Renaissance Indianapolis North Hotel

Renaissance Indianapolis North Hotel Reviews

Excellent rating
4.5
1937 reviews Verified
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Reviews (1937)
Jon Andrews
Jon Andrews
2024.04.21
Fantastic Marriott location with nice perks for Bonvoy members. We were able to check in much earlier than normal by using the chat feature on the app; extremely helpful and convenient! Spacious rooms with nice showers and smart tvs. Welcoming lobby with a bar. Business lounge and limited access upper floors. Great breakfast buffet, might be a little pricey if you do not have vouchers. Huge fitness room with several treadmills and dumbbells. One downside was the pool was packed with teams of kids but that happens on a busy weekend I suppose. Would be nice to see a sauna or hot tub. We will definitely seek out this hotel again when in the area.
Trip type
Vacation
Family
Location
Rooms
Service
B rad
B rad
2024.04.20
Location
Rooms
Service
Reply from Renaissance Indianapolis North Hotel 2024.04.20
Thank you for your five-stars. We look forward to your return and hope it's soon!
Robbie Steward
Robbie Steward
2024.04.12
Reply from Renaissance Indianapolis North Hotel 2024.04.12
There is nothing better than earning five-stars from a valued guest! Thank you and we hope to see you again soon.
David W
David W
2024.04.10
Needed a hotel in Carmel and this was perfect for the business trip. Also has pool for the kids and fitness center that seemed unused the 3 days I was there
Trip type
Business
Family
Location
Rooms
Service
Reply from Renaissance Indianapolis North Hotel 2024.04.12
David, thank you for your 5-star rating of Renaissance Indianapolis North Hotel. We are thrilled you had an excellent stay and our location was the perfect fit for your business trip. It is wonderful to hear that you appreciated our pool and fitness center. We hope to have the pleasure of welcoming you back again soon!
Patrick Lau
Patrick Lau
2024.04.09
I managed to use a Free Night Certificate and reserved only two days before the Great Total Eclipse of the Heartland in Indiana on April 8, 2024. No problems guaranteeing my reservation. Rooms were nice, modern, clean, no complaints. The staff were kind and worked hard to accommodate the large number of guests this weekend. Breakfast was way too crowded and obviously overwhelmed the one server but that can be expected, and I honestly couldn't complain. The parking lot is huge and even at full hotel capacity, there were plenty of extra parking spaces. I tailgated in the parking lot to observe the eclipse. Thanks to the entire Renaissance Team for making this a memorable stay. πŸŒžπŸ˜ŽπŸŒ‘
Trip type
Vacation
Solo
Location
Rooms
Service
Reply from Renaissance Indianapolis North Hotel 2024.04.10
Patrick, thank you for choosing the Renaissance Indianapolis North Hotel for your last-minute stay! It's wonderful to know you found our rooms clean and modern, and our staff accommodating despite the busy weekend. We appreciate your patience during breakfast and are glad you got a great view of the solar eclipse. We look forward to hosting you again soon and providing another memorable experience!
Elizabeth Deahl
Elizabeth Deahl
2024.04.08
Trip type
Vacation
Location
Service
Reply from Renaissance Indianapolis North Hotel 2024.04.10
Thank you for the high rating, we’re glad to know your stay was enjoyable. We hope you’ll visit us again in the future, Elizabeth!
Jeff Cook
Jeff Cook
2024.04.08
Trip type
Vacation
Family
Location
Rooms
Service
Reply from Renaissance Indianapolis North Hotel 2024.04.10
Thank you for your five-star rating, Jeff! We hope to be your preferred property whenever your travels bring you to the area!
Norm Wallace
Norm Wallace
2024.04.07
Clean hotel,very friendly staff. Room furniture is dated and slightly worn by TV and control system is new and modern. Weekend breakfast in lieu of lounge is a great deal. Food was hot and delicious. I love that upper floors are status only guests and no kids that filled the hotel for soccer games were on the floor. Free guest laundry was a very unexpected surprise and greatly appreciated. I will be back to property next visit.
