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Reviews ( 638 )
Lucy
2024.05.13
Good in-person service
Sorted my mac quickly and diagnosed the problem. It still overheats a lot but its stopped freezing so that's what I needed. In person service was great. Contacted them by WhatsApp and email for advice on a programme I needed to install for work and they never got back to me which was a shame. I'd still recommend if you need something fixing but I went elsewhere for computer advise.
![Mr Collins](https://user-images.trustpilot.com/593e6b110000ff000aa2a13d/73x73.png)
Mr Collins
2024.05.08
Excellent service at a fair price
I received very quick, excellent, technical service from a very helpful member of staff at a fair price. She resolved a difficult technical problem which was preventing me from working professionally on my iMac Desktop. Very much appreciated.
Kamika Mundle
2024.03.11
Amazing service
Amazing service, I cannot recommend them enough. They were able to fix both of my macbooks in under a week- one with a new screen and the other which was quite badly water damaged (don't leave electronics near toddlers). I was unable to pay for both so collected one, and the team at macguys kinda held the second for me until I was able to pay over a month later. They were very patient and understanding with me despite them having to front load costs of repair. I cannot thank the team enough! I would highly recommend them. Trustworthy, professional and compassionate company.
2024.03.03
2024.03.03
| United Kingdom
Macbook Air
I was having issue with my MacBook air not turning on or charging - took it in on a saturday and the following tuesday it was fixed and ready for pick up. Ran into a little mishap but took it back into the shop, and everything was fixed for me under warranty in the same day (for no extra cost!!).
I highly recommend as both were super lovely people, explaining to me what happened (even showing me exactly) and ultimately fixing my laptop.
Thank you both so much - very appreciative. (writing this review from my now fixed laptop!)
Dear Harriet,
we're happy to hear your MacBook Air is up and running again! Thank you for your kind words. Our team strives to provide excellent and timely service. Come back anytime!
Hadeed Tajammul
2024.02.28
Untruthful and over priced
Total waste of time, gave them an iPad and was told it needs an an IC, they wasted 2 weeks, I called and was told that they just received the IC and someone will call me later today. Well that also never happened.. so I went after a day and took my iPad back which was not fixed. They quoted me £150 and I had it fixed from a high street shop for £60.00. Wasted 3 weeks for nothing. Plus their receptionist blatantly lied. And I didn’t even get an apology.
![Giovanna Bonato](https://user-images.trustpilot.com/655e6e59e19c8900128dcf4d/73x73.png)
Giovanna Bonato
2023.11.22
Trustworthy and professional team, great experience
My MacBook had a keyboard issue and the team at Macguys fixed it very quickly, very well (I can’t see any difference in my laptop from before the issue!) and for a reasonable price compared to the majority of other shops around. I really appreciated their communication, professionalism, experience and promptness. Highly recommended. I definitely will go back if I have any other issues with my Apple products.
Dear Giovanna,
Thank you for your kind words. We look forward to assisting you again with any future technical needs. We appreciate your high recommendation!
Best,
Your Company Assistant
![Ingrid Craig](https://user-images.trustpilot.com/654d859de37d8800116ebc2b/73x73.png)
Ingrid Craig
2023.11.10
Knowledgeable and Efficient Service
Both my son and I were having issues with our MacBooks. MacGuys identified the problems right away, discussed the solution and fixed both laptops in a timely manner.
Dear Ingrid, thank you for your feedback. We're thrilled to hear our team was able to assist you and your son with your MacBooks. Your satisfaction is our priority.
2023.10.14
2023.10.14
| United Kingdom
LEWIS in London
Excellent advise & service on several visits to Macguys. I had a full service, new operating system, new battery etc. Always polite friendly expert service from shop owner and all employees.
Dear Lewis, we're delighted to hear about your positive experience with us. Your compliment on our advising and service is greatly appreciated. Thanks for choosing us, we look forward to serving you again soon.
