Verified Company
Purchased LED lights from Lumenco and had a good experience. Lights look modern and work perfectly. No issues.
Reply from Lumenco Inc.
Thanks for your purchase! Glad the lights are working well for you.
This company was a pleasure to deal with. They were friendly, responsive and efficient. The chat on the website was quickly answered by a real and knowledgeable person. I can see myself buying any future lighting from them.
We always have amazing customer service when dealing with JM and his staff!! They go above and beyond to help and accommodate so we can give our customers the best quality and prices! Highly recommend Lumenco for great service and quality items!
Reply from Lumenco Inc.
2025.12.08
Thank you for your kind words! We're thrilled to hear our team has exceeded your expectations. Your recommendation means a lot to us, and we're glad we could support your business with quality and service.
do not use this company for ANY of your lighting needs. The return policy is absolutely absurd. Not a customer centric company at all.
Reply from Lumenco Inc.
Hello Miss Sasha,
We’re sorry to hear about your experience and appreciate your feedback. Our return policy is in place to ensure fairness and transparency, but we understand it may not always meet every customer’s expectations. Please reach out to us directly so we can review your situation and try to make things right.
Regards:
Syed Ahsan Ali.
We’re sorry to hear about your experience and appreciate your feedback. Our return policy is in place to ensure fairness and transparency, but we understand it may not always meet every customer’s expectations. Please reach out to us directly so we can review your situation and try to make things right.
Regards:
Syed Ahsan Ali.
Excellent service and great products.The team was helpful, knowledgeable, and made the whole process easy. Everything arrived on time and worked perfectly. I’ll definitely use them again for future projects!
Reply from Lumenco Inc.
2025.11.07
Hello Mr Omer,
Thank you so much for your kind words! We’re thrilled to hear you had a great experience and everything went smoothly. We look forward to working with you again on future projects!
Regards:
Syed Ahsan Ali.
Thank you so much for your kind words! We’re thrilled to hear you had a great experience and everything went smoothly. We look forward to working with you again on future projects!
Regards:
Syed Ahsan Ali.
This was my first time ordering at Lumenco and my first time ordering something online from Quebec using my credit card. A month later a fraudulent transaction with a substantial amount appeared on my credit card statement and that originated from Quebec. Any of you who ordered at Lumenco and paid by credit card please review your credit card statement.
Reply from Lumenco Inc.
2025.11.05
Hi Francis,
We’re truly sorry you’re facing this fraudulent charge — it’s stressful, and we hate that it happened to you.
We would have loved the chance to speak with you directly before this review went public. A quick email or call to info@lumenco.ca could have clarified everything in minutes and spared you (and us) this unnecessary public alarm.
To set the record straight:
Your card was never at risk with Lumenco. The fraud cannot be linked to us just because we’re both in Quebec — that’s pure coincidence, not evidence, fraud networks can operate anywhere and transaction fraud could be done by a retailer in your city while the transaction is processed thousands of kilometers away.
Payments are securely processed through Fiserv and Authorize.net — both PCI-DSS Level 1 compliant gateways.
No card data ever reaches, is handled by, or stored on Lumenco servers — it’s tokenized instantly during transaction.
30–60-day delayed charges appearing in the same province are a global fraud pattern stemming from unrelated large-scale breaches (gas pumps, major retailers, dark-web data dumps), not small local merchants like us.
We’ve fully audited your order: zero anomalies on our end.
We take these security matters very seriously. We’d greatly appreciate it if you’d consider retracting or updating your review once your bank confirms the fraud is unrelated—please let me know how I can help make that happen.
Please feel free to reach out if you have any further concerns.
Jean-Michel Basque
Owner
jeanmichelbasque@lumenco.ca
We’re truly sorry you’re facing this fraudulent charge — it’s stressful, and we hate that it happened to you.
We would have loved the chance to speak with you directly before this review went public. A quick email or call to info@lumenco.ca could have clarified everything in minutes and spared you (and us) this unnecessary public alarm.
To set the record straight:
Your card was never at risk with Lumenco. The fraud cannot be linked to us just because we’re both in Quebec — that’s pure coincidence, not evidence, fraud networks can operate anywhere and transaction fraud could be done by a retailer in your city while the transaction is processed thousands of kilometers away.
Payments are securely processed through Fiserv and Authorize.net — both PCI-DSS Level 1 compliant gateways.
No card data ever reaches, is handled by, or stored on Lumenco servers — it’s tokenized instantly during transaction.
30–60-day delayed charges appearing in the same province are a global fraud pattern stemming from unrelated large-scale breaches (gas pumps, major retailers, dark-web data dumps), not small local merchants like us.
We’ve fully audited your order: zero anomalies on our end.
We take these security matters very seriously. We’d greatly appreciate it if you’d consider retracting or updating your review once your bank confirms the fraud is unrelated—please let me know how I can help make that happen.
Please feel free to reach out if you have any further concerns.
