MAXI HODGES Reviews

MAXI HODGES Reviews

4.7

Excellent - based on 226 reviews

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Reviews (226)
tony spears
tony spears
2024-02-20
Always awesome and detailed in every aspect
bonnie schuetz
bonnie schuetz
2024-02-13
Great service. Finally a auto service company you can trust.
Reply from MAXI HODGES 2024-02-14
Thanks Bonnie!!!
Stacey Heaton
Stacey Heaton
2024-02-09
We’ve been in Jax for a little less than two years with a Honda and a Toyota. Maxi has gone above and beyond to help diagnose issues and fix them. They complete repairs quickly but do quality work at a reasonable price. They are patient with me when I ask a ton of questions. If they believe it’s beyond their scope, they will let you know. Honesty is a good quality to have in a mechanic.
Reply from MAXI HODGES 2024-02-12
Thank you Stacey! We sincerely appreciate the endorsement.
American Projects
American Projects
2024-02-01
Excellent service! Stopped in to see if they could replace a headlight, they were very busy but Americo took the time to come out to go ahead and replace the headlight bulb for me. I offered to tip him but he denied any payment. Would highly recommend their services.
Reply from MAXI HODGES 2024-02-02
Thanks for sharing your experience! We look forward to assisting in the future.
Mary Ellen Sherman
Mary Ellen Sherman
2024-01-27
Very good, kind mechanics.
Reply from MAXI HODGES 2024-01-29
Thanks Mary Ellen.
Arcadio Gajo
Arcadio Gajo
2024-01-25
Brad is on point, the flushed the engine and helped with tune up. Runs like new!! In addition, I had another issue with a check engine light and he gave me great advice. Talk about top service with knowledge. Thank you maxi auto repair!!
Reply from MAXI HODGES 2024-01-26
Thanks Arcadio!
Keith M.
Keith M.
2024-01-20
In my opinion this shop is a total ripoff and I would avoid using it.
Reply from MAXI HODGES 2024-01-22
Keith, we have respectfully requested via email, twice, that we meet and discuss your issue with the Beach Blvd location, not this location at Hodges. At some point this will be considered slander and treated as such. Please either stand down with what you are doing, or meet and resolve the issue. Respectfully again...thanks.
Judson Chapman
Judson Chapman
2024-01-19
A good non-dealer alternative, they run a tight ship and are easy to deal with.
Reply from MAXI HODGES 2024-01-22
Thanks Judson!
Griffin Hoegee
Griffin Hoegee
2024-01-10
Great work, and even better customer service! Wouldn’t take my car anywhere else
Reply from MAXI HODGES 2024-01-11
Thanks Griffin. We appreciate it and promise to always do our best!
Lisa Michelle Taylor
Lisa Michelle Taylor
2024-01-08
Brad Bixier is a EXCELLENT Service Manager and this Auto Mechanic are TOP NOTCH - A+ - EXCELLENT at everything they do. They really care about the people that need help with their cars and will give lower prices than any car repair shop out there. I HIGHLY RECOMMEND THEM! THANK YOU BRAD! Sincerely, Thomas & Lisa Taylor
Reply from MAXI HODGES 2024-01-09
Thanks Lisa!
Jessica Johnson
Jessica Johnson
2023-12-22
I’ve been taking my 2 vehicles to this location for years and when Earl was around it was great. Since the change in ownership, the customer service has gone downhill. I won’t be back after today. It took over 2 hours for a basic scheduled oil change (that I was on time for) and they were not helpful about a problem that arose. Additionally, while sitting in the waiting room I overheard them make several snide remarks about their customers when they would hang up the phone, which comes across as disrespectful. Overall, just disappointed at the direction their customer service has gone.
Reply from MAXI HODGES 2023-12-22
Jessica, thanks for the feedback and sorry that your visit was not a Five Star. We spoke with Brad and Americo, both of whom are our best customer service guys, and they did say that they had to adjust a little because the schedule was written around you dropping your vehicle off instead of waiting, which typically gives us a little more time. With our process and the inspection that we provide, an oil change service with tire rotation will take between 1.0-1.5 hours. Typically 1.5 on a European vehicle like yours. We put a lot of focus on service and doing things the right way. Sorry that your experience did not reflect that. If we can help in the future let us know.
