Mast Service Center

Mast Service Center Reviews

Excellent rating
4.9
288 reviews Verified
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Reviews (288)
Laurie Wilson
Laurie Wilson
2024.04.11
What an awesome place to have work done ! Amazing staff and amazing m mechanics !! Thank You so very much for all your help and support in this difficult situation I was in! May God bless each and everyone of you and your staff 🙏✝️🙏✝️ Thank You 🙏
Reply from Mast Service Center 2024.04.08
Thank you, Laurie, for your kind words and blessings! We're just happy we could help. Take care!
Paul Willging
Paul Willging
2024.03.25
Went to them for emergency service on my diesel emissions system. They misdiagnosed issue from the start, tried to charge me for parts I did not need and recommended an entire new emmisions unit ($$$$$$$$). This was on a Friday so I told them to put old parts back in , undispatched and limped it home to Iowa since they could not do anymore until the following Monday. Took truck to my mechanic back home for the recommended repair....turned out that one of sensor they said they put in as part of diagnosics and wanted me to leave in and pay for, according to my mechanic was NEVER REMOVED. My mechanic said it took over an hour to break through the rust and corrision and that there is no way it was removed and then put back in. Secondly the DEF fluid they said tested good (this was the warning I took it in for -Poor Quality DEF warning) was the issue all along, it tested 12 points below minimum specifications. They charged me $600 labor for diagnostics they botched up and labor to remove and reinstall parts I did not need and one they never got out..... Could be a mechanics incompetence or taking short cuts.. OR the company trying to pad repair bill vs. simple fix but either way I would NOT recommend them for anything.....
Reply from Mast Service Center 2024.03.25
Hi Paul, thanks for your feed back, we certainly appreciate it. Sorry we couldn't meet your expectations...
Paul Willging
Paul Willging
2024.03.25
Went to them for emergency service on my diesel emissions system. They misdiagnosed issue from the start, tried to charge me for parts I did not need and recommended an entire new emmisions unit ($$$$$$$$). This was on a Friday so I told them to put old parts back in , undispatched and limped it home to Iowa since they could not do anymore until the following Monday. Took truck to my mechanic back home for the recommended repair....turned out that one of sensor they said they put in as part of diagnosics and wanted me to leave in and pay for, according to my mechanic was NEVER REMOVED. My mechanic said it took over an hour to break through the rust and corrision and that there is no way it was removed and then put back in. Secondly the DEF fluid they said tested good (this was the warning I took it in for -Poor Quality DEF warning) was the issue all along, it tested 12 points below minimum specifications. They charged me $600 labor for diagnostics they botched up and labor to remove and reinstall parts I did not need and one they never got out..... Could be a mechanics incompetence or taking short cuts.. OR the company trying to pad repair bill vs. simple fix but either way I would NOT recommend them for anything.....
Reply from Mast Service Center 2024.03.25
Hi Paul, thanks for your feed back, we certainly appreciate it. Sorry we couldn't meet your expectations...
Joe Lepe
Joe Lepe
2024.03.22
Jalynn took my call and was very professional and courteous. We were the town over with fifth wheel issues. Jalynn was up front about possibly not having parts they needed to do a more advanced repair. Our driver showed up, and they got on it and were able to get us temporarily fixed so we can make it back home on a Friday and have the full rebuild done back home. We frequent this area, and Mast Service Center is now our 1st call
Reply from Mast Service Center 2024.03.26
Thank you Joe! We appreciate the kind words.
Sue Brandon
Sue Brandon
2024.03.15
Reply from Mast Service Center 2024.03.18
Thank you, Sue!
Ben Wolf
Ben Wolf
2024.03.08
The guys at the front desk were helpful and kind and best of all they believe in Jesus! Service was professional.
Reply from Mast Service Center 2024.03.12
Thanks, Ben! We're glad you felt welcomed and satisfied with our service.
