringing this to our attention, and your comments will be reviewed internally to help us improve our communication and clarity around services and fees.

If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.

Warm regards,
Janet| MEDvidi Patient Support Team

Oliver Clay 2025.12.14

Very helpful

Reply from MEDvidi 2025.12.15

Hi Oliver Clay,

Thank you for your feedback! We’re happy to hear you found our support helpful and appreciate you taking the time to share your experience.

If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.

Warm regards,
Janet| MEDvidi Patient Support Team

Chris 2025.12.14

Reply from MEDvidi 2025.12.15

Hi Chris,

Thank you for your positive feedback! We’re glad to know you had a great experience and appreciate you taking the time to share it.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.

Warm regards,
Janet| MEDvidi Patient Support Team

Alex Barnes 2025.12.14

I’ve enjoyed using my doctor, and feel I have found relief in the medication I have now been prescribed, but now on my fourth monthly visit, I have discovered you MUST have a follow up visit EVERY MONTH to keep getting your prescription refilled. This policy is not to help the patient. This is to make you PAY them indefinitely. It’s honestly shameless and I want patients to know this. Because now that I’m finally on the right path, I now know the company does not care about my wellbeing. They just want my money.

Reply from MEDvidi 2025.12.15

Hi Alex Barnes,

Thank you for taking the time to share your concerns. We’re truly glad to hear that your provider and prescribed medication have been helpful and that you’ve found some relief.
As per regulations for controlled substances, the patient is required to have a follow-up appointment every month to continue receiving their prescription. However, we understand how this policy can feel discouraging and may come across as burdensome.
We’re sorry for the frustration caused by the requirement for monthly follow-up visits. These appointments are in place to ensure patient safety, monitor progress, and comply with medical and regulatory standards—especially when prescribing certain medications.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.

Warm regards,
Janet| MEDvidi Patient Support Team

Nina Martinez 2025.12.14

I’m very appreciative of the same-day appointment availability and the quality of the physicians. The intake was thorough, and the provider was kind, attentive, and took time to explain the diagnosis and treatment options clearly. At this point, I would rate the "report prescription issue" turnaround 3/5. I submitted multiple requests to transfer one of my prescriptions during stated working hours, but there was a delay in processing. After contacting the call line a few minutes ago, I was reassured that the provider will cancel the original prescription and send a new one by tomorrow morning. I’m hopeful this will be resolved soon and does not take more than a week, as some other reviews have mentioned. I plan to update my rating once everything is completed. Overall, I truly value the convenience and quality of care provided.

Reply from MEDvidi 2025.12.15

Hi Nina Martinez,

Thank you for sharing your feedback and for highlighting your positive experience with our providers. We’re glad to hear that the intake process and care met your expectations.

Regarding your prescription issue, we were unable to locate your file under the name used in this review. To help us resolve this as quickly as possible, please reach out to us directly at help@medvidi.com. Once we have your details, we will prioritize your case and ensure it is resolved promptly.

We appreciate your patience and look forward to assisting you

Kind Regards,
Jane|| MEDvidi Patient Support Team

Josh H 2025.12.13

Very prompt and willing to help.

Reply from MEDvidi 2025.12.15

Hi Josh H,

Thank you for your kind feedback! We’re glad to hear our team was prompt and willing to help. We truly appreciate you taking the time to share your experience.

If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.

Warm regards,
Janet| MEDvidi Patient Support Team

Franklyn Gould 2025.12.13

This was the worst teledoc experience I have ever had. The level of incompetence was unbelievable. If you run into any issues, consider your money gone. There is no real customer support, only a basic call center with people who can do nothing more than schedule appointments. Their dashboard is a joke, and submitting an error or complaint goes absolutely nowhere. Their chat system is even worse, because no one ever responds. I made eight calls in forty-eight hours and kept getting the same empty lines: “we’ve notified your provider,” “we’ve escalated your error,” “your provider will resolve this today.” None of it was true. Nothing was resolved, nothing was fixed, and I was completely abandoned by this company. Using this service is a major risk. They do not help you, they do not follow through, and they do not take responsibility for their own failures. I will be reporting them to the BBB and to the appropriate medical agencies for their negligence.