Duane Kuntz
Duane Kuntz
2023-12-20
Reply from MAXI HODGES 2023-12-20
Thanks for the Five Stars Duane!
joy johnson
joy johnson
2023-12-14
So it's been a crazy year with my car. But these guys have taken care of me very well and this review is a long time coming lol. I wouldn't go any other place ☺️. These guys are honest and aren't trying to charge an arm and a leg. Again Brad thank you for dealing with me with all my Uber rides and technical issues😂
Reply from MAXI HODGES 2023-12-15
Joy, thank you. So glad that we could help. See you next time!
John Vargo
John Vargo
2023-12-14
Reply from MAXI HODGES 2023-12-15
Thanks for the five stars John!
Sarah Adams
Sarah Adams
2023-12-14
I had a wonderful first experience with Maxi-Auto on Hodges and I cannot thank them enough for their help! As I’m new to Jacksonville, I stumbled upon their shop when I looked up local auto repair places. I am glad to now have a local shop I trust to take my car to. As a young woman who knows very little about cars and auto repair, I have had poor experiences in the past with other shops/mechanics being condescending or taking advantage of my lack of knowledge. Maxi Auto did a great job at being the exception to this and were considerate, transparent, and knowledgeable. Americo specifically was fantastic and went above and beyond to assist me with getting to the bottom of what was wrong with my vehicle and advising me on what was my most cost-effective option. As the first place (a dealership service department) I went to misdiagnosed the issue with my vehicle, getting a second opinon at Maxi saved me thousands of dollars and I am so so grateful. I cannot thank Americo enough for the help, kindness, and generosity you and everyone at Maxi afforded me. Me (and my bank account) thank you! Happy Holidays!
Reply from MAXI HODGES 2023-12-14
Sarah, thank you very much for sharing your experience and giving us a shot. We appreciate it and look forward to working for you in the future.
Lisa M
Lisa M
2023-12-10
I had been going to Steward automotive for eight years and absolutely loved them. When Maxie took over, I was a bit nervous, but decided to give them a try. I’ve used them three times since for my car and once for my daughter and have been very happy with the results!
Reply from MAXI HODGES 2023-06-06
Lisa, thank you. The Steward family ran a great shopped we have a lot of respect for them. We look forward to serving you for years to come. Thanks for giving us a shot!
John Caskey
John Caskey
2023-12-06
My first impression of Brad and Maxi-Hodges is OUTSTANDING. Brad was upfront with the work needed and the price was reasonable. The work was completed in a timely manner. On Monday I mentioned to Brad that I wouldn't be able to pick the car up until late Wednesday or Thursday due my schedule. I get a call from Brad at 5 pm Tuesday saying the car was ready. When I told him I had no transport to get there he said he could arrange Uber to pick me up (at their expense) in 12 minutes. This was taking place after they closed! It is rare to find this kind of EXCEPTIONAL service in todays world!! This was my first experience with Max-Hodges and Brad. I told Brad that I will be bringing my cars for all future care car. And that this will be true so long as the provide this kind of EXCEPTIONAL SERVICE!! Thanks Brad!!!!
Reply from MAXI HODGES 2023-12-13
John, thank you very much for sharing your experience and give us a chance to earn your trust. We honestly are trying are hardest to bring old fashioned service to the auto repair industry. Thanks again, and we will see you next time.
Benjamin M
Benjamin M
2023-12-03
Good experience here. They seem to be honest and take care of their customers
Reply from MAXI HODGES 2023-12-04
Thanks Benjamin! We give it our best.
Kari DuCott
Kari DuCott
2023-12-01
Excellent customer service. Will definitely return for other mechanical repairs when needed. I finally found a good, honest shop. Thank you, Brad and staff.
Reply from MAXI HODGES 2023-12-04
Thanks Kari, we appreciate the endorsement. Please dont forget that we do the easy stuff too and not just mechanical repairs. Oil changes, brakes, tires...Thanks again!
Renee Price
Renee Price
2023-11-30
Great Experience! They Are a full service Auto Repair Company.. all my service will be done with Steward Auto
Reply from MAXI HODGES 2023-12-01
Thanks Renee.