Jean-Michel Basque
Owner
jeanmichelbasque@lumenco.ca
Absolutely HORRIBLE service. I had placed an order on their website for 4 bulbs I needed for my Kichler ceiling fan which I hoped would get to me asap. Almost a week later I find out that my bulbs were shipped to another customer with his order. Instead of reordering them for me, the gentleman I spoke with advised that he had asked the customer tha had received my bulbs to return them. So, I waited. I followed up. And then I waited. And then I followed up. This went on for almost a month and I never ever received my bulbs. I ended up cancelling my order and will never order from this company ever again. I am still wondering how it was my fault that another customer received my order…Do yourself a favour. Purchase from Star Lighting Canada instead of this place. They have amazing customer service AND, reasonable shipping times :)
They gave me an approximate date of arrival. The product arrived at my door about a week early and in perfect condition.
I had a fantastic experience ordering from Lumenco. The selection of lighting products on their website is really impressive. It was easy to find exactly what I needed. I personally would recommend Lumenco for both their product range and great service.
Reply from Lumenco Inc.
2025.07.23
Hello Mr Usama,
Thank you so much for your kind words! We're thrilled to hear you had a great experience and found exactly what you needed. Your recommendation means a lot to us—we truly appreciate your support!
Regards:
Lumenco
Thank you so much for your kind words! We're thrilled to hear you had a great experience and found exactly what you needed. Your recommendation means a lot to us—we truly appreciate your support!
Regards:
Lumenco
Ahsan was very helpful to me in navigating the Lumenco website to get the lights that I needed. And very speedy delivery of my package.
Reply from Lumenco Inc.
2025.07.08
Hello Mr Anthony,
Thank you so much for your kind words! We’re thrilled to hear that Ahsan was able to assist you and that your order arrived quickly. We truly appreciate your support and look forward to serving you again!
Regards:
Lumenco.
Thank you so much for your kind words! We’re thrilled to hear that Ahsan was able to assist you and that your order arrived quickly. We truly appreciate your support and look forward to serving you again!
Regards:
Lumenco.
Love shopping at Lumenco! good prices, Excellent product quality and quick delivery.
Reply from Lumenco Inc.
2025.07.04
Hello Sheikh Aman,
Thank you for the wonderful feedback! We’re thrilled you’re happy with our prices, quality, and delivery. We look forward to serving you again!
Regards:
Lumenco
Thank you for the wonderful feedback! We’re thrilled you’re happy with our prices, quality, and delivery. We look forward to serving you again!
Regards:
Lumenco
Great experience with Lumenco! The sales representative was very professional and helped me choose the perfect LEDs for my room. Thanks for the support.
Reply from Lumenco Inc.
2025.07.04
Hello Clara Benfraj,
Thank you for your kind words! We’re glad to hear our team could help you find the right LEDs. We appreciate your business!
Regards:
Lumenco
Thank you for your kind words! We’re glad to hear our team could help you find the right LEDs. We appreciate your business!
Regards:
Lumenco
I have been dealing with Ali and must say that he gives an excellent service
Reply from Lumenco Inc.
Hello Claire Scott,
Thank you for taking the time to share your experience! We're delighted to hear that Ali has been able to provide you with excellent service. He is a valued member of our team and is always committed to ensuring our customers receive the best support possible.
Your feedback means a lot to us, and we’re grateful for your trust in our team. If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We look forward to continuing to serve you!
Thank you for taking the time to share your experience! We're delighted to hear that Ali has been able to provide you with excellent service. He is a valued member of our team and is always committed to ensuring our customers receive the best support possible.
Your feedback means a lot to us, and we’re grateful for your trust in our team. If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We look forward to continuing to serve you!
Very professional lighting company with high capabilities of sourcing all sort of lighting needs, highly recommend them for builders and professional contractors especially with their project department. With them you can save money and get the job done
Reply from Lumenco Inc.
2025.06.11
Hello, Mr Ali Rahim.
Thank you for your great feedback and recommendation! We're glad our project team could support your needs and help deliver quality results while saving costs. We appreciate your trust and look forward to working with you again!
Regards:
Syed Ahsan Ali.
Thank you for your great feedback and recommendation! We're glad our project team could support your needs and help deliver quality results while saving costs. We appreciate your trust and look forward to working with you again!
Regards:
Syed Ahsan Ali.
Placed an order for a light fixture with an expected delivery of up to 3 weeks. Exactly on the 3-week mark they emailed saying the product was not in stock and were refunding my money. Very poor business operation. Wasted 3 weeks of waiting.
Reply from Lumenco Inc.
2025.06.05
Hello Mr Derek Smith,
Thank you for your feedback, and we sincerely apologize for the inconvenience. We understand how frustrating it is to wait, only to be informed the item is unavailable. This isn’t the experience we want for our customers. We’re reviewing our inventory and communication processes to ensure it doesn’t happen again. We truly appreciate your patience and hope to serve you better in the future.
Regards:
Syed Ahsan Ali
Customerservice@lumenco.ca
Thank you for your feedback, and we sincerely apologize for the inconvenience. We understand how frustrating it is to wait, only to be informed the item is unavailable. This isn’t the experience we want for our customers. We’re reviewing our inventory and communication processes to ensure it doesn’t happen again. We truly appreciate your patience and hope to serve you better in the future.
Regards:
Syed Ahsan Ali
Customerservice@lumenco.ca