Trip type
Business
Solo
Location
Rooms
Service
Reply from Renaissance Indianapolis North Hotel 2024.04.09
Norm, thank you for choosing the Renaissance Indianapolis North Hotel for your recent stay! It was a pleasure welcoming you, and we're delighted you enjoyed our clean property, friendly service, and delicious breakfast options. It's also great to hear that our exclusive floors and convenient laundry service surpassed your expectations! We do regret that a few details of your room fell below our high standards, and we'll address these areas with our team. We look forward to your return visit and hope it's soon!
Vicki Kunkel
Vicki Kunkel
2024.04.07
As others in these reviews have said, Marriott's customer service has gone downhill. I've been a loyal Marriott member for DECADES, but that will end because of this latest incident. I was trying to book a room via their VERY buggy website for this hotel for April 7th. I went on the website, checked the box to book with points, it showed I would need 36,000 points (which I have MORE than enough to cover in my account). I then clicked the "continue" button to continue to complete the booking. At that point, I got another page that had an error message that the website was having difficulty, and I should try back later. I kept refreshing the page and trying for more than 30 minutes. While I was waiting, I called the Bonvoy reservations number, and was on hold forever. FINALLY, the website started working again, so I hung up the phone and planned to continue the reservation on the website. BUT, this time when I checked the box to use points, I got a message saying points were not available at this hotel. I called the reservations number back, thinking the website was just still glitching. After about 14 minutes on hold (again!) someone finally answered. He said he was unable to honor the points reservation, but he could call the local hotel, as they usually honor it. Well, this local hotel said, "Sorry. No one in sales is here to help on the weekends, so I can't do that. There is nothing I can do for you." ARE THEY KIDDING?! I could understand it if the hotel had had no points reservations available for that day from the start. But it is not my fault their website kept glithcing. Marriott has become icnompetent and greedy, with zero focus anymore on customer service. Because your website offered the points reward before it glitched and locked up, I am NOT paying your ridiculous rates for a hotel that is FAR from luxurious. (Just check the other online reviews. The hotel is run down, but at least the beds are comfortable.) I only wish I had had the presence of mind to take screen shots of the error message, as well as the points offer. But, then again, when I go to a website for a company as established as Marriott, I expect it to work--and when it doesn't for the company to own up to its mistake. The call center rep said the issue was that the LOCAL (Indianapolis) Marriott site had glitched, so it was the local site's issue. Local site says it's Marriot. UPDATE 1: I booked with another hotel that values me and allowed me to use reward points. (Hyatt) But, just for giggles, the next morning I checked the Marriott site for Indy, and get this: NOW they only had ONE ROOM left, and you could ONLY book it WITH points. When I tried to see how much the room rate was, an error message came back saying they could find no rooms at that rate. Went back and tried points again, and, yep, it only allowed for points. Marriott...get your act together. Hire competent people to handle your website, and go back to the customer service you provided years ago. But, we all know that will never happen. #MarriottFail UDPATE 2: Well, more Marriott web site issues. When I went to try to book a completely different reservation for a business meeting in St. Louis in another date, the attached screenshot is exactly what I encountered when trying to make reservations for my Indianapolis stay. A few minutes later, I went to the Hyatt website for St. Louis, and had ZERO issues, as evidenced by the screenshot from that site. (Included both screenshots so Marriott can't claim it was related to some internet-wide issue.)
Reply from Renaissance Indianapolis North Hotel 2024.04.09
Vicki, we apologize for the inconvenience you experienced while trying to book your stay online and utilize your points. Our priority is to provide our guests with a hassle-free reservation process, and clearly, we fell short in this case. Your comments will be reviewed with our team to learn how we can better serve our guests in such situations moving forward. We hope you'll consider giving us another chance to restore your trust. Thank you for your detailed feedback.
Heath Camp
Heath Camp
2024.04.05
Nice Hotel!
Location
Rooms
Service
Reply from Renaissance Indianapolis North Hotel 2024.04.06
We are overjoyed to learn your time at Renaissance Indianapolis North Hotel was perfect in every way. We hope you will be joining us again in the future, Heath!
joseph agraviador
joseph agraviador
2024.03.28
Location
Rooms
Service
Reply from Renaissance Indianapolis North Hotel 2023.11.15
Your five-star rating means everything to us, Joseph! Thank you and we look forward to welcoming you back.
