التصنيفات Restaurants & Bars Restaurant MASQ London Restaurant and Bar
MASQ London Restaurant and Bar

masqlondon.co.uk

MASQ London Restaurant and Bar التقييمات

تصنيف جيد
4.2
607 reviews تم التحقق
MASQ London Restaurant and Bar
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التقييمات ( 607 ) 4.2

Angel Beaversouris
Angel Beaversouris
2025.07.12
Amazing experience in a unique atmosphere with fabulous service and amazing music. There was a party reserving the space on the ground floor, but luckily we managed to squeeze in on their lower level. The lights flickered which was odd but the food was flavorful & spiced to perfection!👌 Seafood pasta is highly recommended. First place I’ve been in years that removes the tails from the prawns (much appreciated) and the bean tacos were an excellent start to our meal. Thanks to all the staff that made our mildly grumpy family much more jolly and satiated. I appreciate all your hard work and slick outfits!
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Dubai Entertainment
Dubai Entertainment
2025.06.21
J polo
2025.05.13 2025.05.13 | United Kingdom
Extremely unreliable staff. They charged an additional £700+ for our event which came by suprise, for us to use the small venue downstairs which we agreed to use in advance already. Food is very expensive and came in small portions. I would avoid at all costs
Abigail Filani
Abigail Filani
2025.05.09
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Elijah C
Elijah C
2025.05.03
Would be 0 but I’m not allowed. Waiting time for food is absolutely outrageous and the portion sizes are unacceptable. Do not offer a la carte for a group booking and forced us to order from a set menu as our sole option. Save your time and money!
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الرد من MASQ London Restaurant and Bar 2025.05.04
Hello Elijah, We checked your name against our customer database and it came back as NIL, we also checked the emails which came back negative as well. Have you made a booking with MASQ. Are you trying to make a booking and perhaps you don’t like the option that you have chosen. It will also be a bit difficult to comment on individual booking without knowing your details, or if the booking actually happened at MASQ. Just so you know that we do not force any customer to go with a Set Menu, we don’t believe any establishment will force you to go with a particular type of booking. Nevertheless, there are different types of bookings that we offer. You do have some type of bookings that are on a “minimum spend limit” , and partial/full deposit are kept to cover the shortfall if the spend is not achievable. You also have A Set Menu type of booking which is designed for large booking to make services and catering more seamless, and there is also the a la carte type of booking where you order whatever that you like. Whichever option you want is completely up to you to decide. Apologies for the misunderstanding, this can be resolved, can you email your booking details directly to me on info@masqlondon.co.uk, and I will personally deal with this for you. Regards SANDRA
Jay Kay
Jay Kay
2025.04.23
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V M (Viking)
V M (Viking)
2025.03.02
Rubbish, don’t waste your time or money. They write your receipt by hand and try to scam you. A friend had her bday here and they almost ruined it for her.
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Tina Co Uk
Tina Co Uk
2025.03.02
I'd like to extend a heartfelt thank you for making my niece's 30th birthday surprise an exceptional celebration. From your staff to the dishes, everyone was well-cared for and genuinely happy. The customer service and staff were outstanding, catering to each of our individual needs. I would especially like to commend 'Peace' and his colleagues for their 10/10 performance—we couldn't have asked for a better event organizer or head waiter. Additionally, thank you for providing us with exclusive use of the main restaurant at no extra cost. Please let me know where we can leave a review. Tina
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Matthew Osayande
Matthew Osayande
2025.02.04
Ir was an amazing moment with friends, good dj, and the food was superb. Nice place to visit when around London Bridge. Good blend of music and continental dishes. I look forward to coming again.
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Remi Adepoju
Remi Adepoju
2025.02.01
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Abhishek Reddy Midimelapu
Abhishek Reddy Midimelapu
2025.01.03
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navya kommineni
navya kommineni
2025.01.02
Went to Bollywood new year eve. Been to many events across the UK and was flabbergasted by the poor organisation of the event. From the que chaos, seating shambles, and drink kiosk service, what should have been a great occasion turned out to be a rushed and stressful time. we still found ourselves being told to wait for no reason.seating and parking almost impossible. The worse experience of seeing an event in the UK. Security was so rude for no reason. Thank you Masq for such a shocking experience.
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Praveen Ponugumati
Praveen Ponugumati
2025.01.02
