Macguys

macguys.co.uk

Macguys Reviews

Excellent rating
4.7
543 reviews Verified
Macguys
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Reviews ( 543 ) 4.7

J S
J S
2024.05.20
Had water damage in my MacBook motherboard and took it to Apple, who seemed a little confused by what was going on with the laptop at first… after further investigation, they found the problem and tried to charge me just north of a thousand! Left it and had a look around and found MacGuys. I went to the store and the laptop was fixed within 24 hours with a very reasonable price. Customer service was also outstanding! Would high recommend going to this store. Will be bringing any of my Apple devices in the future. Thank you again MacGuys and the nice lady who helped me.
Reply from Macguys 2024.05.20
Thank you so much for sharing your positive experience with us! We're delighted to hear that our team at Macguys was able to fix your MacBook promptly and at a reasonable price. Providing excellent customer service is our top priority, and it's wonderful to know that we met your expectations. We look forward to assisting you with any of your Apple devices in the future. Thanks again for your kind words and recommendation!
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Formula 1
Formula 1
2024.05.20
Reply from Macguys 2024.05.20
Thank you for the 5-star rating! We appreciate your support and are glad you had a positive experience with us.
Mike Storey
Mike Storey
2024.05.14
Very happy with the repair of my Apple Mac. The after sales service was excellent. Thank you Macguys!
Reply from Macguys 2024.05.14
Thanks Mike for your feedback! We're glad you're happy with your Apple Mac repair and our after-sales service. If you need any further assistance, just let us know.
Kamika Mundle
Kamika Mundle
2024.03.11
Amazing service, I cannot recommend them enough. They were able to fix both of my macbooks in under a week- one with a new screen and the other which was quite badly water damaged (don't leave electronics near toddlers). I was unable to pay for both so collected one, and the team at macguys kinda held the second for me until I was able to pay over a month later. They were very patient and understanding with me despite them having to front load costs of repair. I cannot thank the team enough! I would highly recommend them. Trustworthy, professional and compassionate company.
Reply from Macguys 2024.03.11
Thank you so much Kamika for your review! We're glad to hear that you had such a positive experience with our service at MacGuys. It's always our priority to provide efficient and effective repairs, while also being understanding of our customers' circumstances. We understand that unexpected expenses can be challenging. We're glad we could accommodate your situation and help you get your devices back in working order without added stress. We truly appreciate your recommendation and your kind words. If you ever need assistance in the future, don't hesitate to reach out. We're here to help!
Hadeed Tj
Hadeed Tj
2024.02.28
Total waste of time, gave them an iPad and was told it needs an an IC, they wasted 2 weeks, I called and was told that they just received the IC and someone will call me later today. Well that also never happened.. so I went after a day and took my iPad back which was not fixed. They quoted me £150 and I had it fixed from a high street shop for £60.00. Wasted 3 weeks for nothing. Plus their receptionist blatantly lied. And I didn’t even get an apology.
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Girl Hustle
Girl Hustle
2024.02.24
I went to Macguys to get my laptop fixed after it was water damaged. They did an amazing job and very quick service! They were professional and kind. I definitely recommend this shop for all your electronic needs!
Reply from Macguys 2024.02.24
Hi Emaan, Thank you so much for taking the time to leave such a positive review! We're happy to hear that you had a great experience with us. We strive to provide excellent service, and it's always rewarding to know that our efforts are appreciated. We look forward to serving you again in the future!
El Dom
El Dom
2024.02.23
I thought I had lost some important videos by using a cheap converter and they recovered the files for me and saved the day! They also changed the battery of my laptop quickly! Would recommend their services.
Reply from Macguys 2024.02.23
Thank you El for your recommendation.
jason fagan
jason fagan
2024.02.16
Great customer care. Rare to find in these times.Very efficient. Sound advice also for how to maintain my Mac Book. I felt very comfortable with MacGuys and will defiantly be using this service again. HOW LONG HAVE THEY TRIED TO STOP OUR MAC SHOPS ON OUR HIGH STREETS! Jokes aside, well done guys. Keep going. Needed out here. Jason F
Reply from Macguys 2024.02.16