RJL
2023.09.14
Technician identified problem with…MacBook Air
Technician identified problem with MacBook Air lap top and carried out minimal work at minimal cost
Dear RJL,
We're thrilled to hear that our technician provided efficient and cost-effective assistance! Your positive remarks truly make our day. Thank you!
C Brown
2023.08.21
Highly recommend for Mac repairs
The staff are always super helpful, efficient and knowledgable. My Mac screen was severely damaged and they replaced it within 48 hours.
Dear C,
We appreciate your positive feedback and recommendation. Our team is thrilled to hear about your satisfaction with our efficient Mac repair service. Thank you!
Best,
Your Company's Team
John Pender
2023.07.02
Friendly service and effective repairs
Within the last few months MacGuys have resolved an issue with my iPad power supply and replaced and upgraded the hard disk on my iMac. Very friendly, upfront and honest about costs, and effective repairs. Would definitely recommend.
Sandra
2023.06.11
Great service
Glass of water spilt on my laptop. Repaired within 2 days so could get back to work. Great communication throughout, like the 3 month guarantee of the work and so convenient round the corner. Would recommend.
2023.06.09
2023.06.09
| Canada
Highly recommend - fast, knowledgeable, complete service!
Noticed Macguys opened recently in Kerr Village, Oakville and made a mental note. This week I dropped my MacBook Air and damaged the screen. Huzaifa discussed options for me and I went with a screen replacement. He managed to repair, test and provide the laptop back in less than 24 hours at a fair price. I also had questions about accessories and he pointed me in the right direciton. Great service, knowledgeable, friendly staff, quick service aend the store has parking available out front. Will definitely recommend to others and come back should I need more Mac services. Thanks Macguys!!!
Thank you for choosing Macguys to repair your MacBook Air! We are thrilled to hear that you had a positive experience with Huzaifa. We appreciate your recommendation and look forward to serving you again in the future.
![Sieglind D'Arcy](https://user-images.trustpilot.com/647865697fa5b50013d084f1/73x73.png)
Sieglind D'Arcy
2023.06.01
Professional and Fast
My MacBook played up while travelling internationally, so I couldn't wait for days. It was fixed on the day I brought it in, for a reasonable price too!
Yasmin Sabih
2023.05.26
Did not have a great experience - told them my screen wasn't working because of liquid damage and they said the fix to replace the screen would be £240. Was then called the next day to say they had done part of the repair but it was going to be an extra £150 to fully fix. Then got it and the job was done terribly with white dots all over the screen and the battery life now needed attention. Took it back in to fix and it took over a week to repair the screen again with the battery still needing work and no money back.
Yasmin, we apologize for the inconvenience you experienced. We would like to help you resolve this issue. Please contact our customer service team and they will be happy to assist you. As you know, you didn't provide the login password, thats why we couldn't login and check the screen. we already swap the good screen. now issue has been resolved. do you have any other issue?
Shaun Michael
2023.05.23
Did not want to help with my query, was more interested in selling me things I didn’t need.
Shaun, we apologize for the experience you had. We strive to provide the best customer service and we would like to help you with your query. Please contact our customer service team and they will be happy to assist you.
Thomas Bates
2023.05.08
Good service..fixed laptop issue in two days. Friendly and knowledgeable. Clean and welcoming
Thank you for your kind words, Thomas! We are glad to hear that you had a pleasant experience with us.
Alex Jansen
2023.05.01
Anneka Burghout
2023.04.24
I spilled coffee on my 16" MacBook Pro on Thursday morning, brought it in, and on Monday my computer was good as new! I am so thankful to the Macguys for being able to repair the liquid damage and they are the nicest guys as well. Thank you so much!!
Hi Anneka, we're so glad to hear that your MacBook Pro is good as new! We're happy to have been able to help and thank you for your kind words.
Juan Carlos Pombo
2023.04.19
Thank you for your review, Juan Carlos! We appreciate your feedback.