Reply from MEDvidi 2025.12.15

Hi Franklyn Gould,

We’re truly sorry to hear about the frustration you experienced and appreciate you taking the time to share this feedback. This is not the level of service we aim to provide, and we understand how concerning it is when communication and follow-through do not meet expectations.

After reviewing your case, we can confirm that the prescription was sent on the 13th and the issue has since been resolved. That said, we acknowledge that the delays and lack of timely updates you encountered are not acceptable. Your feedback has been shared internally so the appropriate teams can review the breakdowns in communication and escalation.

If you have any remaining concerns or need further assistance, please contact us directly at help@medvidi.com so we can support you further.

Kind Regards,
Jane|| MEDvidi Patient Support Team

Justin Yost 2025.12.13

Prescription not being sent and cannot get answers. Everything started out great. I still do love my doctor although I'm not sure if he's at fault for this or not. But my appointment was 12/5 which was five days earlier than I needed my script. Alright that's fine, I'll just wait five days and go pick it up. No big deal. However, after the appointment, my medication was never sent to the pharmacy and the issue has been reported via the medvidi support options twice. Both times I got a response of completed. But yet no prescription. So I call and get NOTHING! Just another one of the same speeches about the care team will reach out to the provider for an update. This is now 7 days later and I'm hearing the exact same thing. It's impossible to get clear answers and youre not allowed contact with your doctor unless you pay the hundreds of dollars and wait for an appointment. I was finally receiving the help that I needed and now I'm dealing with this. Smh. Not responding to a patient with information as to why their prescription isn't being sent to the pharmacy is in my opinion borderline negligence. I just want to know what the hold up is and when it will be there. The doctor seems very polite, professional, and genuinely cares when I see him for my appointments. But this is too much. I have attached the reports below where it clearly says the issue is "completed" and it IS NOT. You can also see that this is the second time that they've said this with no answers.

Date of experience: 05 December, 2025

Prescription not being sent and cannot get answers.
Everything started out great. I still do love my doctor although I'm not sure if he's at fault for this or not. But my appointment was 12/5 which was five days earlier than I needed my script. Alright that's fine, I'll just wait five days and go pick it up. No big deal. However, after the appointment, my medication was never sent to the pharmacy and the issue has been reported via the medvidi support options twice. Both times I got a response of completed. But yet no prescription. So I call and get NOTHING! Just another one of the same speeches about the care team will reach out to the provider for an update. This is now 7 days later and I'm hearing the exact same thing. It's impossible to get clear answers and youre not allowed contact with your doctor unless you pay the hundreds of dollars and wait for an appointment. I was finally receiving the help that I needed and now I'm dealing with this. Smh. Not responding to a patient with information as to why their prescription isn't being sent to the pharmacy is in my opinion borderline negligence. I just want to know what the hold up is and when it will be there. The doctor seems very polite, professional, and genuinely cares when I see him for my appointments. But this is too much. I have attached the reports below where it clearly says the issue is "completed" and it IS NOT. You can also see that this is the second time that they've said this with no answers.

Reply from MEDvidi 2025.12.15

Hi Justin Yost,
Thank you for sharing your experience. We sincerely apologize for the delay and the frustration this caused. We understand how stressful it can be to wait for your medication and not receive clear updates.

We’re happy to inform you that your prescription has now been successfully sent to the pharmacy. We appreciate your patience and your feedback, as it helps us improve our communication and support processes.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.

Warm regards,
Janet| MEDvidi Patient Support Team

Ryan Thorpe 2025.12.12

Absolute scam. Charged $195 for the initial consult, The doctor showed up 10 minutes late, ran through a conversation like it was a chore, then never followed up on the next steps we landed on. I reached out to customer support 3 times to get answers and I got nothing. I am fighting for a refund because no service was actually provided. The doctor was Odiri Akushe. Terrible experience, buyer beware.

Todd 2025.12.12

Mental Health Predators I had a terrible experience with this provider. After a brief discussion on my ADHD, I was told I’d start medication, but the process was extremely disorganized. Despite uploading all required documents promptly, I received no communication for days. I had to continually follow up, only to be met with vague responses and no resolution. Twelve days after my appointment, I found out they were waiting on additional tests, something they could’ve informed me about immediately. Even after providing the requested document, I never received further updates. Nearly a month later, I am left without medication, help, or answers. I feel scammed after paying $195 for essentially nothing. This has caused significant stress and disruption to my life. Highly disappointing.

