Lynn Aesthetic Singapore - Facial Treatments & Beauty Salon In Kovan

Lynn Aesthetic Singapore - Facial Treatments & Beauty Salon In Kovan Reviews

Excellent rating
4.5
254 reviews Verified
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Reviews (244)
Miss Tan
Miss Tan
2024.04.14
The booking appointment system is very lousy. The appointment was canceled without customer’s consent. No proper communication with client on cancellation appointment. It’s a waste of customer time. Only good things is the masseuse is good, Stella. No other satisfaction here.
Reply from Lynn Aesthetic Singapore - Facial Treatments & Beauty Salon In Kovan 2024.04.16
Dear Miss Tan, Thank you for your continued trust in Lynn Aesthetic and for choosing us once again for your wellness journey. We truly value your patronage and look forward to each opportunity to serve you. We regret the confusion regarding your appointment schedule during your recent visit. It appears there was a misunderstanding following your decision to cancel due to illness, which coincided with the conclusion of your last service package. Out of respect for your initial request to cancel future appointments, and in the absence of further instruction, our team did not reactivate the remaining sessions. We apologize for any inconvenience this may have caused when you visited us without a scheduled appointment. Please be assured, it is always our intent to provide clear and thoughtful communication. To prevent such occurrences in the future, we are taking steps to enhance our appointment management protocols. We appreciate your understanding and are here to assist you in booking your next appointment at your earliest convenience. Thank you for your understanding and for helping us to improve our client service experience. We are excited to continue providing you with exceptional care and relaxation. Warm regards, The Lynn Aesthetic Team
Geraldine Ong
Geraldine Ong
2024.04.09
Reply from Lynn Aesthetic Singapore - Facial Treatments & Beauty Salon In Kovan 2024.04.11
Dear Geraldine, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. If there's anything else we can do to improve or assist you further, please don't hesitate to let us know!
Jacqelyne Chan
Jacqelyne Chan
2024.04.02
Stella was very good and professional. Recommended!
Reply from Lynn Aesthetic Singapore - Facial Treatments & Beauty Salon In Kovan 2024.04.03
Dear Jacqelyne, Thank you so much for your kind words and recommendation! We're thrilled to hear that Stella provided you with a good and professional experience. Your review means a lot to us, and we truly appreciate your support.We look forward to serving you again in the future!
Japneet Kaur
Japneet Kaur
2024.04.01
I went for bojin massage at Tampines 1 mall on Saturday, The lady who did my massage was in such a hurry to just complete the session that she skipped the suction step as described in the picture they sent me and the bojin massage was 15min only and that to so fast that I couldn’t feel the difference after the treatment. Very disappointing.
Reply from Lynn Aesthetic Singapore - Facial Treatments & Beauty Salon In Kovan 2024.04.01
Dear Japeet Kaur, Thank you for sharing your feedback with us. We take all comments seriously as part of our commitment to transparency and excellence in customer service. We’d like to address the concerns you raised regarding your recent visit to our Tampines 1 mall location, to clarify our treatment process and session duration. Suction Procedure: The suction phase of your treatment was conducted immediately following the steaming process, specifically focusing on the nose area. This step is integral to our treatment protocol, targeting the areas that benefit most from this process to ensure effectiveness and client satisfaction. Session Duration: Our treatments are meticulously designed to last 60 minutes; however, we want to assure you that your session extended beyond this standard duration. Our records confirm that your experience indeed lasted more than 60 minutes, reflecting our dedication to providing a fully immersive and beneficial session without compromising the quality of service. Face Bojin Duration and Sensitivity: It’s crucial to understand that the Face Bojin massage portion is specifically designed to last between 15-20 minutes. This carefully chosen duration is guided by professional standards to avoid discomfort or adverse effects post-treatment. If this massage is performed for too long, it could lead to discomfort or soreness the following day, which we strive to prevent to ensure the safety and comfort of our clients. Treatment Expectations: We would also like to emphasize that Face Bojin massage is a cumulative treatment, with results building over consistent sessions. It is not typically a one-off solution, and immediate effects might be subtle, with significant improvements visible over time. We understand this may not have been fully communicated, and we apologize for any misunderstanding this may have caused. We are genuinely sorry if any aspect of the treatment felt rushed or if there was any misunderstanding regarding the process and outcomes. It was never our intention to diminish the quality of your experience. Our team is dedicated to upholding the highest standards of service and care. We value your feedback as it helps us to improve our services. We invite you to reach out to us directly if you have further concerns or require more clarity on our treatments. We appreciate your patronage and hope to have the opportunity to serve you again, ensuring a more positive experience. Warmest regards