Hi Jason, Thank you for your feedback. Customer satisfaction is our first priority, We are glad that you like our services.
David Anthony
David Anthony
2024.02.10
A year ago I asked them to remove a virus.. and he wiped everything from my hard drive.. I assumed he would tell me that would happen.. bcos I didn't have a back up.. I assumed he will tell me what may happen before he did it.. but didn't it caused me a world of issues then after thay cost me a lot to reinstall.. I also got told by a mac technician at apple store that the replacement battery this store gave me was not done right and was not s legit battery and was causing issues.. maybe a faulty battery..
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Katherine Scoble
Katherine Scoble
2024.01.26
Macguys sorted out an issue I had with my laptop battery. They are super responsive oh the Whatsapp number and I was able to sort drop off an pick up really easily. The team are also really lovely and the price was fair for what I was getting done.
Reply from Macguys 2024.01.27
Thank you Katherine for your feedback.
Will
Will
2024.01.22
Amazing! Fixed up my laptop in just a couple days & that was over the weekend. Super super helpful & also I did look up prices elsewhere & they were the cheapest for a top quality max screen replacement
Reply from Macguys 2024.01.22
We are glad that you like our services.Thank you Will for your review.
Inan Tariq
Inan Tariq
2024.01.14
Great service and craftsmanship here, my Asus laptop's SDD suddenly gave up on me, the staff did a full diagnostic and explained to me the potential issues, talked me through all my options and what the next steps were to upgrade my SSD to avoid any future issues. They were very clear and honest about each step and costs associated, also their recommendations and reasons - which I really appreciated. Very efficient service and lovely staff, fully recommend them. 10/10.
Reply from Macguys 2024.01.15
Thank you Inan for your feedback. We are glad that you like our services.
Owen Sadler
Owen Sadler
2024.01.03
Extortionate prices. Would probably cost less to send whatever pc/laptop back to the manufacturer
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Joshua Harvey
Joshua Harvey
2023.12.21
Friendly and helpful, cleaned my charge port whilst I waited
Reply from Macguys 2023.12.21
Thank you Joshua for your positive feedback.
Alex McConnachie
Alex McConnachie
2023.12.14
Touted themselves as hard drive recovery 'experts' I had a dead hard drive I brought in as it was not spinning up. They told me after some time that they could not recover the drive, saying that they tried everything they could and they have this special machine that cost them over 13 grand, and charged me £72 just to look at the drive. Then I take it to my friend who messes about with computers for fun - leaves it plugged into a regular PC overnight and it just powers up. Yes they had told me I will incur an inspection fee... just to be clear... but £72 when my mate can just plug it in? Obviously not experts then, are they? :) Or maybe they need to get their 13 grand back for their machine!
Reply from Macguys 2023.12.21
Completely lied. Your hard drive was dead. No one can recover the data until unless replace the hard drive head. If that was so simple why you brought in to our service centre? You made horrible story because, we charge to you for our time. You were happy to pay for diagnostic, we never forced the customer to pay. That’s customer choice to agree to proceed repair or refuse.
Josh Kitto
Josh Kitto
2023.12.03
Sorted out my broken keyboard after half a dozen appointments at the apple store, at a much better price.
Reply from Macguys 2023.12.23
Thank you Josh for your feedback
Tom Fletcher
Tom Fletcher
2023.12.02
Very helpful and knowledgeable, reasonable prices
Reply from Macguys 2023.12.23
Thank you for your positive feedback
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Giovanna Bonato
Giovanna Bonato
2023.11.22
My MacBook had a keyboard issue and the team at Macguys fixed it very quickly, very well (I can’t see any difference in my laptop from before the issue!) and for a reasonable price compared to the majority of other shops around. I really appreciated their communication, professionalism, experience and promptness. Highly recommended. I definitely will go back if I have any other issues with my Apple products.
Reply from Macguys 2024.01.02
Thank you Giovanna for your feedback.
Sarah Hemphill
Sarah Hemphill
2023.11.15
So helpful and friendly. Could not recommend them more. Any large or small problem……… sorted!!
Reply from Macguys 2024.01.02
Thank you Sarah for your recommendation.
Daniella Goodman
Daniella Goodman
2023.10.31
Great service. My laptop suddenly stopped working but the Express service has my keyboard replaced the same day.
Reply from Macguys 2023.11.03
Thank you Daniella for your honest feedback