Jim Wisinger
Jim Wisinger
2024.02.24
I went for a simple service and came out with I whole new understanding of what a shop is supposed to be like. They checked my truck over from top to bottom and listed everything that was wrong with it. I was relying to heavily on truck stops that only did the bare minimum and never reported anything going bad or needing replaced. My fault, won’t happen again. I’ve taken it to two different dealerships with a random ABS problem a md spent thousands for them both to tell me they couldn’t find the problem. Mast found it and it seamed easy. Anyway they listed my problems in order of severity and left it up to me to pick and choose what I wanted fixed. Never any pressure. They’ve made a lifelong customer. Thanks guys.
Reply from Mast Service Center 2024.02.26
Thanks for sharing your experience, Jim! We're happy to have made a positive impact and look forward to serving you in the future.
Scott Ewing
Scott Ewing
2024.02.10
Rick Smith
Rick Smith
2024.02.10
I’m a professional truck driver and a major mechanical failure. They got my truck in the shop immediately and got me rollin’ again asap. Matt communicated with each step in the repair process and worked hard to keep the price down. All aspects of this experience were professional and courteous. Matt, Tanya, and Leonard were awesome. Mast Service Center has gained a new customer for life. Highly recommended for all your truck and trailer needs.
Reply from Mast Service Center 2024.02.12
Thank you, Rick! It was our pleasure to get you back on the road quickly. We're here for all your truck and trailer needs and look forward to serving you again.
Nancy Cook
Nancy Cook
2024.02.08
Excellent service. I appreciate the fact that they checked everything (without extra cost) and let me know what needed to be taken care of and what needs to be watched. Fast service.
Reply from Mast Service Center 2024.02.12
Thank you, Nancy! We're glad you appreciated the thorough and fast service. Your trust means a lot to us!
Christian Kline
Christian Kline
2024.02.01
Friendly, prompt, and very knowledgeable!
Reply from Mast Service Center 2024.02.01
Thank you, Christian!
Jake Payovich
Jake Payovich
2024.01.26
We get all our fleet worked on , and D.O.T. inspection done. They are top notch. First class all the way. Informative, knowledgeable. We are very happy with the service they provide.
Reply from Mast Service Center 2024.01.29
Thanks, Jake! We're honored to be trusted with your fleet and appreciate your kind words about our service.
Elite Whiteman Limo
Elite Whiteman Limo
2024.01.11
Great job on my 40 foot Cadillac Escalade stretch alignment. They got me right in and done the next day.
Reply from Mast Service Center 2024.01.12
Thank you!
Mikala Schlabach
Mikala Schlabach
2023.12.27
Reply from Mast Service Center 2019.09.27
Thanks for placing your trust in our auto repair team, Mikala. We appreciate you! 😄👍🏻🚘
Verba Yoder
Verba Yoder
2023.12.14
Very first time I was there I love it very good service and friendly people
Reply from Mast Service Center 2023.12.14
Hello Verba! Nice meeting you. Thank you for this great review!
Shelli Fincher
Shelli Fincher
2023.12.14
They are Wonderful people they got me right in and explained everything about my car great people very caring very kind they will have my business the place is the cleanest place I’ve ever seen for mechanics I was blowed away very nice and clean great a atmosphere I give them 5 really 10😊
Reply from Mast Service Center 2023.12.14
Wow Shelli, this means a lot to us! Thank you so much. See you on your next visit!
HDL Logistics
HDL Logistics
2023.12.04
Great service and good mechanics. Had to tow my freightliner to their shop because an electrical problem, they fix it in few hours. Thank you
Reply from Mast Service Center 2023.12.14
We appreciate this wonderful review. Thank you so much!
Dylan Cottrill
Dylan Cottrill
2023.11.21
Reply from Mast Service Center 2023.11.22
Thank you, Dylan!
Sunny Williams
Sunny Williams
2023.11.15
Reply from Mast Service Center 2023.11.16
Thank you, Sunny, for the 5 star review. We appreciate it!
Anita Condon
Anita Condon
2023.11.08
Always nice and helpful
Reply from Mast Service Center 2023.11.09
Thank you, Anita!