Fong Yong
Fong Yong
2024.03.24
I do not recommend the bojin trial $39.90 + GST. I was excited to try their bojin trial $39.90, impressive front desk at stars at Kovan. Before start of the treatment I was given a free analysis and recommended to add on ampule $68 which I agreed and the consultant briefly introduced the bojin session I will be expecting the experience of cleansing, simple extraction, bojin, massage, then mask. The start of the journey I was directed to a waiting room and I was told currently no room available please wait in this temp room.. I was told will do the simple cleanse in the waiting room without the need to change to the facial robes that I used to do in other facial parlours…This was my 1st experience that I was putting in temp room to do cleansing so I commended. “I do not have to change my cloths and just lay here for your simple cleanse so simply? “ Then I was told to wait for the available room without the cleansing done 1st.. Now I moved to an available room, I was started with simple cleansing (don’t think it was a double cleanse), followed by massage, bojin, cleansing, mask, toner lastly moisturiser/sun screen. In between the cleansing-massage I asked should there a simple extraction. I was told nothing to extract because no blackheads and no whiteheads (for my 1st time in my facial experience I was told no extraction because I have no blackheads and whiteheads which never the case fyi I am at my mid 40s) I also asked what about my pimples on my forehead, I was told if to extract my pimple will cause inflammation so no extraction at all the whole session. When applying toner I then asked what about the ampoule.. facial lady said she did not know about it and emphasized again my session only the $39.90..so I simply highlighted to her I supposed to add on the ampoule, luckily I asked otherwise I would not certain would I be charged for it… as usual end of the facial I was asked to wait in the sales or tea room to ask about your experience and to welcome you sign a special package that only special price for new customers. I was apologised by the consultant for the omission of service..so long do not charge the extra for that ampule that did not fulfill, I don’t really care. Then I went straight to make payment without wanting to discuss the experience and definitely I expressed no interest to sign a package… The facial bojin was indeed simply too simple…Lynn’s bojin without even bojin your ear and neck areas which was a very different experience compared to what I tried from the other trial bojin else where range $38-$100. Simply too simple overall experience.. I do not recommend this trial Exclusive Face Bojin Trial $39.90 (U.P. $108) Receive an additional FREE Ampoule (worth $41) when you pay online! Which I did not book online so I was recommended to top up $68…but missed out though….
Reply from Lynn Aesthetic Singapore - Facial Treatments & Beauty Salon In Kovan 2024.03.28
Dear Fong Yong, Thank you for taking the time to share your feedback regarding your recent visit to Lynn Aesthetic for our Bojin trial. We highly value all feedback as it helps us understand our clients' perspectives and experiences. At Lynn Aesthetic, we strive to deliver a high standard of service and a relaxing environment for all our clients. We're sorry to hear that certain aspects of your visit did not meet your expectations. We take your comments seriously and view them as an opportunity to reflect on our services and how we can continuously improve. We are dedicated to offering a tranquil and fulfilling spa experience, and it's clear there are areas for us to enhance. Your feedback is invaluable to us as we strive to ensure that every client's experience is both enjoyable and reflective of our high standards. Thank you again for your feedback. Warm regards, The Lynn Aesthetic Team
Chen Guyue
Chen Guyue
2024.03.22
Awesome service at Lynn Aesthetics! Lady boss Lynn is really accommodating and will go above and beyond to satisfy her customer’s needs. Also, Kudos to Stella, who gives great treatments and is super attentive to her customer needs!
Reply from Lynn Aesthetic Singapore - Facial Treatments & Beauty Salon In Kovan 2024.03.25
Dear Chen Guyue, Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had an awesome experience at Lynn Aesthetics. Our team, especially Lynn and Stella, takes great pride in providing top-notch service and ensuring that our customers' needs are met to the fullest. Your feedback is greatly appreciated, and we look forward to welcoming you back for more fantastic treatments in the future! Thank you once again for choosing Lynn Aesthetic!
Thew Guat Hoon
Thew Guat Hoon
2024.03.17
Good service but too hard sell!