Akhilesh Khatkale
Akhilesh Khatkale
2024.03.28
Can one pay security deposit amount using cash instead of credit card while checking in ? Is there any emailid to connect with incase of further queries?
Reply from Renaissance Indianapolis North Hotel 2024.03.29
For any inquiries, please reach out to us at 317-816-0777. We are here to help and look forward to welcoming you soon!
Rebecca Dye
Rebecca Dye
2024.03.26
Trip type
Business
Friends
Location
Rooms
Service
Reply from Renaissance Indianapolis North Hotel 2024.03.27
Nothing pleases us more than knowing you had a great stay! Thank you, Rebecca, and we hope you'll join us for another five-star experience soon!
Brian Emerick
Brian Emerick
2024.03.24
Trip type
Business
Solo
Location
Rooms
Service
Reply from Renaissance Indianapolis North Hotel 2024.03.24
Thank you for taking a moment to leave us with your positive score, Brian. Hurry back!
Craig Walker
Craig Walker
2024.03.23
The hotel lobby is very nice. You can tell they invested money to update the lobby. It doesn't transfer to the rooms - they are ok but are starting to look dated. MY BIGGEST ISSUE: no breakfast offered. I am a Gold Marriott member. You have to be platinum or higher to get free breakfast which every hotel in the world offers. They had closed off room and section for platinum members to eat a breakfast buffet...I was pretty upset that something like breakfast was offered to those members and not to all Marriott members.
Trip type
Business
Solo
Location
Rooms
Service
Reply from Renaissance Indianapolis North Hotel 2024.03.26
Craig, thank you for taking the time to share your perspective with us. While we're glad you enjoyed the look of our updated lobby, it's disappointing to hear that the charge for breakfast took you by surprise. Your feedback is important to us, and we'll discuss your comments with our team to see how we can better serve our guests. We value your loyalty to our Brand and hope to provide a more satisfying experience on your next visit to the area.
Scott Thum
Scott Thum
2024.03.22
Reply from Renaissance Indianapolis North Hotel 2024.03.23
Nothing pleases us more than knowing you had a great stay! Thank you, Scott, and we hope you'll join us for another five-star experience soon!
R Thompson
R Thompson
2024.03.21
I had a medical emergency which required a hospital stay. This made my trip inpossible. I called the morning of my reservation attempting to cancle. The manager refused to allow me to cancel. I offered to move my reservation to May when I was in the city again. This reasonable proposal was also rejected. Marriott's customer service has become very disappointing. I have always been a Marriott trooper. However, my last couple of stays have been very disappointing. I would not recommend this hotel. Marriott do better.
Trip type
Business
Solo
Service
Reply from Renaissance Indianapolis North Hotel 2024.03.23
We are truly sorry to hear about your medical emergency and the challenges you faced with your reservation. Your health and well-being are our top priorities, and we regret any additional stress this situation caused. We are taking your feedback seriously as we aim to improve our flexibility and customer service. We hope for the opportunity to restore your faith in us and demonstrate the high standard of hospitality we strive for.
Aaron Gallagher
Aaron Gallagher
2024.03.21
I go every year for a conference. The hotel is great and the people are friendly. Would recommend staying there.
Location
Rooms
Service
Reply from Renaissance Indianapolis North Hotel 2024.03.23
Aaron, we are delighted to hear you enjoy your annual conference stays with us and find our hotel and team to be welcoming! Thank you for your recommendation. We are looking forward to your next visit and providing another great experience at Renaissance Indianapolis North Hotel!
Frank Luther
Frank Luther
2024.03.19
Excellent place to stay!! Close to so much and easy to get in and out of.
Location
Rooms
Service
Reply from Renaissance Indianapolis North Hotel 2024.03.21
Frank, we're delighted that our convenient location made it easy for you to explore! We look forward to welcoming you back for another excellent visit soon at the Renaissance Indianapolis North Hotel!
Cecilia Thompson
Cecilia Thompson
2024.03.19
Trip type
Vacation
Family
Location
Rooms
Service
Reply from Renaissance Indianapolis North Hotel 2024.03.20
It's wonderful to learn that your stay was a great one, Cecilia! Thank you, and we're excited for the opportunity to provide you with another five-star experience soon.