The members of staff are horrible especially the securities and the manager. They were so rude to us for no reason. They are not professional at all. We Waited an hour get inside, Went here a Bollywood New year eve. Worst customer service, The bar itself has a nice decor but it is too overcrowded, It smelt quite bad, toilets were disgusting and there was no air conditioning but it would take about 15 minutes to get from the dance floor to outside as it was so packed! Drinks were very expensive and definitely not value for money, Won't be coming here again.
Pam B
Pam B
2024.12.30
Had a small gathering there and the food was amazing. The waiter very helpful, I didn’t get his name so I called him uncle 😃
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Garfield Robinson
Garfield Robinson
2024.12.29
This was the venue for the Black Authors Christmas Event 🎄. Easily accessed by rail and buses. As far as we know, a great time was had by all.
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Gursharan Singh
Gursharan Singh
2024.12.29
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Dee B
Dee B
2024.12.03
Where do I start. This place should rebrand as MasqUERADE. The look is quality but the food and service is far from it. 2nd time coming I did not leave a review the first time maybe due to being in shock TBH. There should not have been a 2nd time based on the first but you would expect some improvements 2 years later. The reception was warm the lady opened the door and if I'm honest that was the beginning and end of good service. We came for a 40th and we were so hungry pn arrival so we manged to eat what they called asun which was in other words fried meat. The suya was was also below standard no spice and it was reheated so much that it was hard. The jollof was undercooked bland and tasted like they used the fake burnt sauce. The hake fish was salty and not edible. Their drinks were not any better and tbh they should not bother with cocktails. It took them roughly 55mins to serve drinks bearing in mind there were not busy. Half the food on the menu was not available e.g poundo yam, ayamase, dodo gizzard. This was a Saturday so I fail to see how. If I'm honest the actual venue is slightly cold but ok however they should stop selling food and just become a lounge with nibbles. In the end we left and went 805 were we all eat belle full with good service. The menu was also a fully loaded menu.
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Safiya R
Safiya R
2024.11.12
Went here to celebrate my 30th birthday as it was recommended to me and I was able to get a private dining experience. However the food and drinks here are very below standard. Ordinary cocktails they were unable to make, I had to send my cocktail back to be improved and a friend did not drink hers as it was so disgusting. No one was impressed by the food either. A friend had a salad and the lettuce tasted stale. It is a shame as I try to support black business and I feel this place has a great location. However a restaurant should have the basics right- food and drinks. The only good thing is that we took nice photos, and the waiter - although very slow and unable to take instructions (had to ask for simple things like water several times) - you could tell he was trying his best. Would not recommend due to the above. Attend at your own peril. Update: in terms of the spend- many items were taken off the bill as my friends refused to pay for food/drinks which was below standard. I can only hope that the restaurant will improve on its food/drink standard in the future. I also think a black owned business should be held accountable if their food/drink is bad. You cannot simply be supported just for being a black owned business
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الرد من MASQ London Restaurant and Bar 2024.02.26
Hello Safiya, Many thanks for sending your review through, We are really sorry that your experience was not as expected. We also noticed that you asked for the deposit on the minimum spend. I will just like to point out that the agreement was that a minimum of £700 will be met for a private booking of about 15 guests, which equals to about £45 pp which is very reasonable considering it was for a private booking for many hours. Unfortunately you spent about £25 per person at our special private booking and you came short of the agreement, the agreement states that we will use the deposit to cover the shortfall on the minimum spend limit. I am afraid the deposit and the £25 per person spent doesn’t still meet the minimum spend and leaves a shortfall of £161. The least we can do is “not” ask you for any additional funds, and that means we gave you a discount of £161. You can not ask us for a refund of the deposit and claiming that food was sub-standard. It doesn’t work like that and it is not fair. We will be out of business before you know it if we keep giving back deposits for minimum spend that are not met, and it will be yet again another black business down the drain. I am sorry we can not give back a deposit on this occasion.
Jay Omotosho
Jay Omotosho
2024.10.10
nice and vibrant place
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Ayeeshat Timmy
Ayeeshat Timmy
2024.10.10
My time at MASQ was a memorable one. I had so much fun with my friends. The food was out of this world, affordable and tasty too. I will defo come back.
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