Reply from Lynn Aesthetic Singapore - Facial Treatments & Beauty Salon In Kovan 2024.03.19
Hi Thew Guat Hoon, Thank you for taking the time to leave us a 5-star review! We are glad to hear that you found our service to be good and appreciate your feedback. Your input helps us improve, and we hope to serve you even better in the future. Thank you for choosing Lynn Aesthetic!
Cel
Cel
2024.03.10
Nice place, good massage, good facial ✨️
Reply from Lynn Aesthetic Singapore - Facial Treatments & Beauty Salon In Kovan 2024.03.11
Dear Cel, Thank you for the glowing review! We're thrilled to hear that you enjoyed your experience with us. Our team takes great pride in providing top-notch services, and we're delighted that you found both the massage and facial to your liking. Looking forward to welcoming you back soon! ✨️
Pooja Vermagarg
Pooja Vermagarg
2024.03.08
Superb experience. Xang xiang did pain management massage to my husband which was awesome.Lina was my masseuse did great job. and Miya did my facial which was beyond any explanation. All experience was Wow 🤩 💕🥰❤️
Reply from Lynn Aesthetic Singapore - Facial Treatments & Beauty Salon In Kovan 2024.03.08
Dear Pooja Vermagarg, Thank you so much for your glowing review! We're thrilled to hear that you had such a superb experience with us. It's wonderful to know that our various staffs were able to provide such exceptional service to you and your husband. We're grateful for your kind words and look forward to welcoming you back for another unforgettable experience. 💕🥰❤️
Grace Tan
Grace Tan
2024.02.26
my mother and i have been following through Lynn aesthetic for years. ever since they upgraded their shop and have new outlet.. I felt their are a bit pushy... they will recommend customer to top up for bubble mask/ ampule/ serum/ eye treatment on top of your package. -.-'' The consultant will try to sell you package.... even though u have few more session left. overall their beautician skills are good.
Reply from Lynn Aesthetic Singapore - Facial Treatments & Beauty Salon In Kovan 2024.02.23
Dear Grace, Thank you for being a loyal customer of Lynn Aesthetic! We're delighted to hear that you and your mother have been trusting us with your skincare needs for years. We pride ourselves on providing a comfortable and non-pushy environment, ensuring that our clients feel valued and respected. Your feedback means a lot to us, and we look forward to continuing to exceed your expectations in the future. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. We appreciate your support and look forward to seeing you again soon!
chai ling Soh
chai ling Soh
2024.02.17
I supposed to have Bo jin , but get gua sha and bo jin . I told them I have sensitive skin and pigmentation in their record. My face was bruised. The therapist does not know my condition. There’s miscommunication with the reception and therapist on how to do a the whole treatment. I do not know what happens, a 90 minutes session became 180 mins session. I think the therapist is flustered as I told I only need Bo jin. They said there is a mistake in the duration of the treatment. I do not know how what is going on. They are trying to cover up their mistakes.
Reply from Lynn Aesthetic Singapore - Facial Treatments & Beauty Salon In Kovan 2024.02.20
Dear Mdm Soh, Thank you for providing your feedback, and we sincerely apologise for the delay in our response. Upon conducting an investigation, we have identified that our therapist inadvertently provided you with two full sessions of Bojin instead of the intended one session. We deeply regret this oversight, as our therapist misunderstood your Face Bojin session to be the full two-hour treatment, resulting in additional Bojin treatment being administered. It's important to note that Bojin is a traditional Chinese technique that utilises an ox horn tool to massage the face and alleviate tension in the muscles, tendons, and ligaments. Depending on the intensity of the treatment and individual sensitivity, some bruising and soreness may occur at the treated acupoints. However, these effects are typically temporary and should subside within a few days. This also would not aggravate your pigmentation issues. Furthermore, we acknowledge that our oversight led to this situation, and we are sorry; we understand that despite the slight, our staff did not communicate the need for additional payment at the time. If you were indeed asked to top up, please inform us so we can address this matter promptly. Once again, we apologise for any inconvenience caused and assure you that we are taking steps to prevent such errors from occurring in the future.