Date of experience: 19 November, 2025

Reply from MEDvidi 2025.12.12

Hi Todd,

We’re very sorry to hear about your experience, and we understand how frustrating and stressful this situation has been for you. Your concerns are important to us, and we take them seriously.

After reviewing your case with the provider, we want to clarify that the prescription could not be issued because the required drug screen through Quest Diagnostics was not completed. Instead of submitting the official test results, photos of urine samples were uploaded, which cannot be accepted as valid documentation. Due to this, the provider is unable to proceed with treatment and has recommended discharge from care.

We sincerely apologize for any confusion or delays throughout this process. If you would like to request your records or discuss your case further, please let us know, and we will make sure your request is handled promptly.

Thank you for bringing this to our attention, and we wish you the best moving forward.

Warm regards,
Janet| MEDvidi Patient Support Team

Matthew 2025.12.12

She helped me quickly! Thank you

Reply from MEDvidi 2025.12.12

Hi Matthew,

Thank you for your feedback! We’re glad to hear that you were helped quickly. If you need anything else, we’re always here to support you.

If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.

Warm regards,
Janet| MEDvidi Patient Support Team

Logan Moyer 2025.12.11

Did a great job at quickly; efficiently and kindly handling the issue at hand. Customer service and especially Ema have always been great at handling the problem at hand! The only issues that arise are directly correlated with the online platform. There is constant issues with appointments being missed on the care providers end, because of the online platform. I have been told by my care providers personally “there was an appointment I missed with you? I’m so sorry I didn’t get notified?” The customer service and care providers at Medvidi are amazing, but the online platform has to be worked on. I often feel I have to call to ensure my appointment is set because of my several missed appointments from some type of online issue occurring 😞. Emma, thank you very much for the help today! 🙂

Reply from MEDvidi 2025.12.11

Hi Logan Moyer,

Thank you so much for sharing your experience, and for recognizing the efforts of our customer service team, especially Ema. We’re truly grateful for your kind words and for your patience.

We sincerely apologize for the inconvenience caused by the online platform issues you’ve encountered. Missed appointment notifications and scheduling inconsistencies are certainly not the experience we want you to have. Your feedback is extremely valuable, and we want you to know that our technical team is actively working to improve the system to ensure smoother, more reliable appointment management.

We appreciate your continued trust and understanding, and we’re glad Ema was able to assist you today. If you ever need anything else, please don’t hesitate to reach out, we’re always here to help. 😊

If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.

Warm regards,
Janet| MEDvidi Patient Support Team

Peter Belmont 2025.12.11

TIM FRAZER from MedVidi It’s absolutely amazing. I had to call Multiple stores to see if they had my prescription, he stayed on the phone with me the entire time. Walked me through every process with precision. Without this guy, it would’ve been 23 days to accomplish what I needed to do. You guys are the best.

Reply from MEDvidi 2025.12.11

Hi Peter Belmont,

Thank you so much for your kind words! We’re thrilled to hear that Tim Frazer was able to assist you and make the process smooth and efficient. We’ll be sure to share your feedback with him, it means a lot to know our team made a real difference.
We truly appreciate you taking the time to share your experience!

If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.

Warm regards,
Janet| MEDvidi Patient Support Team

Auston Myers 2025.12.10

Reply from MEDvidi 2025.12.10

Hi Auston Myers,

Thank you for your positive feedback! We’re glad to know you had a great experience and appreciate you taking the time to share it.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.

Warm regards,
Janet| MEDvidi Patient Support Team

Landon Burke 2025.12.10

Reply from MEDvidi 2025.12.10

Hi Landon Burke,

Thank you for your positive feedback! We’re glad to know you had a great experience and appreciate you taking the time to share it.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.

Warm regards,
Janet| MEDvidi Patient Support Team

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About MEDvidi

MEDvidi is a U.S. telehealth clinic for mental health - ADHD, anxiety, depression, OCD - offering licensed providers, same-day virtual visits, medication management, and transparent pay-per-visit pricing.

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