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Jessica Archer2025.12.07
Im so over this location. I've given several chances knowing everyone has a bad day. The service continues to get worse. It doesn't matter what shift, what day of the week. There's an issue EVERY TIME. I started using the Mobile app hoping it would mitigate issues. No. Every order i get has something wrong or missing items. Today I had a sandwich and 2 holiday pies. Give 2 breakfast burritos and 2 apple pie. I handed it back saying it was not my order. I was asked what mine was. I told her. Disappears. Asks me " its just the wrong pies? No. Its the entire order. I hand the receipt over. Thinking she can read it better than us trying to communicate over the noise. She sends another lady to the window " what's the problem" I advise again. She then calls out the wrong sandwich. I caught it and said "bagel not mcmuffin" "ah you to go spot 1 please." Waiting waiting waiting. Finally received the order. Its not just that the order is never accurate. Its also the full break down and extra delay once you say what's wrong. Fixing incorrect orders is priority in customer service. Its sure not due to lack of staff. Theres always an absurd amount of people behind the line. Maybe that's the problem. Too many hands with not enough organization. The one redeeming thing is the food is typically good quality. Hey if you don't care what's in the bag it might not be a bad experience for you. Haha. I truly hope someone above this store is paying attention to the ongoing issues. Im clearly not the only person seeing it.
I've tried now 5 times to submit my experience via the link that I received from McDonald's. The page let's me fill it out. I hit submit. Its just spins until "Page not found" pops up. Im happy to provide more details but please provide another format for submission.
WORST MCDONALD'S EVER!! We ordered drive through, got to the first window the cashier didn't say a word and I handed my card to her. Second window staff wanted to give us the wrong order and the guy looked confused. I told him what we ordered then the cashier who took my card told him what we ordered and she asked us to go to the first lane. 5 cars passed us then a non English speaking Marina asked us rudely for our receipt, came back again without our food and said we paid $10 and to give her $20! I said WHAT? I paid more than $30 and she said no you paid $10. I said then that's the cashiers fault, she said the cashier asked if our order was $10 and I said yes which is a bold face lie! She never said one word to me! She was basically telling me it's my fault. I told her I want my money back, she went back then came back to us asking for our card by now its been 30 minutes still no lunch for myself and colleagues. When she returned, there was no apology! She was so rude and cold! The next day I looked at my receipt and not only did she not return my $10 she charged me $9 more for a total of $19!!! Never have I encountered such incompetency! I felt she did this on purpose!
DONT EVER ORDER FROM THIS MCDONALDS!
Ordered Table delivery inside restaurant, and they forgot my drink, that was at the top of my order slip. They then bring me an empty cup, when I clearly made a drink choice, and light ice. They have no attention to detail, and show how little they care about the customer.
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Lee Ann McBride2025.10.31
Lady at the first lane drive-thru was super rude while whoever was taking orders in the second lane was nice. Needless to say I waited and never got my order taken. Yeah, that kind of attitude doesn't need to be working with the public. Definitely making more money than drserved.
This location does not put Monopoly game pieces on all of their eligible products. I use the McDonald's app and order from the Monopoly menu. I showed the manager the missing piece and she told me it may be ineligible. I was shorted 4 so far.
Verified Company