Lucy Henson
Lucy Henson
2024.01.30
I enjoy my treatment with Cynthia
Reply from Lynn Aesthetic Singapore - Facial Treatments & Beauty Salon In Kovan 2024.01.30
Dear Lucy Henson, Thank you so much for taking the time to share your wonderful 5-star review! We're delighted to hear that you enjoyed your treatment with Cynthia. Our team is dedicated to providing exceptional experiences, and it's fantastic to know that Cynthia made a positive impact on your visit. We truly appreciate your support and look forward to welcoming you back for more exceptional treatments in the future.
Michelle Violet
Michelle Violet
2024.01.08
Good job Miya! I enjoyed my facial very much! :)
Reply from Lynn Aesthetic Singapore - Facial Treatments & Beauty Salon In Kovan 2024.01.08
Hi Michelle Violet, Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your facial and that we could meet your expectations. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to welcoming you back for another fantastic experience in the future. Thanks again for choosing us!
Josephine Shen
Josephine Shen
2023.12.23
Cynthia is a caring beautician who is patient and cheerful
Reply from Lynn Aesthetic Singapore - Facial Treatments & Beauty Salon In Kovan 2024.01.02
Dear Josephine, Thank you so much for taking the time to leave such a wonderful 5-star review! We're delighted to hear that you had a positive experience with Cynthia. She truly is a caring beautician who takes pride in her work, and your kind words are a fantastic acknowledgment of her efforts. We appreciate your feedback and look forward to serving you again in the future!
Christine Tan
Christine Tan
2023.12.20
Reply from Lynn Aesthetic Singapore - Facial Treatments & Beauty Salon In Kovan 2023.12.21
Dear Christine Tan, Thank you for taking the time to leave a google review. We appreciate your feedback and value your opinion. We would love to learn more about your thoughts and how we can further improve to earn that fifth star. If you have any further comments or concerns, please don't hesitate to reach out to us directly. We look forward to serving you better in the future!
Vera Tan
Vera Tan
2023.12.18
Had a great session with Cynthia!
Reply from Lynn Aesthetic Singapore - Facial Treatments & Beauty Salon In Kovan 2023.12.20
Dear Vera Tan, Thank you for taking the time to share your positive experience with Cynthia! We are thrilled to hear that you had a great session. Cynthia is dedicated to providing excellent service, and we're delighted that you enjoyed your time with her. Your feedback means a lot to us, and we look forward to serving you again. If there's anything specific you loved about the session or if you have any suggestions for improvement, feel free to let us know. We appreciate your support!
GC Lau
GC Lau
2023.12.17
Benica is a professional and caring beautician. I love her service very much!
Reply from Lynn Aesthetic Singapore - Facial Treatments & Beauty Salon In Kovan 2023.12.20
Dear GC Lau, Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with Benica. It's wonderful to know that you find her to be a professional and caring beautician, and we appreciate you taking the time to share your feedback. Our team strives to provide excellent service, and we're delighted to have met your expectations. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to serving you again!
sharon tan
sharon tan
2023.12.16
Cynthia attended to me .she provides a cooling treatment which I like
Reply from Lynn Aesthetic Singapore - Facial Treatments & Beauty Salon In Kovan 2023.12.20
Dear Sharon Tan, Thank you for taking the time to share your experience with us! We're delighted to hear that Cynthia attended to you and provided a cooling treatment that you enjoyed. It's fantastic to know that our services met your expectations. We appreciate your feedback and look forward to serving you again in the future!
Linda Teo
Linda Teo
2023.12.14
Stella is a skilled massage therapist whom I request for during my appointments.
Reply from Lynn Aesthetic Singapore - Facial Treatments & Beauty Salon In Kovan 2023.12.20
Dear Linda Teo, Thank you for the 5-star review! We're thrilled that you enjoy Stella's massages. Your positive feedback means a lot to us, and we're committed to providing excellent service. We appreciate your trust and look forward to serving you again soon.
Jhen De Silva
Jhen De Silva
2023.12.13
Great Experienced with beautician Miya. She's really good, 👍
Reply from Lynn Aesthetic Singapore - Facial Treatments & Beauty Salon In Kovan 2023.12.20
Dear Jhen De Silva, Thank you for sharing your positive experience with our beautician Miya! We're thrilled to hear that you had a great experience, and we truly appreciate your kind words. Miya is indeed a valued member of our team, and we're delighted that her skills and service met your expectations. 👍 Your feedback means a lot to us, and we look forward to providing you with exceptional service in the future!